Which? safety alert on children's car seat

jjjggg333

powerful_Rogue said:

jjjggg333 said:

powerful_Rogue said:

jjjggg333 said:

My question is really about whether anyone has had luck in securing a goodwill gesture following a Which? safety alert. And less about whether i'm entitled to a refund, which I'm already aware I'm not.

It wouldn't make any difference if somebody else has. You've asked, they have refused.

I've found persistence is often effective. I'll let you know how I get on.

It can also really irk some people, meaning the chance of a goodwill gesture drops further and further. No doubt they will cease all correspondence with you, as you talk about things that you have no idea what they mean.

But there's zero chance of a goodwill gesture if I don't persist beyond the first email...?

I've got other things I want to purchase so reckon they won't cease correspondence.

Aylesbury_Duck

I suspect that a new car seat, a full refund and a hamper is an inevitable outcome.

jjjggg333

Aylesbury_Duck said:

I suspect that a new car seat, a full refund and a hamper is an inevitable outcome.

now we're talking

Ergates

jjjggg333 said:

powerful_Rogue said:

jjjggg333 said:

powerful_Rogue said:

jjjggg333 said:

My question is really about whether anyone has had luck in securing a goodwill gesture following a Which? safety alert. And less about whether i'm entitled to a refund, which I'm already aware I'm not.

It wouldn't make any difference if somebody else has. You've asked, they have refused.

I've found persistence is often effective. I'll let you know how I get on.

It can also really irk some people, meaning the chance of a goodwill gesture drops further and further. No doubt they will cease all correspondence with you, as you talk about things that you have no idea what they mean.

But there's zero chance of a goodwill gesture if I don't persist beyond the first email...?

I've got other things I want to purchase so reckon they won't cease correspondence.

As your current position is zero then I'm inclined to agree.

I wouldn't hold out much hope of them agreeing, but if you're willing to put the effort in then there is no harm in trying.

flowerapplerabbit

Came on to ask this exact same question. The minimum legal requirement only crash tests seats at 30mph, pretty poor really. Which! test at 40mph so if a car seat has failed this then it isn't a safe product, regardless of the company's obligations. They really should show a lot of good will in this situation. Am very interested to hear how you get on jjjggg333, please do let us know. 

jjjggg333

flowerapplerabbit said:

Came on to ask this exact same question. The minimum legal requirement only crash tests seats at 30mph, pretty poor really. Which! test at 40mph so if a car seat has failed this then it isn't a safe product, regardless of the company's obligations. They really should show a lot of good will in this situation. Am very interested to hear how you get on jjjggg333, please do let us know. 

Thanks, will do. These seats are so expensive and safety is obviously the most important thing. I don't have much hope, but will try.

powerful_Rogue

flowerapplerabbit said:

Came on to ask this exact same question. The minimum legal requirement only crash tests seats at 30mph, pretty poor really. Which! test at 40mph so if a car seat has failed this then it isn't a safe product, regardless of the company's obligations. They really should show a lot of good will in this situation. Am very interested to hear how you get on jjjggg333, please do let us know. 

Why should they? They have sold a seat that meets the legal requirment. The time to ask questions is before you purchase, not after then expect money back.

jjjggg333

powerful_Rogue said:

flowerapplerabbit said:

Came on to ask this exact same question. The minimum legal requirement only crash tests seats at 30mph, pretty poor really. Which! test at 40mph so if a car seat has failed this then it isn't a safe product, regardless of the company's obligations. They really should show a lot of good will in this situation. Am very interested to hear how you get on jjjggg333, please do let us know. 

Why should they? They have sold a seat that meets the legal requirment. The time to ask questions is before you purchase, not after then expect money back.

We couldn't ask a question about a safety test that hadn't been carried out - new information has come to light.

Whether or not they should or shouldn't legally (we understand they don't have to), I'm not happy to put my young child in a seat that is dangerous at 40mph. And so it seems sensible to ask the question.

Manxman_in_exile

flowerapplerabbit said:

Came on to ask this exact same question. The minimum legal requirement only crash tests seats at 30mph, pretty poor really. Which! test at 40mph so if a car seat has failed this then it isn't a safe product, regardless of the company's obligations. They really should show a lot of good will in this situation. Am very interested to hear how you get on jjjggg333, please do let us know. 

I suppose that as the maximum speed limit is 70mph then Which? weren't doing the job properly by only testing at 40...

powerful_Rogue

jjjggg333 said:

powerful_Rogue said:

flowerapplerabbit said:

Came on to ask this exact same question. The minimum legal requirement only crash tests seats at 30mph, pretty poor really. Which! test at 40mph so if a car seat has failed this then it isn't a safe product, regardless of the company's obligations. They really should show a lot of good will in this situation. Am very interested to hear how you get on jjjggg333, please do let us know. 

Why should they? They have sold a seat that meets the legal requirment. The time to ask questions is before you purchase, not after then expect money back.

We couldn't ask a question about a safety test that hadn't been carried out - new information has come to light.

Whether or not they should or shouldn't legally (we understand they don't have to), I'm not happy to put my young child in a seat that is dangerous at 40mph. And so it seems sensible to ask the question.

Of course you could have. You could have contacted Chicco and asked them about safety tests they conducted on the seat etc. How does the seat become dangerous at 40mph? Also all crashes are different.

Can't be that much of an issue if Which? make you pay to see this information.