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jobdone1

BZ12 said:

After the original EO decision of keeping the electricity rates until end June, which in practice meant something like them paying me £80-100 as my heating is oil and wood, BG appealed the decision.

On appeal the EO agreed that I would have fixed the rate had I known the price guarantee was meaningless and upped the settlement to nearly £800.  BG waited until the last minute but have now credited my account.

I guess they should take some of these appeal decisions as a warning that it is often better to accept the original decision.

Excellent that has to be the highest so far, I had people on this forum telling me it's a gamble but I knew I was right and they breached the contract. I would have switched in December 2021. 

Danny16

@BZ12 That sounds really good, and I possibly think the highest award so far? apart from those that were put onto "expired fixed tariffs"

When you are right, you are right. And I am glad they have come to the decision the have, I feel it could have been better but I am not one to grumble.... much.

@jobdone1 yes I do wonder because some of the decisions do seem to go opposite way for some reason? 

I know I have always been one to find the "best fixed tariff" . I was with White Rose (Robin Hood) when BG became SoLR, I finished my fix deal (BG actually honoured the white rose tariff I was on) then BG ate all my credit in one month plus extra so I owed them, found Peoples Energy, 6 months later bust and back to BG under SoLR. I have honesty tried my hardest to stay away from them. Decided to stay till my "price guarantee" ran out and then was going to look for a fix with octopus.

Fair to say that plan went out the window and we are where we are today haha.

Good luck to everyone else currently experience something similar.

Danny16

Quick Update:
Recieved an apology letter from BGT (I knw its this biggest !!!!!! apology ever)

and the £550 has been credited to the account.

BGT seem to be paying up on these complaints.