Child & Co RBS Branch to close

WillPS

WillPS said:

You can order a cheque book in branch, over the phone or via their 'Cora' live chat thing.

You might actually be able to do it at a Natwest Group ATM (which would include Tesco), I'll check this next time I think to.

Confirmed this evening:


You have to press 'Charity & misc services' on the first menu.

[Deleted User]

Have you previously had a chequebook on this account? As I know you can’t order one yourself online if you haven’t had one before. 

PloughmansLunch

[Deleted User] said:

Have you previously had a chequebook on this account? As I know you can’t order one yourself online if you haven’t had one before. 

I was passed around human agents a couple of times in the app chat, and eventually managed to get a chequebook posted out to me. Online banking looks easy to reorder but only if you have been sent one in the first place, and you can’t reorder at all in the app itself. 

[Deleted User]

I have ordered several books from scratch. 

JezR

For me it took human intervention passed on by Cora but it was fairly straightforward. Although thinking about it I don't think they actually have a copy of my signature from that or other accounts.

WillPS

[Deleted User] said:

Have you previously had a chequebook on this account? As I know you can’t order one yourself online if you haven’t had one before. 

I'll try it on my Drummonds account and report back.

PloughmansLunch

JezR said:

For me it took human intervention passed on by Cora but it was fairly straightforward. Although thinking about it I don't think they actually have a copy of my signature from that or other accounts.

That’s a good point - I’ve not signed anything for them, and I think the ID check is done via third party so doubt they’d have a pic of my driving licence to compare signatures.

[Deleted User]

I have tried to order a cheque book several times from Barclays, I was asked why I wanted it! RBS is easy in comparison.

ForumUser7

[Deleted User] said:

I have tried to order a cheque book several times from Barclays, I was asked why I wanted it! RBS is easy in comparison.

Same! They told me to go into branch because it was my first one, and then they tried to persuade me I didn’t need one and showed me how to do payments online - even though I told them I knew how to. They then agreed to send me one, once they were convinced that I needed one, but they asked far too many questions.

gary1312

ForumUser7 said:

[Deleted User] said:

I have tried to order a cheque book several times from Barclays, I was asked why I wanted it! RBS is easy in comparison.

Same! They told me to go into branch because it was my first one, and then they tried to persuade me I didn’t need one and showed me how to do payments online - even though I told them I knew how to. They then agreed to send me one, once they were convinced that I needed one, but they asked far too many questions.

Same story here a while back. Requested a Barclays chequebook via live chat and was assured it'd be with me within a week. Two weeks later went on live chat again and got the same response. Another two weeks later was told on live chat that as I'd, opened my account online I'd need to visit a branch to provide a specimen signature. No issue with that, I'd have just liked to have been told sooner. Went into the Liverpool branch, waited forty minutes to provide said signature and then, when I asked the guy 'helping' me if he could order me a chequebook, was met with the response "a chequebook? In 2017? Are you sure?".

A while later I walked into the Liverpool branch of RBS to open a new current account. The whole application took less time than I'd waited in Barclays just to provide a signature and when I asked the lady if I could have a chequebook she replied "no problem, I'll make sure that's ordered for you". 

Although we'll see if I get a similarly hassle-free experience when I call 'em later to request one for my new Child & Co account!