Still no usage data 10 days after smart meter displayed

sebtomato

Swipe said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Doesn’t work like that. The meters get exchanged but have to be updated on EDF’s system which is not done by the engineer but by electronic flows which are sent when the job is completed. These can take up to 3 weeks to be received by the supplier and worked by a team to show the new meters on the account. It’s only once this has been done that your ihd will work correctly provided the meters are fully commissioned. Just because the engineer said they were commissioned, doesn’t mean they were, he just wants to get out & onto the next job. 

The ihd also needs to be within a 4-5 meter range of the meters to pick up the info otherwise it won’t work. If it’s over 3 weeks since the meters were installed you should speak to EDF & ask the advisor to raise this as a complaint, make sure you get the reference number, and they’ll pass it to the smart team to sort out for you 

FYI, my smart meter seems to work 12 meters away, through 3 walls and 2 wooden doors. I get the time set within seconds of starting the device, and that's data sent from the meter. I am quite impressed with the range.

I'd try putting the IHD on the other side of the wall of the meter for 24 hours and see if it helps. I know mine loses its data easily if more than a couple of meters away.

Distance has made no difference so far. When I reset the IHD, it gets time from the meter within seconds. Therefore, not a connectivity issue between the meter and IHD in my case. Something else is not right.

Swipe

sebtomato said:

Swipe said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Doesn’t work like that. The meters get exchanged but have to be updated on EDF’s system which is not done by the engineer but by electronic flows which are sent when the job is completed. These can take up to 3 weeks to be received by the supplier and worked by a team to show the new meters on the account. It’s only once this has been done that your ihd will work correctly provided the meters are fully commissioned. Just because the engineer said they were commissioned, doesn’t mean they were, he just wants to get out & onto the next job. 

The ihd also needs to be within a 4-5 meter range of the meters to pick up the info otherwise it won’t work. If it’s over 3 weeks since the meters were installed you should speak to EDF & ask the advisor to raise this as a complaint, make sure you get the reference number, and they’ll pass it to the smart team to sort out for you 

FYI, my smart meter seems to work 12 meters away, through 3 walls and 2 wooden doors. I get the time set within seconds of starting the device, and that's data sent from the meter. I am quite impressed with the range.

I'd try putting the IHD on the other side of the wall of the meter for 24 hours and see if it helps. I know mine loses its data easily if more than a couple of meters away.

Distance has made no difference so far. When I reset the IHD, it gets time from the meter within seconds. Therefore, not a connectivity issue between the meter and IHD in my case. Something else is not right.

When mine plays up it gets the time straightaway but can sit waiting for data for hours. Try it, you've nothing to lose and if it does work you know it's a distance issue.

sebtomato

Swipe said:

sebtomato said:

Swipe said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Doesn’t work like that. The meters get exchanged but have to be updated on EDF’s system which is not done by the engineer but by electronic flows which are sent when the job is completed. These can take up to 3 weeks to be received by the supplier and worked by a team to show the new meters on the account. It’s only once this has been done that your ihd will work correctly provided the meters are fully commissioned. Just because the engineer said they were commissioned, doesn’t mean they were, he just wants to get out & onto the next job. 

The ihd also needs to be within a 4-5 meter range of the meters to pick up the info otherwise it won’t work. If it’s over 3 weeks since the meters were installed you should speak to EDF & ask the advisor to raise this as a complaint, make sure you get the reference number, and they’ll pass it to the smart team to sort out for you 

FYI, my smart meter seems to work 12 meters away, through 3 walls and 2 wooden doors. I get the time set within seconds of starting the device, and that's data sent from the meter. I am quite impressed with the range.

I'd try putting the IHD on the other side of the wall of the meter for 24 hours and see if it helps. I know mine loses its data easily if more than a couple of meters away.

Distance has made no difference so far. When I reset the IHD, it gets time from the meter within seconds. Therefore, not a connectivity issue between the meter and IHD in my case. Something else is not right.

When mine plays up it gets the time straightaway but can sit waiting for data for hours. Try it, you've nothing to lose and if it does work you know it's a distance issue.

Mine has never displayed consumption data since the installation, so probably a different issue. Doesn't work, even when left closer by for hours...

Curiousgirl1

sebtomato said:

Swipe said:

sebtomato said:

Swipe said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Doesn’t work like that. The meters get exchanged but have to be updated on EDF’s system which is not done by the engineer but by electronic flows which are sent when the job is completed. These can take up to 3 weeks to be received by the supplier and worked by a team to show the new meters on the account. It’s only once this has been done that your ihd will work correctly provided the meters are fully commissioned. Just because the engineer said they were commissioned, doesn’t mean they were, he just wants to get out & onto the next job. 

The ihd also needs to be within a 4-5 meter range of the meters to pick up the info otherwise it won’t work. If it’s over 3 weeks since the meters were installed you should speak to EDF & ask the advisor to raise this as a complaint, make sure you get the reference number, and they’ll pass it to the smart team to sort out for you 

FYI, my smart meter seems to work 12 meters away, through 3 walls and 2 wooden doors. I get the time set within seconds of starting the device, and that's data sent from the meter. I am quite impressed with the range.

I'd try putting the IHD on the other side of the wall of the meter for 24 hours and see if it helps. I know mine loses its data easily if more than a couple of meters away.

Distance has made no difference so far. When I reset the IHD, it gets time from the meter within seconds. Therefore, not a connectivity issue between the meter and IHD in my case. Something else is not right.

When mine plays up it gets the time straightaway but can sit waiting for data for hours. Try it, you've nothing to lose and if it does work you know it's a distance issue.

Mine has never displayed consumption data since the installation, so probably a different issue. Doesn't work, even when left closer by for hours...

You really need to put your ihd as close to the meter as possible, switch it if & back on again. It’s the first thing EDF will ask you to do. They don’t have a great range 

Swipe

sebtomato said:

Swipe said:

sebtomato said:

Swipe said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Doesn’t work like that. The meters get exchanged but have to be updated on EDF’s system which is not done by the engineer but by electronic flows which are sent when the job is completed. These can take up to 3 weeks to be received by the supplier and worked by a team to show the new meters on the account. It’s only once this has been done that your ihd will work correctly provided the meters are fully commissioned. Just because the engineer said they were commissioned, doesn’t mean they were, he just wants to get out & onto the next job. 

The ihd also needs to be within a 4-5 meter range of the meters to pick up the info otherwise it won’t work. If it’s over 3 weeks since the meters were installed you should speak to EDF & ask the advisor to raise this as a complaint, make sure you get the reference number, and they’ll pass it to the smart team to sort out for you 

FYI, my smart meter seems to work 12 meters away, through 3 walls and 2 wooden doors. I get the time set within seconds of starting the device, and that's data sent from the meter. I am quite impressed with the range.

I'd try putting the IHD on the other side of the wall of the meter for 24 hours and see if it helps. I know mine loses its data easily if more than a couple of meters away.

Distance has made no difference so far. When I reset the IHD, it gets time from the meter within seconds. Therefore, not a connectivity issue between the meter and IHD in my case. Something else is not right.

When mine plays up it gets the time straightaway but can sit waiting for data for hours. Try it, you've nothing to lose and if it does work you know it's a distance issue.

Mine has never displayed consumption data since the installation, so probably a different issue. Doesn't work, even when left closer by for hours...

What does it say? waiting for data?

sebtomato

Curiousgirl1 said:

sebtomato said:

Swipe said:

sebtomato said:

Swipe said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Doesn’t work like that. The meters get exchanged but have to be updated on EDF’s system which is not done by the engineer but by electronic flows which are sent when the job is completed. These can take up to 3 weeks to be received by the supplier and worked by a team to show the new meters on the account. It’s only once this has been done that your ihd will work correctly provided the meters are fully commissioned. Just because the engineer said they were commissioned, doesn’t mean they were, he just wants to get out & onto the next job. 

The ihd also needs to be within a 4-5 meter range of the meters to pick up the info otherwise it won’t work. If it’s over 3 weeks since the meters were installed you should speak to EDF & ask the advisor to raise this as a complaint, make sure you get the reference number, and they’ll pass it to the smart team to sort out for you 

FYI, my smart meter seems to work 12 meters away, through 3 walls and 2 wooden doors. I get the time set within seconds of starting the device, and that's data sent from the meter. I am quite impressed with the range.

I'd try putting the IHD on the other side of the wall of the meter for 24 hours and see if it helps. I know mine loses its data easily if more than a couple of meters away.

Distance has made no difference so far. When I reset the IHD, it gets time from the meter within seconds. Therefore, not a connectivity issue between the meter and IHD in my case. Something else is not right.

When mine plays up it gets the time straightaway but can sit waiting for data for hours. Try it, you've nothing to lose and if it does work you know it's a distance issue.

Mine has never displayed consumption data since the installation, so probably a different issue. Doesn't work, even when left closer by for hours...

You really need to put your ihd as close to the meter as possible, switch it if & back on again. It’s the first thing EDF will ask you to do. They don’t have a great range 

Already done that many times. The EDF site still doesn't show the new meter, and the Bright app is not showing usage either, so it's not just an IHD issue. The Bright app gets its data from the network, while the IHD gets its data from the meter via the HAN/Zigbee wireless connection.

When I have contacted EDF, they asked me to wait (between 2 weeks and 30 days depending on who I spoke to!). However, technician was expecting the IHD to display data within minutes...

sebtomato

Swipe said:

sebtomato said:

Swipe said:

sebtomato said:

Swipe said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

sebtomato said:

Curiousgirl1 said:

Not just a case of the engineer giving in his paperwork & someone updates it. 

The engineer surely doesn't have to send paperwork, as he was using a tablet computer during the installation!

Figuratively speaking  

I know, but then the technician was commissioning the hardware in real time, using his connected tablet, so that shouldn't be the source of delay. Doesn't look like someone else had to approve his work, or that he was completing electronic forms to be processed by some backoffice staff.

Doesn’t work like that. The meters get exchanged but have to be updated on EDF’s system which is not done by the engineer but by electronic flows which are sent when the job is completed. These can take up to 3 weeks to be received by the supplier and worked by a team to show the new meters on the account. It’s only once this has been done that your ihd will work correctly provided the meters are fully commissioned. Just because the engineer said they were commissioned, doesn’t mean they were, he just wants to get out & onto the next job. 

The ihd also needs to be within a 4-5 meter range of the meters to pick up the info otherwise it won’t work. If it’s over 3 weeks since the meters were installed you should speak to EDF & ask the advisor to raise this as a complaint, make sure you get the reference number, and they’ll pass it to the smart team to sort out for you 

FYI, my smart meter seems to work 12 meters away, through 3 walls and 2 wooden doors. I get the time set within seconds of starting the device, and that's data sent from the meter. I am quite impressed with the range.

I'd try putting the IHD on the other side of the wall of the meter for 24 hours and see if it helps. I know mine loses its data easily if more than a couple of meters away.

Distance has made no difference so far. When I reset the IHD, it gets time from the meter within seconds. Therefore, not a connectivity issue between the meter and IHD in my case. Something else is not right.

When mine plays up it gets the time straightaway but can sit waiting for data for hours. Try it, you've nothing to lose and if it does work you know it's a distance issue.

Mine has never displayed consumption data since the installation, so probably a different issue. Doesn't work, even when left closer by for hours...

What does it say? waiting for data?

After a reset of the Chameleon 3 device (pressing power for 5 seconds and then wait a few minutes):
* device display comes up
* top left signal icon shows maximum strength
* time/clock is updated with current time after 2 seconds (which would indicate receiving data from the meter)
* signal icon goes down to one bar
* message "Waiting for current data" shows and no data gets displayed, even when left on for a whole day

Ste_Photo

EDF installed my gas smart meter the 28th Jan. The engineer said it the IHD would show the data in a few hours. Before he left he showed me the meter which was in the process of being commissioned. The display said '10 commissioning', he said when it gets to 0 it will be commissioned. 

To this day the IHD is only showing electricity data. EDF told me it can take up to 10 days. Now they said it can take 14 days.
The bright app does show the electricity and gas meters but only shows data from the electricity meter. It also shows both meters and the comms hub as commissioned but the 'Gas Proxy' status as 'Installed not commissioned'. I am assuming the gas proxy has to be commissioned for the IHD to show any data. The meter appears to be showing the correct cost, I don't know if this info has been sent over the network or if the engineer input the data.  Also my EDF account hasn't been updated, just shows the old meter, they said if hasn't been updated by the 12th Feb to contact them.

Maybe worth noting that the electricity smart meter was installed when I was with Symbio and then transferred to EON Next. The IHD and bright app have always shown the correct data but EON didn't take any readings until I contacted them on Twitter.

I don't know if having different suppliers complicates things, guess I'll have to wait a bit longer.

[Deleted User]

Ste_Photo said:

EDF installed my gas smart meter the 28th Jan. The engineer said it the IHD would show the data in a few hours. Before he left he showed me the meter which was in the process of being commissioned. The display said '10 commissioning', he said when it gets to 0 it will be commissioned. 

To this day the IHD is only showing electricity data. EDF told me it can take up to 10 days. Now they said it can take 14 days.
The bright app does show the electricity and gas meters but only shows data from the electricity meter. It also shows both meters and the comms hub as commissioned but the 'Gas Proxy' status as 'Installed not commissioned'. I am assuming the gas proxy has to be commissioned for the IHD to show any data. The meter appears to be showing the correct cost, I don't know if this info has been sent over the network or if the engineer input the data.  Also my EDF account hasn't been updated, just shows the old meter, they said if hasn't been updated by the 12th Feb to contact them.

Maybe worth noting that the electricity smart meter was installed when I was with Symbio and then transferred to EON Next. The IHD and bright app have always shown the correct data but EON didn't take any readings until I contacted them on Twitter.

I don't know if having different suppliers complicates things, guess I'll have to wait a bit longer.

The gas commissioning process times out after 59 minutes and it is the last thing that the installer has to do to complete the smart meter installation. Installers should stay on site until commissioning is complete but in my experience - 2 sets of smart meters on - they just leave and hope for the best. A knowledgeable supplier should be able to recommission the meter remotely. 

The gas proxy in the comms hub does a number of things: one, it takes 30 minute usage data every 30 minutes from the GSME; two, it accesses the tariff from the GSME and, three, it applies a fixed CV. Together, this gives the IHD approximate cost information for gas.

Ste_Photo

[Deleted User] said:

The gas commissioning process times out after 59 minutes and it is the last thing that the installer has to do to complete the smart meter installation. Installers should stay on site until commissioning is complete but in my experience - 2 sets of smart meters on - they just leave and hope for the best. A knowledgeable supplier should be able to recommission the meter remotely.
The gas proxy in the comms hub does a number of things: one, it takes 30 minute usage data every 30 minutes from the GSME; two, it accesses the tariff from the GSME and, three, it applies a fixed CV. Together, this gives the IHD approximate cost information for gas.

Thanks for the info. I think at the time the installer said it takes about 30 minutes to commission. When the process started the display countdown showed 15, it was on 10 when he left. He said he didn't need to wait as he'd done his bit. I checked it later and it was displaying a reading and cost.
The bright app shows says the meter is commissioned but the gas proxy isn't. I've told EDF, I've no idea if they understand the issue. The suppliers really do need to sharpen up and understand how these meters work, the quoted timescales are all over the place.