Still no usage data 10 days after smart meter displayed

sebtomato

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

sebtomato

Dolor said:

Sign up for N3rgy.com (use the I am Consumer link). If you can recover data then your smart meter is connected to the DCC network.

I have managed to register on the Bright app, by just using the HID GUID, as I didn't know the MPAN for the meter (requirement for the N3rgy.com site).

Bright app is saying that both communications hubs and electricity meter are "commissioned", with the correct installation date, manufacturers, serial numbers etc.

However, no consumption data is showing on the app after 24 hours, so I am assuming the meter is not sending data to the DCC (or DCC unable to pull data)?

Curiousgirl1

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

sebtomato

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Curiousgirl1

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Doesn’t work like that. The meters get exchanged but have to be updated on EDF’s system which is not done by the engineer but by electronic flows which are sent when the job is completed. These can take up to 3 weeks to be received by the supplier and worked by a team to show the new meters on the account. It’s only once this has been done that your ihd will work correctly provided the meters are fully commissioned. Just because the engineer said they were commissioned, doesn’t mean they were, he just wants to get out & onto the next job. 

The ihd also needs to be within a 4-5 meter range of the meters to pick up the info otherwise it won’t work. If it’s over 3 weeks since the meters were installed you should speak to EDF & ask the advisor to raise this as a complaint, make sure you get the reference number, and they’ll pass it to the smart team to sort out for you 

[Deleted User]

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Doesn’t work like that. The meters get exchanged but have to be updated on EDF’s system which is not done by the engineer but by electronic flows which are sent when the job is completed. These can take up to 3 weeks to be received by the supplier and worked by a team to show the new meters on the account. It’s only once this has been done that your ihd will work correctly provided the meters are fully commissioned. Just because the engineer said they were commissioned, doesn’t mean they were, he just wants to get out & onto the next job. 

The ihd also needs to be within a 4-5 meter range of the meters to pick up the info otherwise it won’t work. If it’s over 3 weeks since the meters were installed you should speak to EDF & ask the advisor to raise this as a complaint, make sure you get the reference number, and they’ll pass it to the smart team to sort out for you 

The IHD does not require any industry flows to make it work. The IHD connects to the Home Area Network established by the communications hub. I have now had 2 sets of SMETS2 meters and in both cases the IHD was showing gas and electricity usage on the day that the meters were commissioned. Getting tariff information to the ESME and GSME, and thus to the gas meter proxy in the communications hub, does require supplier action including the supplier installing appropriate security certificates. Even Zog was able to send out tariff information on the day of the supply transfer. EDF is, in my experience, one of the least competent suppliers when it comes to smart metering services.

sebtomato

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Doesn’t work like that. The meters get exchanged but have to be updated on EDF’s system which is not done by the engineer but by electronic flows which are sent when the job is completed. These can take up to 3 weeks to be received by the supplier and worked by a team to show the new meters on the account. It’s only once this has been done that your ihd will work correctly provided the meters are fully commissioned. Just because the engineer said they were commissioned, doesn’t mean they were, he just wants to get out & onto the next job. 

The ihd also needs to be within a 4-5 meter range of the meters to pick up the info otherwise it won’t work. If it’s over 3 weeks since the meters were installed you should speak to EDF & ask the advisor to raise this as a complaint, make sure you get the reference number, and they’ll pass it to the smart team to sort out for you 

Thanks. I understand some electronic flows may have to be completed by the EDF backend team. My smart meter is not registered yet on my account, according to the website, so I don't expect the IHD to work until then. BTW, installation technician was from EDF, not a third party.

What I don't understand is why they say it should take up to 24 hours on their leaflets, if it takes weeks in reality. Not a good way to set customer expectations and reduce interactions with their CS.

Also, on the Bright app, the meter is showing as "commissioned" but I don't get usage data. I am assuming the app can get usage data regardless of what EDF does on its side?

FYI, my smart meter seems to work 12 meters away, through 3 walls and 2 wooden doors. I get the time set within seconds of starting the device, and that's data sent from the meter. I am quite impressed with the range.

MWT

sebtomato said:

Dolor said:

Sign up for N3rgy.com (use the I am Consumer link). If you can recover data then your smart meter is connected to the DCC network.

I have managed to register on the Bright app, by just using the HID GUID, as I didn't know the MPAN for the meter (requirement for the N3rgy.com site).

You'll find the MPAN on any previous bills for that address, it doesn't change with the meter, it  relates to your location.

sebtomato

MWT said:

sebtomato said:

Dolor said:

Sign up for N3rgy.com (use the I am Consumer link). If you can recover data then your smart meter is connected to the DCC network.

I have managed to register on the Bright app, by just using the HID GUID, as I didn't know the MPAN for the meter (requirement for the N3rgy.com site).

You'll find the MPAN on any previous bills for that address, it doesn't change with the meter, it  relates to your location.

Thanks. Yes, looks like the second row of the supply number, at the bottom of the second page of an EDF bill.

The Bright app doesn't need it anyway to register (only the HID GUID), but will display the MPAN once registered.

Swipe

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Doesn’t work like that. The meters get exchanged but have to be updated on EDF’s system which is not done by the engineer but by electronic flows which are sent when the job is completed. These can take up to 3 weeks to be received by the supplier and worked by a team to show the new meters on the account. It’s only once this has been done that your ihd will work correctly provided the meters are fully commissioned. Just because the engineer said they were commissioned, doesn’t mean they were, he just wants to get out & onto the next job. 

The ihd also needs to be within a 4-5 meter range of the meters to pick up the info otherwise it won’t work. If it’s over 3 weeks since the meters were installed you should speak to EDF & ask the advisor to raise this as a complaint, make sure you get the reference number, and they’ll pass it to the smart team to sort out for you 

FYI, my smart meter seems to work 12 meters away, through 3 walls and 2 wooden doors. I get the time set within seconds of starting the device, and that's data sent from the meter. I am quite impressed with the range.

I'd try putting the IHD on the other side of the wall of the meter for 24 hours and see if it helps. I know mine loses its data easily if more than a couple of meters away.