Utility point or EDF

MWT

smileguy said:

My point is I didn’t agree to pay administrators of a bankrupt company my direct debit mandate is with utility point or EDF so how can my bank allow money to be paid to a failed companies administrators?. I was in credit as I’m sure a lot of others were so to carry on taking money in my book is rather dishonest and not really fair on the customers ?.I still think my EDF account shouldn’t say that my contract with them starts on 26th November  yet they can bill me for energy at their tariffs before that date .

You've had al the correct answers each time you repeat the questions, another round isn't going to change the answers...

Your previous supplier has ceased trading and entered administration, if you have a valid email address registered with them then you would have received notice of that.

Any payments taken from your DD are protected and whatever credit balance you have after the final bill from your failed supplier is calculated, will be passed on to the appointed supplier of last resort (EDF).

Your account details at EDF show the date that the supplier ID was changed on the central database to reflect the transfer to EDF, that has nothing to do with the date you became their customer which was the dare EDF were appointed as the SoLR.

smileguy

So has @ofgem given a time limit for the final bills to be made up ?. I ask as I’ve heard some people have had to wait 8 months.

MWT

smileguy said:

So has @ofgem given a time limit for the final bills to be made up ?. I ask as I’ve heard some people have had to wait 8 months.

No, there is no specific time limit, nor does Ofgem have any particular power to set one as the losing provider is not subject to the supply licence any more.

In general though the administrators have a duty to the creditors of the failed supplier to obtain the best outcome for them, financially, so it is in their interest to produce the final bills and chase amounts owed to them.

Staffordian11

smileguy said:

My point is I didn’t agree to pay administrators of a bankrupt company my direct debit mandate is with utility point or EDF so how can my bank allow money to be paid to a failed companies administrators?. I was in credit as I’m sure a lot of others were so to carry on taking money in my book is rather dishonest and not really fair on the customers ?.I still think my EDF account shouldn’t say that my contract with them starts on 26th November  yet they can bill me for energy at their tariffs before that date .

Surely your point *should* be that you agree to pay for energy used.

The companies involved are following the laid down legal process for dealing with a failed supplier.

You have no valid beef.

smileguy

Yes I agree to pay for energy used either EDF or utility point I’ve never agreed to pay administrators . Why should I when my utility point account was vastly in credit.You have told me EDF are supplying me with energy from 18th September yet they are not obligated to bill me within a certain period ?.

brewerdave

Couple of points - 1. EDF are taking over the gas customers of Zog and have said that they can't take over the DDs ,so cancel - so why didn't this happen with UP - poor show by EDF in my opinion.
2. For the "ordinary" customer (ie not one of the MSErs) , a contract start date is just that - they don't necessarily know that they will be charged at the SOLR rates back to the date defined by OFGEM -Why do suppliers confuse the issues so much eg Zog failed at the beginning of Dec. but BG have the 5th Dec. on the account details as the "start date" for me.

Staffordian11

brewerdave said:

Couple of points - 1. EDF are taking over the gas customers of Zog and have said that they can't take over the DDs ,so cancel - so why didn't this happen with UP - poor show by EDF in my opinion.
2. For the "ordinary" customer (ie not one of the MSErs) , a contract start date is just that - they don't necessarily know that they will be charged at the SOLR rates back to the date defined by OFGEM -Why do suppliers confuse the issues so much eg Zog failed at the beginning of Dec. but BG have the 5th Dec. on the account details as the "start date" for me.

Re point 1, why would EDF ask customers to unnecessarily cancel direct debits,  to then have to ask them to set up new ones? Extra work and inconvenience for supplier and customer. The question should be why they couldn't have done that with Zog customers. Maybe an issue with Zog accounts or software?


Re point 2, every affected customer should have received emails with all relevant dates and details, so there should be no confusion, though I agree comms could be better and clearer. As others with more inside knowledge than me have stated above, there is relevence to the quoted date (something to do with when the change was recorded on a national database or similar?) and I suspect most surviving companies are busy enough dealing with their new SoLR transferred customers to have the necessary resourses to update their systems to provide a bespoke pathway for dealing with them. Hence my earlier comment about shoehorning them into a standard switching process, with which they are well versed.

MWT

smileguy said:

Yes I agree to pay for energy used either EDF or utility point I’ve never agreed to pay administrators . Why should I when my utility point account was vastly in credit.You have told me EDF are supplying me with energy from 18th September yet they are not obligated to bill me within a certain period ?.

You have still been paying Utility Point, the fact it is in administration doesn't change that, it just means that the assets are no longer at the disposal of the directors. UP still exists as a company until such time as it is sold off/liquidated/wound-up/struck-off or some combination of the above

EDF are, like all energy suppliers, obliged to bill you accurately at least once a year, that is their only obligation as regard to billing frequency. 

Curiousgirl1

smileguy said:

Yes I agree to pay for energy used either EDF or utility point I’ve never agreed to pay administrators . Why should I when my utility point account was vastly in credit.You have told me EDF are supplying me with energy from 18th September yet they are not obligated to bill me within a certain period ?.

So what do you think has happened to the money you have paid? Do you think it has been gobbled up by the administrators never to be seen again, or do you think it will all be taken off your final UP bill? 

EssexHebridean

I'm also a former UP customer who is being transferred to UP. My DD kept going - I was happy with this as the last thing I really wanted was to have to faff about setting money aside and then get a large and unwieldy bill further along the line, AND have the hassle of setting up a new DD. The DD has now been transferred to EDF as they stated was their intention, and the next payment will go to them. Once a final bill is produced, the credit sitting on the UP account will follow it and be applied to the EDF account again without me having to faff around doing anything. allowing that I've only ever been paying a DD to one company at a time, on that basis, I'm unsure why I would consider there to be any dishonesty involved? 

As for your UP account being in credit, unless, like us, you have changed supplier during late summer/autumn, then you'd expect to have a credit built up at this time of year, surely? Nothing has changed on that - it will still be used against your winter energy use in exactly the same way as usual.