Which? safety alert on children's car seat

jjjggg333

Hi all, my car seat, Chicco Seat4Fix, was included along with a few others in Which?'s recent safety alerts.

The product doesn't need to be recalled because Which?'s safety test is carried out to a slightly higher standard, but I've said to the shop (Pramworld) and manufacturer (Chicco) that I'm no longer comfortable using it for obvious reasons. They're unwilling to issue a refund or exchange because they're not obliged to issue a recall.

I know this issue arose a few years ago and the manufacturer (Nuna) and shop eventually agreed it was fair to offer refunds to those who wanted even without a product recall.

Any advice would be appreciated!

[Deleted User]

All you can do is buy a different model if you no longer want the one you have, unless you can prove the item is faulty.

Diamandis

It meets the legal requirements so they are not required to provide you with a refund. If you're not happy using it then you're going to have to pay for a different one.

jjjggg333

Diamandis said:

It meets the legal requirements so they are not required to provide you with a refund. If you're not happy using it then you're going to have to pay for a different one.

Thanks. This is the line they're taking, which I understand - it's only that there's precedent for a manufacturer/shop refunding in this exact scenario, so interested to know if anyone else has had any luck with this sort of thing etc.

Manxman_in_exile

That's not really a "precedent".

The fact that one maunufacturer/shop has in the past decided voluntarily to do something that they had no legal obligation to do does not create any sort of requirement for others to do the same in similar circumstances.

The point about a legal duty or responsibility is that it can't be avoided, whereas a voluntary act is just that - voluntary.

born_again

So there is no way to view what they say unless you pay up.

https://www.which.co.uk/reviews/child-car-seats/chicco-seat-4-fix

Which states they are a independent consumer charity. Yet take money from retailers to promote their products. 

mattyprice4004

jjjggg333 said:

Diamandis said:

It meets the legal requirements so they are not required to provide you with a refund. If you're not happy using it then you're going to have to pay for a different one.

Thanks. This is the line they're taking, which I understand - it's only that there's precedent for a manufacturer/shop refunding in this exact scenario, so interested to know if anyone else has had any luck with this sort of thing etc.

It’s not a precedent, just a goodwill gesture. 

You’re not entitled to anything from the manufacturer or retailer. 

jjjggg333

My question is really about whether anyone has had luck in securing a goodwill gesture following a Which? safety alert. And less about whether i'm entitled to a refund, which I'm already aware I'm not.

powerful_Rogue

jjjggg333 said:

My question is really about whether anyone has had luck in securing a goodwill gesture following a Which? safety alert. And less about whether i'm entitled to a refund, which I'm already aware I'm not.

It wouldn't make any difference if somebody else has. You've asked, they have refused.

jjjggg333

powerful_Rogue said:

jjjggg333 said:

My question is really about whether anyone has had luck in securing a goodwill gesture following a Which? safety alert. And less about whether i'm entitled to a refund, which I'm already aware I'm not.

It wouldn't make any difference if somebody else has. You've asked, they have refused.

I've found persistence is often effective. I'll let you know how I get on.

powerful_Rogue

jjjggg333 said:

powerful_Rogue said:

jjjggg333 said:

My question is really about whether anyone has had luck in securing a goodwill gesture following a Which? safety alert. And less about whether i'm entitled to a refund, which I'm already aware I'm not.

It wouldn't make any difference if somebody else has. You've asked, they have refused.

I've found persistence is often effective. I'll let you know how I get on.

It can also really irk some people, meaning the chance of a goodwill gesture drops further and further. No doubt they will cease all correspondence with you, as you talk about things that you have no idea what they mean.