BG Zero Fix October 22

TonySimon

Agent Yash enters chat

Good Evening, thank you for waiting, let me quickly check the chat history and I'll be right back with you!

Thank you for your patience, Could you please help me with your e-mail address and also elaborate your issue so I can assist you better.

Hi, the email, xxx. Can you move me to BG zero fix Oct 22 please?

I request you to do not worry as I will quickly check this for you. Please allow me 3-4 minutes as I work on your account.

I am sorry this is taking long than expected. Please bear with me for some while more.

No problem

Thank you for your patience. Please can you try the below link for the tariff switch. https://www.britishgas.co.uk/GetAQuote/existing/existing-property

Hi, the zero fix oct 22 can only be done via the chat service. You moved my brother's account yesterday.

I will do it for for you. Please bear with me.

Thank you for your patience.

I have successfully switch your tariff and it will be available from today. On you online account the system takes 25 days for this update but from today you are on new tariff as per your request.

I hope I was able to make you day little easy without wasting much of your time?

Well, I can't thank you enough for help. It is much appreciated.

TonySimon

Hi.  That was my chat from BG about this popular tariff.  I tried last night and she said I could not move to it as was for military personnel only.  So it's true you need to try again.  Hope that helps someone.

grandadgolfer

Ok I've switched to BG on variable tariff and asked 3 times "when my switch completes on December 9th on variable tariff I can switch the next day to the Zero fixed October 2022 tariff" 

Three times I was told yes I can change either via my account or live chat.....so we will see what happens, I've also got screen shot/pdf copy/transcript

At the end of the day the variable tariff is the price cap so nothing to lose but hopefully get moved to the Zero fixed Oct 22 which is a no brainer......£105 cheaper / no exit / fixed till Oct 22

grandadgolfer

TonySimon said:

Hi.  That was my chat from BG about this popular tariff.  I tried last night and she said I could not move to it as was for military personnel only.  So it's true you need to try again.  Hope that helps someone.

I presume you were already a BG customer

QrizB

I know I've been a rather sceptical but good luck to you all, and please let us know if/when you manage to switch to the Zero tariff!

TonySimon

grandadgolfer said:

TonySimon said:

Hi.  That was my chat from BG about this popular tariff.  I tried last night and she said I could not move to it as was for military personnel only.  So it's true you need to try again.  Hope that helps someone.

I presume you were already a BG customer

Hi, yes just in the last few weeks.  This account moved from PfP when they closed.

brewerdave

I have a vision of a suited man sat in an office at BG labelled "Commercial Director" suddenly clutching his chest as he looks at all the extra customers BG have gained - on a money losing historic tariff !!

Spies

My parents are with BG and their fix ends next month, what are the unit rates on this tariff? 

TonySimon

Spies said:

My parents are with BG and their fix ends next month, what are the unit rates on this tariff? 

Hi.  For me it's 20p each unit.

Spies

What's the gas unit please? 

TonySimon

5.97p (I only moved the electricity)

https://www.britishgas.co.uk/GetAQuote/tariff-information