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should there be any compensation?
in UK holidays, days out & entertainments
33 replies 1.7K views
Sorry i hope i am posting this in the right place - travel? We have just returned from a UK tour holiday with a very well known company. We booked luggage transfer through them as we are elderly and thought if we didnt have to carry our luggage it would be a bonus and make the holiday more enjoyable for us. However, our luggage was collected but never arrived - for the WHOLE holiday. We had inadvertently put deodorant and aftershave in the cases which the carrier was unhappy about. We received a call about this before we were scheduled to leave and said we were happy for them to open the cases, remove the offending items and forward the rest of the contents as arranged. We got nothing, so we spent the entire holiday in little more than the clothes we stood up in. The travel company did say we could purchase a certain amount of items each day so we were frugal as they kept telling us (and the tour guide) that the luggage would be with us the next day. This was a daily thing but nothing ever arrived. We came home yesterday and the cases came back to us from the original depot to which they were collected so it would seem that they never left our town despite being told they were on the way. Is there anybody who can advise where we stand with this - should we ask for compensation? This holiday was booked last year in August and was a celebration for my husband who was 80 whilst we were away. For me it was ruined but i don't know how to go about getting some redress. I deliberately haven't named the company as I dont wish to appear vindictive but i spent a lot of time crying when i should have been enjoying a once in a lifetime for us trip. Thanks for any advice.
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Refering to the luggage, what could and couldn't be put in the cases?
How did they know there were these items in there?
Was this luggage sent by airline or some specialised delivery vehicle?
That's the first step to see whether you breached the contract with them.
I'm sorry it caused you so much upset. And many happy returns to your husband.
The only normal people you know are the ones you don’t know very well
If so, security and personal safety may have meant they were not allowed to open the cases.
You said that the courier contacted you before you left , was it the courier that suggested that they remove the items and then send the luggage on ? Was this agreed in an e-Mail or phone conversation?
Please examine all documents provided to you to see if there is any reference to these "dangerous" items. If no such wording then I would be asking for compensation for a ruined holiday.
Can you provide answers to questions raised on this forum so people can provide assistance as to how best resolve this issue to your satisfaction
in this situation.
- However since it was agreed with the courier that the items could be removed and you were repeatedly assured that your luggage would arrive the next day they have failed to deliver this service .
- I would make a written complaint to the tour company (with whom the service was booked )
If they try to say that you were at fault for putting the wrong items in the luggage -they still did not get the luggage to you in a reasonable time after it had been agreed that they would do this - therefore I would expect them to refund you some money as a good will gesture as a minimum .