Still no usage data 10 days after smart meter displayed

sebtomato

[Deleted User] said:

Sign up for N3rgy.com (use the I am Consumer link). If you can recover data then your smart meter is connected to the DCC network.

I have signed up to the Bright app. Still not showing any data after 2.5 weeks (the IHD doesn't show anything either). The Bright support team confirmed that the meter was connected to the WAN, but they couldn't access its data...

Swipe

What annoys me about these smart meters is they are pushed hard on to customers but they don't care to resolve any issues once installed.

[Deleted User]

sebtomato said:

[Deleted User] said:

Sign up for N3rgy.com (use the I am Consumer link). If you can recover data then your smart meter is connected to the DCC network.

I have signed up to the Bright app. Still not showing any data after 2.5 weeks (the IHD doesn't show anything either). The Bright support team confirmed that the meter was connected to the WAN, but they couldn't access its data...

Is it the same for N3rgy.com?

sebtomato

[Deleted User] said:

sebtomato said:

[Deleted User] said:

Sign up for N3rgy.com (use the I am Consumer link). If you can recover data then your smart meter is connected to the DCC network.

I have signed up to the Bright app. Still not showing any data after 2.5 weeks (the IHD doesn't show anything either). The Bright support team confirmed that the meter was connected to the WAN, but they couldn't access its data...

Is it the same for N3rgy.com?

Not displaying any data. When files are downloaded, they are empty.

sebtomato

Swipe said:

What annoys me about these smart meters is they are pushed hard on to customers but they don't care to resolve any issues once installed.

True, it's surely taking time to get the smart meter to work as expected.

On the other hand, I am not any worse than before. Still have electricity, can still do a meter reading from the meter display itself.

[Deleted User]

sebtomato said:

Swipe said:

What annoys me about these smart meters is they are pushed hard on to customers but they don't care to resolve any issues once installed.

True, it's surely taking time to get the smart meter to work as expected.

On the other hand, I am not any worse than before. Still have electricity, can still do a meter reading from the meter display itself.

This is something that only your supplier can resolve. It sounds like there might have been an issue with the extremely complicated commissioning process or a fault with your communications hub. The latter is the responsibility of the DCC but only your supplier can liaise with them as the DCC is not consumer-facing.

https://octopus.energy/blog/solving-smart-meter-issues-octopus-energy/

I should add that having had 6 weeks with EDF post the failure of Zog, my experience of their smart metering expertise hasn’t been that reassuring. Two and half years on since my SMETS2 meters were installed, my gas meter apparently stopped ‘’sending’ EDF any readings. I am now back with Octopus and my gas meter is singing again like a canary. You could always think about switching to Octopus. PM me if you want to contact someone in Octopus who might be able to help.

brewerdave

sebtomato said:

Swipe said:

What annoys me about these smart meters is they are pushed hard on to customers but they don't care to resolve any issues once installed.

True, it's surely taking time to get the smart meter to work as expected.

On the other hand, I am not any worse than before. Still have electricity, can still do a meter reading from the meter display itself.

As long as the supplier's system will accept manual reads !!

sebtomato

[Deleted User] said:

sebtomato said:

Swipe said:

What annoys me about these smart meters is they are pushed hard on to customers but they don't care to resolve any issues once installed.

True, it's surely taking time to get the smart meter to work as expected.

On the other hand, I am not any worse than before. Still have electricity, can still do a meter reading from the meter display itself.

 or a fault with your communications hub. The latter is the responsibility of the DCC but only your supplier can liaise with them as the DCC is not consumer-facing.

It doesn't look like a fault with the communication hub:

* IHD is getting its time from the meter, so zigbee connectivity is working
* Bright support team have confirmed the meter is connected to the WAN

sebtomato

brewerdave said:

sebtomato said:

Swipe said:

What annoys me about these smart meters is they are pushed hard on to customers but they don't care to resolve any issues once installed.

True, it's surely taking time to get the smart meter to work as expected.

On the other hand, I am not any worse than before. Still have electricity, can still do a meter reading from the meter display itself.

As long as the supplier's system will accept manual reads !!

Luckily, EDF does accept manual reads. They only updated the meter serial number online 2 weeks after the install, and I am able to submit manual readings.

Maybe that feature will be disabled when the meter starts sending data automatically.

MattMattMattUK

sebtomato said:

[Deleted User] said:

sebtomato said:

Swipe said:

What annoys me about these smart meters is they are pushed hard on to customers but they don't care to resolve any issues once installed.

True, it's surely taking time to get the smart meter to work as expected.

On the other hand, I am not any worse than before. Still have electricity, can still do a meter reading from the meter display itself.

 or a fault with your communications hub. The latter is the responsibility of the DCC but only your supplier can liaise with them as the DCC is not consumer-facing.

It doesn't look like a fault with the communication hub:

* IHD is getting its time from the meter, so zigbee connectivity is working
* Bright support team have confirmed the meter is connected to the WAN

Meters need to be "commissioned" into the network, as well as connected to it. When I moved into my flat (new build), I was with British Gas, they messed everything up and had not resolved it by the time I moved to EDF nine months later. It took EDF over a year to be able to resolve it, two engineer visits (both confirmed it was working fine), but the issue was it being commissioned between the data network and the supplier's system, no one could actually explain why it took so long to resolve even with everything working correctly in terms of equipment and data. 

sebtomato said:

brewerdave said:

sebtomato said:

Swipe said:

What annoys me about these smart meters is they are pushed hard on to customers but they don't care to resolve any issues once installed.

True, it's surely taking time to get the smart meter to work as expected.

On the other hand, I am not any worse than before. Still have electricity, can still do a meter reading from the meter display itself.

As long as the supplier's system will accept manual reads !!

Luckily, EDF does accept manual reads. They only updated the meter serial number online 2 weeks after the install, and I am able to submit manual readings.

Maybe that feature will be disabled when the meter starts sending data automatically.

I had to submit manually with EDF, I did it monthly to keep track of things, I still have the option to submit a meter read, but not a lot of point now it is finally smart, although I have checked it is reporting correctly.