BG Zero Fix October 22

ivanleo

I've switched two properties to BG, got screenshots of the order number but no confirmation email, anyone else had this?

lisyloo

Apparently this now discontinued?
the question is are they legally obliged to do it for those of us with it in a transcript.

TonySimon

ivanleo said:

I've switched two properties to BG, got screenshots of the order number but no confirmation email, anyone else had this?

Hi.  I didn't get any order number or confirmation.  I assume it has gone through as per convo.

QrizB

lisyloo said:

Apparently this now discontinued?
the question is are they legally obliged to do it for those of us with it in a transcript.

According to @Northlight in a different thread talking about a related tariff:

https://forums.moneysavingexpert.com/discussion/comment/78671913/#Comment_78671913

Northlight said:

Helped a relative switch to this (BG Fixed Price Sep 2022) a year ago - it was a 2 year fixed rate lauched in September 2020. Not been available for a long time..

If the Sep 22 version was offered in Sep 20, it seems likely the Oct 22 version was offered in Oct 20. Unless you've got a time machine, the only way to get onto the tariff is through the kindness or confusion of a BG CS rep.

DiseasedBunny

QrizB said:

lisyloo said:

Apparently this now discontinued?
the question is are they legally obliged to do it for those of us with it in a transcript.

According to @Northlight in a different thread talking about a related tariff:

https://forums.moneysavingexpert.com/discussion/comment/78671913/#Comment_78671913

Northlight said:

Helped a relative switch to this (BG Fixed Price Sep 2022) a year ago - it was a 2 year fixed rate lauched in September 2020. Not been available for a long time..

If the Sep 22 version was offered in Sep 20, it seems likely the Oct 22 version was offered in Oct 20. Unless you've got a time machine, the only way to get onto the tariff is through the kindness or confusion of a BG CS rep.

And it’s not as though BG would offer something to get people to join only to say it’s not available, now is it?? 🙈.  

All these with copies of messages from chatting with staff, all BG will come back with is the product is unavailable, and the cs rep was mistaken 

tg99

I didn’t get a confirmation email but I can see from my existing BG online account (for another electricity supply) that the new switch has been instructed. I also have the chat screenshots and reference number from when they agreed to switch me to zero fixed October 2022 as of day of switch completion. Did not even mention the name of the tariff they were switching me to initially let alone anything about it. BG can come back and say tariff was unavailable but that’s irrelevant imo as they have clearly in writing said it was available to switch to during our chat and that that is the tariff I will be on once switch completes.

Ps this tariff was also not available online (same as now) to switch to a couple of months ago as hasn’t been on sale for quite a while….but I still managed to get my other supply switched to it again via live chat. 

Jinglish

Not convinced I can switch to BG from EON to the variable tariff then switch to a lower fixed, suspect I'll get stuck on variable expensive rate. If anyone is on the price cap with BG and has switched to this please feedback...

Transcript
You : I'm with EON Next, Are you not able to switch me over to this tariff? "Exclusive Energy Jun 2022v2"Agent : Once your supply will take over we will open your account and once you account is open we can switch your account tariff to Exclusive Energy Jun 2022v2Agent : Your account is not open yet and British Gas is till not the supplier so how we will have access regarding your supply and tariff, refer the link fill the details and our sales team will take over the supply and will contact youYou : But if I switch it's not to this tariff how can i be sure it will be switched?Agent : Your switch will be on standard variable tariff and once your switch is complete and your account is set up we can change the account tariff for you be rest assuredYou : ok I hope you're right thank youAgent : It is always a pleasure to sort things for a lovely customer like you. If you require any further help or clarification, please get back to us on chat. Your need is our priority. :-) take care be safe Happy weekend

dbks

QrizB said:

.If the Sep 22 version was offered in Sep 20, it seems likely the Oct 22 version was offered in Oct 20.

Isn't that post about a completely different tariff?
i.e. BG Fixed Price Sep 2022

The BG Zero Fix Aug 21 version was offered in Aug/Sep 20

ivanleo

So I never got a confirmation email from BG, but I've managed to register an online account with them and it says my switch is on track for 7th December. It's now just a race against time to beat the SOLR.

dbks

ivanleo said:

So I never got a confirmation email from BG, but I've managed to register an online account with them and it says my switch is on track for 7th December. It's now just a race against time to beat the SOLR.

Which tariff did you sign up to online?
What are the rates?
Are there any early exit fees?

Are you sure it was British Gas, and not British Gas Evolve?