No POPLA verification code

zas48

Hi all.

I had a windscreen notice attached to my vehicle back in December. I was intending to send the appeal on day 26 as per the newbies thread but I actually received the NTK on day 26. I submitted it as intended anyway on the PCS website. 

My first issue is that the date on the postal NTK is dated for the day before the incident (NTD windscreen date is correct).

My second issue is that PCS/JD parking consultants have not sent me a POPLA verification code (I have made a formal complaint to the BPA as they have broke the code of practice)

I have spoken to PCS via phone - the lady explained that she thinks they haven’t sent me a POPLA code as I did not identify who was driving (in my appeal it said there will be no admissions as to who was driving nor can any inferences be made or something along those lines). My understanding is that PCS should send me a verification code anyway? I wrote in my appeal that there is no keeper liability.

My initial email response from PCS following my appeal just asks me to identify the driver and pay - nothing about appealing further.

I have started to get letters from DRP as well but I have read through the newbies thread and will be ignoring this. 

Could any of you please advise on what I should do next?

TIA

D_P_Dance

Have tou read the newbies?  Have you complainede to your MP?

Redx

Read it again

It probably asks you to name the driver and if after NN days you haven't then they will assume that you as keeper are liable and will offer a popla code

If they obtained your keeper details before day 29 , they broke their KADOE contract , because they cannot obtain keeper details until day 29 to day 56 following the windscreen PCN

Sit and wait for your Popla code

Umkomaas

If they obtained your keeper details before day 29

Find out for certain if they did by following the below advice. If they have done, this could be a killer blow for you to administer.

Email the DVLA and ask which organisations (when and for what reason) accessed the registered keeper's data from them between a range of dates which includes the date(s) of the parking incident(s). You need to provide the registered keeper's full name and address, the address on the V5C logbook and the Vehicle Registration Mark of the vehicle involved in the parking incident. 

SubjectAccess.Requests@dvla.gov.uk

This service is free of charge. 

Even though you email your request, the DVLA will respond via Royal Mail.

Let us know what you receive from the DVLA. 

Fruitcake

Remember, the date of the alleged event is day zero.

Are you absolutely sure the NTD and the NTK are for the same event? You need to double check that the PCN numbers match.

If the PPC obtained the keeper's data from the DVLA before day 28, then a complaint should be made to both the BPA and the DVLA.

The PPC has 35 days from the date of your appeal to provide a PoPLA code.

If the NTD and the NTK have the same PCN number, but different dates, then assuming you do get a PoPLA code, don't do the appeal before day 56. That way you can state in your PoPLA appeal that no valid NTK was received that complied with the strict requirements of the PoFA, because it did not repeat the details given on the NTD, (different date) therefore the keeper cannot be held liable.

Never, ever 'phone a parking company or any of their agents.

What happened when you complained to the landowner?

Have you complained to your MP yet?

Coupon-mad

My first issue is that the date on the postal NTK is dated for the day before the incident (NTD windscreen date is correct).

I think you've got two different PCNs there.  First one issued by post at a later date.  Second one on the windscreen on day two.

You've only appealed one of them.

Check the PCN numbers on the windscreen PCN as opposed to the later postal PCN that you assumed was the same PCN  - this is why the incident dates don't match.  I could be wrong?

zas48

Coupon-mad said:

My first issue is that the date on the postal NTK is dated for the day before the incident (NTD windscreen date is correct).

I think you've got two different PCNs there.  First one issued by post at a later date.  Second one on the windscreen on day two.

You've only appealed one of them.

Check the PCN numbers on the windscreen PCN as opposed to the later postal PCN that you assumed was the same PCN  - this is why the incident dates don't match.  I could be wrong?

I feel stupid - you’re correct.

I have only appealed one then in that case - I’m not sure which one. The initial email sent to me without the POPLA code corresponds with the NTK PCN. The NTD PCN seems to be the one I haven’t appealed then as I’ve had no correspondence about it?

I’m past the 28 day appeal now. What would you guys suggest I do?

Thank you all so much for your advice

Coupon-mad

You've appealed the one with the NTK letter:

 The initial email sent to me without the POPLA code corresponds with the NTK PCN.

You haven't appealed the PCN one but will get a NTK for that soon and can appeal as keeper then.

zas48

Coupon-mad said:

You've appealed the one with the NTK letter:

 The initial email sent to me without the POPLA code corresponds with the NTK PCN.

You haven't appealed the PCN one but will get a NTK for that soon and can appeal as keeper then.

Thanks for clearing that up.

Still a tiny bit confused though - if I’ve appealed that one then why have i received the DRP notice and no POPLA code? Is it just scaring tactics and a waiting game for the POPLA code?

and the actual windscreen NTD - am i right in thinking that these are only appealable once the corresponding NTK has arrived as there is only a PCN number but not a reference number on there?

Coupon-mad

 if I’ve appealed that one then why have i received the DRP notice and no POPLA code?

No idea.  Unless you missed a rejection email and POPLA code in your spam folder?

and the actual windscreen NTD - am i right in thinking that these are only appealable once the corresponding NTK has arrived as there is only a PCN number but not a reference number on there?

No, you could have appealed at windscreen PCN stage but must now wait for the second chance, NTK stage.  You only get a POPLA ref on a rejection letter/email.  You have to appeal to the PPC first.

zas48

Coupon-mad said:

 if I’ve appealed that one then why have i received the DRP notice and no POPLA code?

No idea.  Unless you missed a rejection email and POPLA code in your spam folder?

nope definitely didn’t miss one so unsure why. The only email I received from them was just asking me to give them the driver details for the NTK letter PCN. No popla code in there. This beginning of this email goes like (with the rest of it being how to pay):

“[REFERENCE NUM]

Thank you for your email regarding the above Parking Charge Notice (PCN).

What you need to do now

So I can contact the driver for payment of the amount due, please let me know their name and address. Please let me have these details by 07/02/2022.”

Coupon-mad said:

No, you could have appealed at windscreen PCN stage but must now wait for the second chance, NTK stage.  You only get a POPLA ref on a rejection letter/email.  You have to appeal to the PPC first.

Thank you - this gives me some reassurance that not all is lost and I have the opportunity to have both appeals done.

Really appreciate your help!