Civil enforcement claim form defend help
basicalli I parked on 29/09/20 at soho road parking ..the parking is phone and pay and 1 hr free and £1 subsequent hrs. It says we have to pay in first hr .. which is confusion..I did called the number given and received first message as oh no there is technical issue with details u entered(without entering any details)ignored message and enter card details it got disconnected .
I tried again and this time after entering card details and vehicle registration disconnected..
there is no other contact details to call and no one there to help..and no one surround does not know much info apart from phone and pay details wasted 20mins
I decided to park and come back in hr but I am back 1.20mins..
received PCN and appealed and not received reject letter however company saying they sent ..and did not get chance to appeal popla.. it appears they intentionally miss the rejection letter ..
now I ended up in claim form ..please help with below defend wordings in point 3 of defend letter
The Claimant Parking Pay machine appears phone&pay car park and does not accepts money .Defendant did call the number provided to pay the parking fee . The Claimant phone record says there is a technical problem with the information provided , please enter long card number. The message appear very confusion and the parking setup is ambiguous.
Defendant, entered card details and the phone got disconnected . Defendant tried again and got same confusion message and after provided all details card details & vehicle registration the phone got disconnected again.
Defendant understand there was something wrong with the claimant’s phone system and payment taking process.
Defendant noticed google reviews about difficulties of paying car park at this particular location. Defendant is in helpless situation and no one surrounding know much more info .
The Claimant's system, which appears to have technical issues and ambiguous messages, on this occasion. The Defendant took every step expected of him to pay the vehicle on the material date
After defendant received parking fine from the claimant , Defendant have appealed through claimant’s provided website and asking claimant to verify the phone recordings for that particular day. Claimant decided to reject defendant appeal on contract breach ground. Defendant have not received appeal rejection from the claimant within the dead line and hence defendant unable to appeal to independent body POPLA. Following this was a series of debt collection letters and threats of legal action from solicitors representing the Claimant.
Parking pay phone having technical issue , not receiving the appeal rejection in correct time and harassing through series of debt collection letters and threats , seems like some sort of customer trap to take huge amount through parking fines.