in Broadband & internet access
12 replies 1.2K views
Just giving anyone who is thinking of using Onestream(fibre55)as their internet provider.
I decided to do this & was given a live date on 27/04/2022 when this date came I emailed the company & asked for an update. I was told there was a problem with the line & Openreach had only just told them at 17:40 the night before & my new live date would be the 09/05/2022. This date arrived & my line went dead, but I had no router to connect to it as Onestream had failed to send it out. They advise that all routers will be sent out five days before the go live date, which meant I should have got mine before the first live date 27/04/2022. I had also paid £9.95 for this router on 11/04/2022.
I tried contacting Onestream by email(ignored)webcha(wouldn’t connect)t & phone call(hung up after 110 mins waiting). In the end I have had to move to another provider, as I am currently without internet access & will be until the new provider can connect me. I have no idea what has gone wrong here as there is no customer service to tell me. It’s like they have all left the building, so potential customers beware.
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If your T&Cs said when you joined Onestream that you must return the router when you move away then you probably should return it.
See my post https://forums.moneysavingexpert.com/discussion/6360292/onestream-my-bad-experiences
The secure message worked.
Finally had a call from them.
Went through reasons for leaving. Couldnt match my new provider on price. Said they would take on board the complaints. They will continue my service up to switchover on 1st June with no extra costs.
Oh! and they don't want the router returned.
Happy Days 🙂
At the moment 🤔