Avro to Octopus switch problems

Thomas_Crown

I had been with Avro for 15 months at the time they went bust. My last payment to them was on 9th September and my last statement was on 18th September. I had a credit balance of £172.72 and I only owe them for 8 days gas and electricity. Almost five months on, I still haven't received a final bill from Avro. I can't see why that should be complicated and delay things.

Merlin139

MWT said:

It looks like those of you who switched but completed after the SoLR appointment date are one of the last cohorts to be dealt with.

Can certainly understand the frustration, but it does seem likely that you are all close to the end now as all the larger groups seem to have been handled at this point, so hopefully not long to wait.

The biggest frustration for me is the total lack of Interest from Octopus in keeping the remaining people up to date! The last update on the 15th January was basically a copy and paste of this article:

https://www.thisismoney.co.uk/money/bills/article-10394219/When-receive-credit-balance-Avro-Energy.html

I have around a dozen emails from Octopus since the start of November and you can see quite clearly how the tone changes as time has gone on. 

westv

Until Octopus finalise my account they can't bill me so they won't be getting any money from me.
As I can easily work out what I owe I can keep funds aside for when they can.

MWT

westv said:

Until Octopus finalise my account they can't bill me so they won't be getting any money from me.
As I can easily work out what I owe I can keep funds aside for when they can.

That is not true, just look at the way BG have handled their SoLR accounts, they have billed from the date the supplier ID changed on the account and will go back and bill for the period from the SoLR appointment date when they have the final bills from the failed supplier.

Octopus have chosen not to do that, but it is a choice, not a 'rule' so they could start billing at any point even if the final bill from Avro has not been produced yet...

westv

MWT said:

westv said:

Until Octopus finalise my account they can't bill me so they won't be getting any money from me.
As I can easily work out what I owe I can keep funds aside for when they can.

That is not true, just look at the way BG have handled their SoLR accounts, they have billed from the date the supplier ID changed on the account and will go back and bill for the period from the SoLR appointment date when they have the final bills from the failed supplier.

Octopus have chosen not to do that, but it is a choice, not a 'rule' so they could start billing at any point even if the final bill from Avro has not been produced yet...

How can they bill accounts that haven't fully completed the transfer to Octopus?

wild666

westv said:

MWT said:

westv said:

Until Octopus finalise my account they can't bill me so they won't be getting any money from me.
As I can easily work out what I owe I can keep funds aside for when they can.

That is not true, just look at the way BG have handled their SoLR accounts, they have billed from the date the supplier ID changed on the account and will go back and bill for the period from the SoLR appointment date when they have the final bills from the failed supplier.

Octopus have chosen not to do that, but it is a choice, not a 'rule' so they could start billing at any point even if the final bill from Avro has not been produced yet...

How can they bill accounts that haven't fully completed the transfer to Octopus?

I suppose if the people used the link sent by Octopus to give final readings then they will have a figure to work with and could bill them using the final reading they used from the link. 
I had only being with Avro just over 8 months when they went under and my account was fully transferred to Octopus by the 29/11/21 

MWT

westv said:

MWT said:

westv said:

Until Octopus finalise my account they can't bill me so they won't be getting any money from me.
As I can easily work out what I owe I can keep funds aside for when they can.

That is not true, just look at the way BG have handled their SoLR accounts, they have billed from the date the supplier ID changed on the account and will go back and bill for the period from the SoLR appointment date when they have the final bills from the failed supplier.

Octopus have chosen not to do that, but it is a choice, not a 'rule' so they could start billing at any point even if the final bill from Avro has not been produced yet...

How can they bill accounts that haven't fully completed the transfer to Octopus?

If the supplier ID has changed to Octopus they can bill them, they don't have to wait for the failed supplier final bill.

If the supplier ID has not yet changed then no, they cannot bill at this point.

westv

MWT said:

westv said:

MWT said:

westv said:

Until Octopus finalise my account they can't bill me so they won't be getting any money from me.
As I can easily work out what I owe I can keep funds aside for when they can.

That is not true, just look at the way BG have handled their SoLR accounts, they have billed from the date the supplier ID changed on the account and will go back and bill for the period from the SoLR appointment date when they have the final bills from the failed supplier.

Octopus have chosen not to do that, but it is a choice, not a 'rule' so they could start billing at any point even if the final bill from Avro has not been produced yet...

How can they bill accounts that haven't fully completed the transfer to Octopus?

If the supplier ID has changed to Octopus they can bill them, they don't have to wait for the failed supplier final bill.

If the supplier ID has not yet changed then no, they cannot bill at this point.

For me there will be no Avro final bill. My transfer from EDF completed after they went under. I know what my final bill for was from EDF. I can easily take a reading and know what I owe Octopus. I'm in no rush to do so though.

MWT

That's fine then, they will bill you when they get to it then, yours is not a complex case, just not a priority due to the smaller numbers in your cohort.

It will happen soon though I suspect.

Ally_E.

Complain on twitter. I did and managed to get the account sorted in November, no reason for you to have to wait this long.