Utility point or EDF

smileguy

Sorry but I don’t think it’s right that my direct debit should be paid to a company that is in administration do you ?. Not when I am on a EDF tariff  my direct debits should go to EDF.Do you think it’s fair that legally they have no set time to produce a final bill ? Some energy customers have waited up to 8 months for a final bill with companies holding their money  .@ofgem needs to set a time limits on final bills .Energy customers shouldn’t have to put up with this.

Curiousgirl1

obviously you are not reading or understanding any of the other comments so I don’t think anyone can help you any further.

MWT

smileguy said:

Sorry but I don’t think it’s right that my direct debit should be paid to a company that is in administration do you ?. Not when I am on a EDF tariff  my direct debits should go to EDF.Do you think it’s fair that legally they have no set time to produce a final bill ? Some energy customers have waited up to 8 months for a final bill with companies holding their money  .@ofgem needs to set a time limits on final bills .Energy customers shouldn’t have to put up with this.

There are no more ways to repeat the same answers, sadly you do not seem to understand how the process of administration works, nor do you appreciate the limits of what Ofgem can do when a company no longer has a supply licence.

Energy customers of these failed suppliers might do well to reflect on the fact that they have been protected from losing their money and should be pleased that the only thing they have to put up with is a wait to get it back....

I'm out on this one now.

QrizB

smileguy said:

Sorry but I don’t think it’s right that my direct debit should be paid to a company that is in administration do you ?. Not when I am on a EDF tariff  my direct debits should go to EDF.Do you think it’s fair that legally they have no set time to produce a final bill ? Some energy customers have waited up to 8 months for a final bill with companies holding their money  .@ofgem needs to set a time limits on final bills .Energy customers shouldn’t have to put up with this.

If you feel that strongly about it I suggest you write to your MP. Ofgem are a government agency and if you want things to change you'll have to convince the relevant minister (Kwasi Kwarteng and/or Greg Hands, I think).

Fred2712

smileguy said:

Sorry but I don’t think it’s right that my direct debit should be paid to a company that is in administration do you ?. Not when I am on a EDF tariff  my direct debits should go to EDF.Do you think it’s fair that legally they have no set time to produce a final bill ? Some energy customers have waited up to 8 months for a final bill with companies holding their money  .@ofgem needs to set a time limits on final bills .Energy customers shouldn’t have to put up with this.

Suppose the alternative would be your electric & gas supply stop from the moment your supplier goes into administration & you sign up with whoever you want, but you have no Electric or Gas for the 21 days it takes to change!

Staffordian11

Fred2712 said:

smileguy said:

Sorry but I don’t think it’s right that my direct debit should be paid to a company that is in administration do you ?. Not when I am on a EDF tariff  my direct debits should go to EDF.Do you think it’s fair that legally they have no set time to produce a final bill ? Some energy customers have waited up to 8 months for a final bill with companies holding their money  .@ofgem needs to set a time limits on final bills .Energy customers shouldn’t have to put up with this.

Suppose the alternative would be your electric & gas supply stop from the moment your supplier goes into administration & you sign up with whoever you want, but you have no Electric or Gas for the 21 days it takes to change!

This!!

Having mulled over the OP's concerns, I'd  just come back to suggest that if he didn't want to pay whilst the administration was resolved then surely the logical extension is that he doesn't want energy supplying during the administration.

Otherwise, the OP is simply asking "Why should I pay for my energy between a supplier going under and the new supplier getting everything resolved?"

Threewheeler

Just to add to the confusion, had my final bill from Utility yesterday, has charges from EDF from their take over included, but I am told that the final accounts have not yet been transferred??  Checking the individual monthly statements, the charge rate for both Gas and Daily rate has changed monthly, however I was on a Fixed Contract. Can anybody suggest how I can get this put right.
EDF tell me that they cannot do anything about this as it will be just an owed/credit amount that is transferred. I was told to wait until I get invoiced, rather than a statement? to speak to someone, the administrators phone is just recorded message and cuts off.

MWT

Threewheeler said:

Just to add to the confusion, had my final bill from Utility yesterday, has charges from EDF from their take over included, but I am told that the final accounts have not yet been transferred??  Checking the individual monthly statements, the charge rate for both Gas and Daily rate has changed monthly, however I was on a Fixed Contract. Can anybody suggest how I can get this put right.

The EDF charges will be at their default capped variable tariff rate as your fixed UP contract ended when EDF were appointed.

... or are you saying that the rate has changed for the period where UP are billing up to the final day? (17/09/21)

Threewheeler

MWT Yes that is what it appears from the monthly accounts now presented yesterday.

Threewheeler

Suggest all should check through the presented bills to see that correct amounts are charged on them