Still no usage data 10 days after smart meter displayed

sebtomato

MattMattMattUK said:

sebtomato said:

[Deleted User] said:

sebtomato said:

Swipe said:

What annoys me about these smart meters is they are pushed hard on to customers but they don't care to resolve any issues once installed.

True, it's surely taking time to get the smart meter to work as expected.

On the other hand, I am not any worse than before. Still have electricity, can still do a meter reading from the meter display itself.

 or a fault with your communications hub. The latter is the responsibility of the DCC but only your supplier can liaise with them as the DCC is not consumer-facing.

It doesn't look like a fault with the communication hub:

* IHD is getting its time from the meter, so zigbee connectivity is working
* Bright support team have confirmed the meter is connected to the WAN

Meters need to be "commissioned" into the network, as well as connected to it. When I moved into my flat (new build), I was with British Gas, they messed everything up and had not resolved it by the time I moved to EDF nine months later. It took EDF over a year to be able to resolve it, two engineer visits (both confirmed it was working fine), but the issue was it being commissioned between the data network and the supplier's system, no one could actually explain why it took so long to resolve even with everything working correctly in terms of equipment and data. 

Status of the meter on the Bright app and comms module is "commissioned".

No idea what's wrong, I will need to chase EDF again.

poppellerant

When you phone EDF, make sure you speak to somebody in the UK.  EDF's offshore call centre are, predictably, abysmal in my experience.  Recently, I had to redial 5 times before I spoke to somebody in the UK, but it was well worth my persistence.

When EDF removed my SMETS1 meters and replaced them with SMETS2 meters, I was told by the installer that I would probably be able to see electric usage on my IHD straight away.  But for the gas meters, I was told these could take anything from a few hours to a few days.  As advised, I could see my electric usage straight away.  Not two hours had passed after the installer had left and I could also see my gas usage also.  Happy days!

sebtomato

It has been 5 weeks now since the installation, and still no data displayed on the IHD. EDF asked to wait for 30 days before being contacted about the issue. Once contacted, they said they would look into it, but nothing for another week now.

QrizB

sebtomato said:

It has been 5 weeks now since the installation, and still no data displayed on the IHD. EDF asked to wait for 30 days before being contacted about the issue. Once contacted, they said they would look into it, but nothing for another week now.

EDF's smart meter team are as bad as the rest of EDF. I've been chasing them for 2 months to get the gas smart meter they installed in July to communicate again!

sebtomato

Smart meter still not working after 2 months, and about 5 calls with EDF.

Apparently, the smart meter can't communicate with EDF (via GSM) but "they are going to try to do some remote diagnostic again"... Genius.

Also assume the IHD doesn't display any data because the meter can't communicate with EDF, which is a bit of a strange design.

Ste_Photo

sebtomato said:

Smart meter still not working after 2 months, and about 5 calls with EDF.

Apparently, the smart meter can't communicate with EDF (via GSM) but "they are going to try to do some remote diagnostic again"... Genius.

Also assume the IHD doesn't display any data because the meter can't communicate with EDF, which is a bit of a strange design.

EDF never got my smart meter working. Moved to Eon and after 11 days they were able to take a reading. The IHD still doesn't work because EDF didn't commission the 'Gas Proxy' but eon are working on this now. 

sebtomato

As the OP, I am glad to report the smart meter is working now, sending data to EDF and the IHD is displaying data too.

After about 5 calls/interactions on WhatsApp, and 2 complaint emails over a 3 months period, they finally decided to look at properly, and for someone qualified to give me a call.

There was nothing wrong with the installation or signal, it was just not commissioned fully...

IHD is working fine, and at quite a long range too. Probably 15m away from the meter.

CMR2020

My IHD has never worked. installed in October 2019. Numerous attempts and contacts with EDF has not produced a desired solution. I have received 4 new IHD and they all appear to connect but no data. My latest email from EDF 2 weeks ago confirmed they have prepared a new IHD to work with my meters but nothing arrive to date. No confidence in the largest Energy supplier to solve the problem and I do not think they are interested.

lohr500

CMR2020 said:

My IHD has never worked. installed in October 2019. Numerous attempts and contacts with EDF has not produced a desired solution. I have received 4 new IHD and they all appear to connect but no data. My latest email from EDF 2 weeks ago confirmed they have prepared a new IHD to work with my meters but nothing arrive to date. No confidence in the largest Energy supplier to solve the problem and I do not think they are interested.

Agree totally. Our IHD hasn't worked since we switched tariffs with EDF in July last year.
I've given up contacting them and thrown the IHD in a drawer. Lost track of the number of times they say they have escalated the issue and that an update is on the way.

What really annoys me as well is the fact that almost every time I switch on commercial radio or TV I get stupid adverts promoting the benefits of a Smart Meter by some Einstein voice over idiot.