What rates are you being offered by your provider at the moment?

pochase

jonathon4242 said:

freshfunk said:

jonathon4242 said:

I've secured a fixed deal with Sainsburys Energy from when my current deal finish on the 6th October this year, 

Fixed Deal I've been offered by email (I was offered this in June but only action ed it today but they seem to have 

It's also interesting and odd that you got offered a new deal around 3 months before your current fix ended. My current Sainsburys fix ends on 30th September. The first communication I got from them titled "You're ready to renew" was sent on August 16th!

they messaged me on 22nd August saying it was time to renew for 6th October end of contract, I was totting up how many days it was since I was offered the 1year Smooth Renew tariff and it was around 73 days, I'm not entirely sure but if they offer you a tariff you have up to 90days to accept and they have to honor that but as I said not entirely sure about that.

Can you please give us information where we can find this rule that they have to honour a their offer for 90 days?

pochase

jonathon4242 said:

freshfunk said:

jonathon4242 said:

pochase said:

If they  honour that you got extreme lucky.

that's why I keep thinking there must be a catch   I keep checking my account but can't see any change yet, I'm hoping it's because they are so busy!!

Yeah I don't get it either. I got an email from them 10 days ago saying I can go on smooth renew v19 and as has been said previous tariffs are not there now. Keep us posted as it makes no sense why they would honour something that far out of date! If some junior has made an error and put it in writing you may indeed be lucky! 

Just went onto my Sainsburys account and the tariff is there, even if it was a rogue advisor I think they would have to honor this now so quite relieved   For others might be worth checking any tariff offers you've been made in the last three months by email and ask to go on it, they can only say no. 

Have you taken screen shots? That should be helpful if they decide to change their mind.

Costingbunny

I’ve checked all previous emails from Sainsburys Energy but I didn’t get offered any renewal options until 45 days before my expires.  Never mind, worth a shot!

Tilona

I am with Octopus Flexible Avro. We are looking into fixing for 12 months. Online octopus have offered 12m fixed and loyal 12n fixed. However we have seen people taliung about other tariffs (agile for example) but I don't even get the option to switch to that. Does that mean the above is the best deal around or do I need to call them for a better deal?  Thank you! 

Spoonie_Turtle

Tilona said:

I am with Octopus Flexible Avro. We are looking into fixing for 12 months. Online octopus have offered 12m fixed and loyal 12n fixed. However we have seen people taliung about other tariffs (agile for example) but I don't even get the option to switch to that. Does that mean the above is the best deal around or do I need to call them for a better deal?  Thank you! 

You can find Agile and Tracker on their own pages
https://octopus.energy/agile/
https://octopus.energy/tracker/

You will likely have to contact Octopus directly if you wish to switch to them despite what those pages say.  E-mail / Twitter / phone call 

MrCrusher

On 24rd Aug, I received the email offering the Sainsbury Smooth renew V20 tariff. Wasn't sure about if it started immediately or when my current fix expires on the 7th Oct. Didn't have time to phone the customer services for clarification until Friday 26th, called at 9am and was told that the V20 was no longer available and the Smooth review V21 tariff is going to cost me almost an extra £500 a year. Projected £4228.70 for the V20 compared to the £4699.98 for the V21. I'm currently on the V19 fix costing me about £1390 a year.

Turns out, the V20 WOULD of started on the 7th Oct as my current fix ends, it was stated on the email I had received, albeit not very clearly.

Don't know if the V21 does though. I was that hacked off with the "increased" price increase, I forgot to ask when the V21 would start and it doesn't state it on the email I received from Sainsbury.

The kicker is, I could of signed up for the 2yr fix in Oct21, would of cost me around £1450pa.
This time last year, my previous supplier- Outfox the Market, only £950pa.

NOT HAPPY AT ALL!!

pochase

Why didn't you just take the V20 when it was offered?

I don't know how often we have written here take a fix now and think later. That is what the cool off period is for.

Telegraph_Sam

Just a quickie: Can someone remind me what the formula is for converting the [Tracker] gas and electric wholesale prices to the equivalent retail prices for North East England. These appear to have been deleted from the Tracker demo graphs as they used to be. Tks

Spoonie_Turtle

Telegraph_Sam said:

Just a quickie: Can someone remind me what the formula is for converting the [Tracker] gas and electric wholesale prices to the equivalent retail prices for North East England. These appear to have been deleted from the Tracker demo graphs as they used to be. Tks

Couldn't find North East England, not sure if you maybe meant North England or Yorkshire? 
But anyway, https://octopus.energy/tracker-faqs/ and scroll down to "How is the price of the Octopus Tracker calculated?"  (I'd have copied and pasted but as I said, wasn't sure which region you meant.)

Telegraph_Sam

That must be it tks - with allowances for south-easterners who designed the system not being fully clued up over Northern geography