Avro to Octopus switch problems

Merlin139

Latest update from Octopus after I chased them up again because I feel the ones left are being ignored.

Thanks for your email, I apologise for my delayed reply.

I'm very sorry to hear how you're feeling, however, the Avro - Octopus information page hasn't been updated as there isn't currently any further update. The last of the Avro accounts are still being worked on. We do care for how customers are feeling and we are working on getting everything updated as soon as we can when we gain the details from Avro's administration team. However, this is a timely process.

Thanks for all of the information that you sent over to me, however, I'm unable to just add the details or credit to your account and I do need to await for this to be officially passed through from Avro. I will continue to monitor your account and let you know as soon as there is any update. As you've advised your Avro account showed the updated balance recently, hopefully this means we will receive your final bill soon.

oliverbrown

Hmm, Octopus are still inferring they are waiting for data from Avro.

Thomas_Crown

oliverbrown said:

Hmm, Octopus are still inferring they are waiting for data from Avro.

It'll be 5 months this coming Saturday, since Octopus took over Avro's customers. It's a long time to wait for a final bill.

icsys

I just read this thread and thought... I'll just log into my Octopus account (haven't had any contact from them for ages) and see if anything has changed... I noticed the account seems to have finally been updated.
There is now a final avro bill in there (still nothing from Octopus) and an account balance, but as yet, no communication from Octopus as to what is actually going on.

MWT

icsys said:

I just read this thread and thought... I'll just log into my Octopus account (haven't had any contact from them for ages) and see if anything has changed... I noticed the account seems to have finally been updated.
There is now a final avro bill in there (still nothing from Octopus) and an account balance, but as yet, no communication from Octopus as to what is actually going on.

What else do you need at this point?

If your Avro bill is there and your balance, then set up a DD if you have not already done so, enter current meter readings and if a bill doesn't arrive within 48 hours give CS a nudge.

Merlin139

Still no life on my account! 

Couple of replies taken from FaceAche!

We're very nearly there now - we've completed 95% of Avro accounts. 

We’ve sorted the vast majority of Avro accounts now & we’re working through the last few (usually more complicated ones) as quickly as we can. We're sorry it's taking a while — we're doing everything we can to get things sorted ASAP.

More empty promises!

Phlik

Merlin139 said:

Still no life on my account! 

Couple of replies taken from FaceAche!

We're very nearly there now - we've completed 95% of Avro accounts. 

We’ve sorted the vast majority of Avro accounts now & we’re working through the last few (usually more complicated ones) as quickly as we can. We're sorry it's taking a while — we're doing everything we can to get things sorted ASAP.

More empty promises!

What's 5% of 600000?

MrLee1976

Butty22 said:

Hi is anybody else still waiting for their Avro to Octupus switch to be sorted. I was switched 26/9 under the SOLR arrangement and am still waiting for my data transfer from Avro and as a result haven’t had a bill from Octopus! My Calcs show a £1200 bill is coming my way but who knows when?? My issue is compounded that I switched to Avro just before it went bump so they didn’t actually supply as my move was 30/9 4 days after Avro went bump!! 

Hi,

I came on here to post the same issue.  We were paying around £65 a month with Avro and was in credit for a round £260.

Our last bill has came in from Octopus £1060. And we now owe £800.

We always submitted our monthly reading and was assured everything was ok. 

icsys

MWT said:

icsys said:

I just read this thread and thought... I'll just log into my Octopus account (haven't had any contact from them for ages) and see if anything has changed... I noticed the account seems to have finally been updated.
There is now a final avro bill in there (still nothing from Octopus) and an account balance, but as yet, no communication from Octopus as to what is actually going on.

What else do you need at this point?

If your Avro bill is there and your balance, then set up a DD if you have not already done so, enter current meter readings and if a bill doesn't arrive within 48 hours give CS a nudge.

A bill for the missing period between 27th September and 30th November would help.

DD is set up, payments being taken, meter readings given, no bills generated cs contacted.

Merlin139

Phlik said:

Merlin139 said:

Still no life on my account! 

Couple of replies taken from FaceAche!

We're very nearly there now - we've completed 95% of Avro accounts. 

We’ve sorted the vast majority of Avro accounts now & we’re working through the last few (usually more complicated ones) as quickly as we can. We're sorry it's taking a while — we're doing everything we can to get things sorted ASAP.

More empty promises!

What's 5% of 600000?

580K was the figure they quoted on 6th November on the update page. So that would leave 29K to deal with, but on 15th Jan they had 8 to 10% left to deal with so somewhere between 46.4K to 58K left. 

I think they are just making it up as they go along!

When they do finally bill me I think i will say I will try and sort it out at the same speed they sorted out my switch!