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now showing posts from 13 april0
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@MSE_Laura_F and the team are aware and have informed the developersI’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0
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The frustration is 18 months later it is still not resolved.sarah1972 said:@MSE_Laura_F and the team are aware and have informed the developers
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I’m not disputing that, MSE are as frustrated as the rest of us sadly.JCS1 said:
The frustration is 18 months later it is still not resolved.sarah1972 said:@MSE_Laura_F and the team are aware and have informed the developersI’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0 -
But they are not updating this thread with the actions they are taking.sarah1972 said:
I’m not disputing that, MSE are as frustrated as the rest of us sadly.JCS1 said:
The frustration is 18 months later it is still not resolved.sarah1972 said:@MSE_Laura_F and the team are aware and have informed the developers
The perceived lack of communication and urgency is not helping the situation.
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Certainly at pretty much every place I've worked, if a software supplier let bugs go unfixed for this length of time, penalty clauses would be invoked.JCS1 said:
Not just software industry, for most business sectors this would not be acceptable.Troytempest said:I used to work in the software industry. If a bug like this was left unfixed for this length of time I would have been fired.
Come on MSE some serious ar** kicking required.
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CliveOfIndia said:
Certainly at pretty much every place I've worked, if a software supplier let bugs go unfixed for this length of time, penalty clauses would be invoked.JCS1 said:
Not just software industry, for most business sectors this would not be acceptable.Troytempest said:I used to work in the software industry. If a bug like this was left unfixed for this length of time I would have been fired.
Come on MSE some serious ar** kicking required.
You clearly never worked in the public sector
When I worked for DWP we were a test site for new software. We were told that the training package, which would be required for all staff before they started using the new software, had been checked and rechecked and was perfect. On our first dayof training we discovered screens where it was necessary to enter zero instead of the letter O and vice versa! The live system was full of bugs and when that was raised with the developers one actually said they hadn't been paid enough to do the job properly!!!
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Yes I take your point. @MSE_James @MSE_Laura_F any updates pleaseJCS1 said:
But they are not updating this thread with the actions they are taking.sarah1972 said:
I’m not disputing that, MSE are as frustrated as the rest of us sadly.JCS1 said:
The frustration is 18 months later it is still not resolved.sarah1972 said:@MSE_Laura_F and the team are aware and have informed the developers
The perceived lack of communication and urgency is not helping the situation.I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0 -
Sorry for the delay in replying. I've gathered details and screenshots and sent them to the developers. I'm told this should be fixed soon. I'm now pushing for a firmer timescale. I'll be back in touch once I have more.1
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"Fixed soon" - it has been 18 months already.0
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