British Gas removes guarantee dates from SoLR tariffs...

turtlethegreat

Mobtr said:

turtlethegreat said:

It just feels like they are lying. Why would you give different SoLR customers such different 'guarantee dates' if that is supposed to be the reasoning? 

• People's Energy - guaranteed until 30th June 2022
• Neon Reef -  guaranteed until 31st August 2022
• Together Energy - guaranteed until 31 March 2023

It could that each company they have taken over has been given a slightly different name for their tariff to differentiate between them. These names expire on the given dates so they then all just say the name of BG’s standard variable tariff rather than loads of different ones 

That could be the case. However the person at British Gas who I raised this with on chat had said the guarantee was a typo and emails had been sent out to highlight this error...apart from to me.

AbbieCadabra

Post yesterday in this thread, received £100 compensation for this issue (unless I've misunderstood) 

https://forums.moneysavingexpert.com/discussion/6332617/british-gas-welcome-to-british-gas/p10

StartledJesus

@AbbieCadabra Yes, was just about to cross reference this myself. Poster @indebt80 seems to have had a positive outcome on this issue from the Ombudsman. Surely that must set a precedent. 

morhen

I can one up the removal of guarantee dates from SoLR tariffs...they have removed the SoLR tariff completely! I am going on the standard variable tarriff as apparently, that is all the computer said I can have.  There isn't a special tariff for ex bristol energy customers.  Very strange that, as I was looking at the webpage saying there is, while on the phone to them.  No dice however!

Xbigman

I think for TE/BE customers this is a dead duck. BG sent me an email inviting me to register for an account on the 2nd of Feb and I did so either that evening or the morning of the 3rd. That registration included ticking to accept their terms and conditions. This thread was started at 11am on the 4th when the change to the tariff details was first noticed by MWT. I suspect it changed on the 3rd and for the vast majority it means they accepted BG's terms and conditions without the guaranteed period included. 
Possibly if someone had been really quick on the 2nd they may have a case, but it won't be many. Given that the ombudsman is not forcing BG to honour the tariff anyway I will move on with my life and try to forget this episode.

For Avro customers it is certainly worth a complaint and I'll happily cheer you all on. Stick it to them.

Darren

MWT

Xbigman said:

I think for TE/BE customers this is a dead duck. BG sent me an email inviting me to register for an account on the 2nd of Feb and I did so either that evening or the morning of the 3rd. That registration included ticking to accept their terms and conditions. This thread was started at 11am on the 4th when the change to the tariff details was first noticed by MWT. I suspect it changed on the 3rd and for the vast majority it means they accepted BG's terms and conditions without the guaranteed period included.

Those dates look to be correct, the screenshot in the first post with the guaranteed date was from 2nd Feb.

Xbigman

MWT said:

Those dates look to be correct, the screenshot in the first post with the guaranteed date was from 2nd Feb.

Thank you for confirming it was the 2nd. 


Darren.

lisyloo

StartledJesus said:

@AbbieCadabra Yes, was just about to cross reference this myself. Poster @indebt80 seems to have had a positive outcome on this issue from the Ombudsman. Surely that must set a precedent. 

There was bad mishandling of this case. That doesn’t set a precedent for everyone getting £100.
i got £50 for zero fix errors, others got £30.

it was compensation for the mis-handling and typo, not for losing the fix.

allison445

Well all I got was a headache and lots of mis communication by British Gas 

beefturnmail

lisyloo said:

beefturnmail said:

What a load of nonsense, they can't wriggle out of this any more than I could by agreeing to sell a house at one price, exchanging contracts and then claiming a higher price on completion. 

Clearly they have screwed up and are trying to limit the cost of their error by fobbing people off, in the knowledge that only a small percentage will go to the ombudsman and/or small claims.

What makes you think they can’t?
Your second paragraph pretty much says they mostly can and they mostly will 

They can't wriggle out of it for anyone prepared to enforce it