Child & Co RBS Branch to close

MDMD

WillPS said:

Marchitiello said:

WillPS said:

There are Drummonds branded Visa Debit cards tho. Somewhere on this thread in fact someone posted theirs...

Yes, I have one and posted before somewhere on this forum (I have to say that the C&C card is much better, persona they could use that colour scheme and just replacing the branding for future Drummonds card).

i have accounts at both C&C and Drummonds and whilst my wife received the letter about the closure (she only has an account at C&C) I actually never received mine, but I have to say that for the last 4 years (aside of when they were closed for refurbishment recently) I have actively only used the Drummonds branch, so I guess they somehow see me only as that Branch customer, therefore with no need to be told about the closure.

I drove by Fleet Street recently and it did feel like a dead part of town. It was never a busy branch, but I guess even their main customer base (lawyers) are working more from home post COVID and thus gave the branch the final nail in the coffin. In any case, there are giant posters in the windows confirming Branch Closure.

Are the posters RBS or Child branded, incidentally?

They are RBS branded. There’s a slightly tatty looking board in the doorway as well

Marchitiello

Deleted_User said:

Marchitiello said:

Deleted_User said:

Marchitiello said:

WillPS said:

Marchitiello said:

WillPS said:

....

….

I drove by Fleet Street recently and it did feel like a dead part of town. It was never a busy branch, but I guess even their main customer base (lawyers) are working more from home post COVID and thus gave the branch the final nail in the coffin. In any case, there are giant posters in the windows confirming Branch Closure.

Are the posters RBS or Child branded, incidentally?

I can’t actually remember, but I guess it may have been RBS generic.

Edit:

Both cards for comparison with a third one to help hide the personal details

We're going over old ground - retail (i.e. not Private) Drummonds customers get a standard RBS debit card by default not that version.

I can tell you that Retail (not Private) customers that bank in branch (not only virtually selecting a sort code when applying) do get the Drummonds branded card. Aside of me not being a “Private” client, a waiter I know that work in a restaurant nearby that I frequent weekly, and that  I have seen in the branch, has the same Drummonds card.

I can tell you that Retail (not Private) customers applying remotely currently get a standard RBS branded debit Mastercard. Not sure the relevance of the HSBC card. The zero annual fee purple one looks much nicer IMO.

You first said “old ground” and that retail customer get standard card. so I corrected that statement as Retail customers that actually bank in branch get the Drummonds card.

i also explained that the other card was there to cover personal details as it was the only one on hand that had “zero” personal details on the front (Santander Zero, Amex Platinum and Chase I also had on hand, all still had my name on the front side), thus making it easier to publish without having to use an editing /blurring app. It was not for relevance and once you are picking up on the design, the previous one with the Lion was better IMO. I have use for it still this year and then I may downgrade at some point, to upgrade back 6 months later (maximising bonus/Avios). 

trient

Marchitiello said:

to upgrade back 6 months later (maximising bonus/Avios)

Are you positive it's 6 months and not 24, as Rob@HfP seemed to think was the case? It's not covered in the T's&C's.
(FWIW and OT I also think the old lion design was much, much better).

Marchitiello

trient said:

Marchitiello said:

to upgrade back 6 months later (maximising bonus/Avios)

Are you positive it's 6 months and not 24, as Rob@HfP seemed to think was the case? It's not covered in the T's&C's.
(FWIW and OT I also think the old lion design was much, much better).

Not positive but I also follow HfP (not participating though) and in the new sub forum (other credit cards) there has been a discussion pointing to the 6 months gap. For now I managed to get this year for free as my anniversary was earlier in the year whilst some people have since been told to have to pay the fee and I am actually making use of the Lounge access (we travel as 5 people often, 4 use Amex Platinum PP benefits and the 5th the lounge key access on the HSBC card.

WillPS

Deleted_User said:

Marchitiello said:

Deleted_User said:

Marchitiello said:

WillPS said:

Marchitiello said:

WillPS said:

....

….

I drove by Fleet Street recently and it did feel like a dead part of town. It was never a busy branch, but I guess even their main customer base (lawyers) are working more from home post COVID and thus gave the branch the final nail in the coffin. In any case, there are giant posters in the windows confirming Branch Closure.

Are the posters RBS or Child branded, incidentally?

I can’t actually remember, but I guess it may have been RBS generic.

Edit:

Both cards for comparison with a third one to help hide the personal details

We're going over old ground - retail (i.e. not Private) Drummonds customers get a standard RBS debit card by default not that version.

I can tell you that Retail (not Private) customers that bank in branch (not only virtually selecting a sort code when applying) do get the Drummonds branded card. Aside of me not being a “Private” client, a waiter I know that work in a restaurant nearby that I frequent weekly, and that  I have seen in the branch, has the same Drummonds card.

I can tell you that Retail (not Private) customers applying remotely currently get a standard RBS branded debit Mastercard. Not sure the relevance of the HSBC card. The zero annual fee purple one looks much nicer IMO.

All irrelevant to the point though, which is the Child and Co debit card is not the only consumer Visa Debit card Natwest/RBS are still issuing. The only official word from RBS is that the branded cards and chequebooks will remain.

[Deleted User]

Marchitiello said:

Deleted_User said:

Marchitiello said:

Deleted_User said:

Marchitiello said:

WillPS said:

Marchitiello said:

WillPS said:

....

….

I drove by Fleet Street recently and it did feel like a dead part of town. It was never a busy branch, but I guess even their main customer base (lawyers) are working more from home post COVID and thus gave the branch the final nail in the coffin. In any case, there are giant posters in the windows confirming Branch Closure.

Are the posters RBS or Child branded, incidentally?

I can’t actually remember, but I guess it may have been RBS generic.

Edit:

Both cards for comparison with a third one to help hide the personal details

We're going over old ground - retail (i.e. not Private) Drummonds customers get a standard RBS debit card by default not that version.

I can tell you that Retail (not Private) customers that bank in branch (not only virtually selecting a sort code when applying) do get the Drummonds branded card. Aside of me not being a “Private” client, a waiter I know that work in a restaurant nearby that I frequent weekly, and that  I have seen in the branch, has the same Drummonds card.

I can tell you that Retail (not Private) customers applying remotely currently get a standard RBS branded debit Mastercard. Not sure the relevance of the HSBC card. The zero annual fee purple one looks much nicer IMO.

You first said “old ground” and that retail customer get standard card. so I corrected that statement as Retail customers that actually bank in branch get the Drummonds card.

i also explained that the other card was there to cover personal details as it was the only one on hand that had “zero” personal details on the front (Santander Zero, Amex Platinum and Chase I also had on hand, all still had my name on the front side), thus making it easier to publish without having to use an editing /blurring app. It was not for relevance and once you are picking up on the design, the previous one with the Lion was better IMO. I have use for it still this year and then I may downgrade at some point, to upgrade back 6 months later (maximising bonus/Avios). 

No - you advised of your experience - which I neither confirmed nor disputed. Someone else could have equally be given a RBS branded card from branch. Given most applications are now remote, an RBS card is clearly the default. 

Child & Co offer branded cards by default. That is a difference with Drummonds and it's far from clear that this will survive the migration of the customers to Victoria and to debit Mastercard. The Drummonds card is also a Visa debit which is fated too.

Marchitiello

Deleted_User said:

Marchitiello said:

Deleted_User said:

Marchitiello said:

Deleted_User said:

Marchitiello said:

WillPS said:

Marchitiello said:

WillPS said:

....

….

I drove by Fleet Street recently and it did feel like a dead part of town. It was never a busy branch, but I guess even their main customer base (lawyers) are working more from home post COVID and thus gave the branch the final nail in the coffin. In any case, there are giant posters in the windows confirming Branch Closure.

Are the posters RBS or Child branded, incidentally?

I can’t actually remember, but I guess it may have been RBS generic.

Edit:

Both cards for comparison with a third one to help hide the personal details

We're going over old ground - retail (i.e. not Private) Drummonds customers get a standard RBS debit card by default not that version.

I can tell you that Retail (not Private) customers that bank in branch (not only virtually selecting a sort code when applying) do get the Drummonds branded card. Aside of me not being a “Private” client, a waiter I know that work in a restaurant nearby that I frequent weekly, and that  I have seen in the branch, has the same Drummonds card.

I can tell you that Retail (not Private) customers applying remotely currently get a standard RBS branded debit Mastercard. Not sure the relevance of the HSBC card. The zero annual fee purple one looks much nicer IMO.

You first said “old ground” and that retail customer get standard card. so I corrected that statement as Retail customers that actually bank in branch get the Drummonds card.

i also explained that the other card was there to cover personal details as it was the only one on hand that had “zero” personal details on the front (Santander Zero, Amex Platinum and Chase I also had on hand, all still had my name on the front side), thus making it easier to publish without having to use an editing /blurring app. It was not for relevance and once you are picking up on the design, the previous one with the Lion was better IMO. I have use for it still this year and then I may downgrade at some point, to upgrade back 6 months later (maximising bonus/Avios). 

No - you advised of your experience - which I neither confirmed nor disputed. Someone else could have equally be given a RBS branded card from branch. Given most applications are now remote, an RBS card is clearly the default. 

Child & Co offer branded cards by default. That is a difference with Drummonds and it's far from clear that this will survive the migration of the customers to Victoria and to debit Mastercard. The Drummonds card is also a Visa debit which is fated too.

My experience and of other people I have seen and obviously not on premier type accounts.

you may apply remotely but are you actually going to use the branch at some point, also remotely (via phone)? If not, that is just a virtual sort code, hence the standard RBS card. If you are “serviced” by the branch people, you are likely to get a branded card, although I also know of some that did not get it initially, but I since found out it was an online only RBS card.

Child &Co also issued standard RBS cards to many people, plenty of reports in the original thread of this (still around 2016 about half of the people reported RBS debit cards being sent).

[Deleted User]

I am tempted to apply for a Drummonds account to settle the dispute.

I note I have received today a Child & Co branded statement as normal (marked fleet street address)

What will arrive next month!

WillPS

[Deleted User] said:

I am tempted to apply for a Drummonds account to settle the dispute.

I note I have received today a Child & Co branded statement as normal (marked fleet street address)

What will arrive next month!

You 100% will not receive a Drummonds branded debit card. That card has to be manually assigned to your account and only the branch staff will do that for you. You will however receive a Drummonds branded chequebook and statements.

Why Drummonds is set up that way yet Child & Co isn't, I have no idea.

[Deleted User]

WillPS said:

[Deleted User] said:

I am tempted to apply for a Drummonds account to settle the dispute.

I note I have received today a Child & Co branded statement as normal (marked fleet street address)

What will arrive next month!

You 100% will not receive a Drummonds branded debit card. That card has to be manually assigned to your account and only the branch staff will do that for you. You will however receive a Drummonds branded chequebook and statements.

Why Drummonds is set up that way yet Child & Co isn't, I have no idea.

I agree this is highly likely, but I will report back once I have the card (if able to open the account)