British Gas Welcome to British Gas

indebt80

I forgot to mention beforehand but when I originally mentioned about the tariff not being variable but fixed, in my opinion until end July 2022.  To begin with they replied several times that the tariff did not exist, but eventually I received another reply which was:

"Thank you for the above information. I checked with the experts on this. It appears that this was a typo mistake that was initially sent out and then corrected. It has also been backed up by our website and subsequent communications that the tariff is a variable tariff and not fixed. I apologise for the confusion this caused."

Therefore, I assume when BG reply to my complaint on the Energy Ombudsman portal it will use the same or similar wording to get out of the mess they have caused.  

 

lisyloo

This is just a personal opinion because the truth is no one knows what will happen.
I think they will say it was a mistake and in law they are not bound by mistakes so all those customers who are merely disappointed will get £50 for the error.

for anyone that can prove they had access to a cheaper tariff apr - June (the period that has been withdrawn) that was available when the typo was made and they prove they made a loss then I think those people might have a case but I think they’ll need to fight and prove their case individually. No ground will be given unless you can prove a loss.

just my opinion.

brewerdave

indebt80 said:

"Thank you for the above information. I checked with the experts on this. It appears that this was a typo mistake that was initially sent out and then corrected. It has also been backed up by our website and subsequent communications that the tariff is a variable tariff and not fixed. I apologise for the confusion this caused."

But the key issue (for me anyway) is the sheer length of time that this "mistake" existed for . In my case the email outlining the tariff and its end date was received on 24th November - unacceptable that they didn't rectify the "mistake" for over 2 months AND they didn't send the affected customers individual messages apologising for the "mistake" even then !!

lisyloo

brewerdave said:

indebt80 said:

"Thank you for the above information. I checked with the experts on this. It appears that this was a typo mistake that was initially sent out and then corrected. It has also been backed up by our website and subsequent communications that the tariff is a variable tariff and not fixed. I apologise for the confusion this caused."

But the key issue (for me anyway) is the sheer length of time that this "mistake" existed for . In my case the email outlining the tariff and its end date was received on 24th November - unacceptable that they didn't rectify the "mistake" for over 2 months AND they didn't send the affected customers individual messages apologising for the "mistake" even then !!

Don’t take this the wrong way .......but so what? (I mean from a legal point of view)
if it’s mere disappointment then that doesn’t count for a lot in terms of compensation
I’d guess £50 as the standard offer.

MWT

lisyloo said:

brewerdave said:

indebt80 said:

"Thank you for the above information. I checked with the experts on this. It appears that this was a typo mistake that was initially sent out and then corrected. It has also been backed up by our website and subsequent communications that the tariff is a variable tariff and not fixed. I apologise for the confusion this caused."

But the key issue (for me anyway) is the sheer length of time that this "mistake" existed for . In my case the email outlining the tariff and its end date was received on 24th November - unacceptable that they didn't rectify the "mistake" for over 2 months AND they didn't send the affected customers individual messages apologising for the "mistake" even then !!

Don’t take this the wrong way .......but so what? (I mean from a legal point of view)
if it’s mere disappointment then that doesn’t count for a lot in terms of compensation
I’d guess £50 as the standard offer.

Agreed, as per your earlier post, there is a need to show a real loss as a result of relying upon the incorrect information.

brewerdave

indebt80 said:

I forgot to mention beforehand but when I originally mentioned about the tariff not being variable but fixed, in my opinion until end July 2022.  To begin with they replied several times that the tariff did not exist, but eventually I received another reply which was:

"Thank you for the above information. I checked with the experts on this. It appears that this was a typo mistake that was initially sent out and then corrected. It has also been backed up by our website and subsequent communications that the tariff is a variable tariff and not fixed. I apologise for the confusion this caused."

Therefore, I assume when BG reply to my complaint on the Energy Ombudsman portal it will use the same or similar wording to get out of the mess they have caused.  

 

Has there been anything back from the Ombudsman complaint yet ??
I sent written complaint to BG Complaints team a week ago about the misleading info. about the tariff guarantee period. - had a missed call on Wednesday from an 0333 number which is apparently BG Complaints but no message or follow up call yet.

lisyloo

You have to wait 8 weeks to go to the ombudsman or reach deadlock. So a little premature I think.

brewerdave

lisyloo said:

You have to wait 8 weeks to go to the ombudsman or reach deadlock. So a little premature I think.

I believe that the OP has already gone to the Ombudsman ?
 
To further complicate the situation ,I have just had a conversation with a lady from Executive Complaints , who has told me that the tariff will remain in force until the 31st July and I won't be subject to an increase on 1st April !! She has made notes on my account to that effect.
Not sure it'll hold but I have her name if the rate goes up on 1st April ! 

indebt80

Yes I am here. Bit late in the night!  BG has given their feeble evidence - which once again fobbed me off by saying the tariff was variable - same old.  I had to comment which I did.  I just have to keep repeating myself.  I am now waiting for my complaint to be assigned to an officer at the Energy Ombudsman.  I too, originally dealt with a man from the Executive Complaints Team but as I have mentioned previously I didn't really get anywhere with him.  Firstly I was offered £30 as a goodwill gesture and then £50.  Brewerdave if you are able to get your tariff at the same rate until the end of July, that is a very good outcome for you.  It seems it may be luck of the draw who you are dealing with in the Executive Complaints Team.  The person I was dealing with, was of no help.  I will keep the forum updated of my progress!

lisyloo

brewerdave said:

Llisyloo said:

You have to wait 8 weeks to go to the ombudsman or reach deadlock. So a little premature I think.

I believe that the OP has already gone to the Ombudsman ?
 
To further complicate the situation ,I have just had a conversation with a lady from Executive Complaints , who has told me that the tariff will remain in force until the 31st July and I won't be subject to an increase on 1st April !! She has made notes on my account to that effect.
Not sure it'll hold but I have her name if the rate goes up on 1st April ! 

Apologies, must’ve reached “deadlock” quickly.
does appear to be somewhat random, but well done on a good result.
Ive said before I think this will have to be fought on an individual basis.