Utility point or EDF

Staffordian11

My take on this is that for administrative simplicity, EDF and the UP administrators have decided that UP final bills will cover up to the date EDF show as switching date on their contract checker.

If this is the case, as seems to be so from other posts in different threads, then the UP bill should have estimated or supplied meter readings as at 18 September, their rates should be charged up to this point, then EDF deemed tariff rates applied between 18 September and the so called switch date. Any credit or debit following this should then be transferred to the opening EDF bill.

Does this changing amount referred to by Threewheeler relate to monthy periods prior to the 18 September or later?

If later, then might it relate to whether or not a direct debit was in force, as others have mentioned being charged a fair bit more than the EDF quote because the UP direct debit had been cancelled?

EssexHebridean

smileguy said:

Sorry but I don’t think it’s right that my direct debit should be paid to a company that is in administration do you ?. Not when I am on a EDF tariff  my direct debits should go to EDF.Do you think it’s fair that legally they have no set time to produce a final bill ? Some energy customers have waited up to 8 months for a final bill with companies holding their money  .@ofgem needs to set a time limits on final bills .Energy customers shouldn’t have to put up with this.

Allowing that it has been repeatedly explained that the payments are safe, and it is no different to you making your payments to any other energy provider, why do you see this as a problem? 

Threewheeler

Staffordian11 said:

My take on this is that for administrative simplicity, EDF and the UP administrators have decided that UP final bills will cover up to the date EDF show as switching date on their contract checker.

If this is the case, as seems to be so from other posts in different threads, then the UP bill should have estimated or supplied meter readings as at 18 September, their rates should be charged up to this point, then EDF deemed tariff rates applied between 18 September and the so called switch date. Any credit or debit following this should then be transferred to the opening EDF bill.

Does this changing amount referred to by Threewheeler relate to monthy periods prior to the 18 September or later?

If later, then might it relate to whether or not a direct debit was in force, as others have mentioned being charged a fair bit more than the EDF quote because the UP direct debit had been cancelled?

Yes the individual monthly bills have different rates on my account

Staffordian11

Threewheeler said:

Staffordian11 said:

Does this changing amount referred to by Threewheeler relate to monthy periods prior to the 18 September or later?

If later, then might it relate to whether or not a direct debit was in force, as others have mentioned being charged a fair bit more than the EDF quote because the UP direct debit had been cancelled?

Yes the individual monthly bills have different rates on my account

I'd overlooked (but on another thread someone pointed it out) that EDF's tariff for the period up to 30 September would be at a lower rate than the tariff from 1 October, because the capped prices rose from 1 October.  Does this account for the price changes you see?

Threewheeler

No there are two separate bills for this period to account for this increase, my problem is with the period before this.

Curiousgirl1

Threewheeler said:

No there are two separate bills for this period to account for this increase, my problem is with the period before this.

If it’s prior to 18 September I’m not sure whether anything can be done about it as it’s UP rather than EDF. Could try ringing administrators maybe 

Threewheeler

Only contact with Administrators is a recorded message stating that process concluded.

Curiousgirl1

Threewheeler said:

Only contact with Administrators is a recorded message stating that process concluded.

So what’s the dates that the tariff is wrong & what is the difference in tariff price? Did you cancel your direct debit as soon as they went bust? If so could be that they have reversed your last UP bill & billed it up again on cash/cheque prices. 

smileguy

I still state that it’s wrong that direct debits should be paid to administrators of the collapsed utility company , with no time limit for them to send out final bills.Bank account switching takes 3-9 days  so no reason energy companies can’t quickly send out bills.And can anyone tell me please why standing charges have increased so much ? Seems now unit prices are capped they are just increasing standing charges.

Gerry1

smileguy said:

Seems now unit prices are capped they are just increasing standing charges.

Standing charges are also capped by Ofgem's formula.