Claiming PIP via RelayUK

[Deleted User]

I have now been trying to contact DWP via RelayUK to start a PIP claim for 72 hours

Every time - it is "engaged" - there is a long wait - I have been waiting for up to 30 minutes

Anyone else managed to get through using RelayUK

I don't know whether to give up and do it via post ?

poppy12345

Deleted_User said:

there is a long wait - I have been waiting for up to 30 minutes

If it's anything like the other telephone lines then waiting can be anything up to an hour for someone to answer. You just have to try waiting longer.

Do you have someone that can ring on your behalf? I know this was advised on your other thread but i don't believe you answered.

[Deleted User]

poppy12345 said:

Deleted_User said:

there is a long wait - I have been waiting for up to 30 minutes

If it's anything like the other telephone lines then waiting can be anything up to an hour for someone to answer. You just have to try waiting longer.

Do you have someone that can ring on your behalf? I know this was advised on your other thread but i don't believe you answered.

My wife can speak but chooses not to

I just prefer to do these things myself - and surely - they should have adequate numbers of people to answer non-speaking calls ?

What time of day is best for calling via Relay ?

or should I write to them ?

kayleighali

As I understand (unless it has changed recently) you go into the regular queue and the adviser on the other end will pick up the call as normal, simply liaising with the Relay UK rep. This means that the calls are answered within the current wait time which, unfortunately, can sometimes be over an hour.

First thing in the morning tends to be quietest

baza52

just be patient. 30 mins is not a long time to be on hold.

[Deleted User]

kayleighali said:

As I understand (unless it has changed recently) you go into the regular queue and the adviser on the other end will pick up the call as normal, simply liaisingn with the Relay UK rep. This means that the calls are answered within the current wait time which, unfortunately, can sometimes be over an hour.

First thing in the morning tends to be quietest

OK I will try tomorrow at 8:30 and failing that I will have to write to them 

[Deleted User]

Will DWP accept a phone call from my local CAB (without my actual presence) as an application
If I give CAB my details 

poppy12345

Deleted_User said:

kayleighali said:

As I understand (unless it has changed recently) you go into the regular queue and the adviser on the other end will pick up the call as normal, simply liaisingn with the Relay UK rep. This means that the calls are answered within the current wait time which, unfortunately, can sometimes be over an hour.

First thing in the morning tends to be quietest

OK I will try tomorrow at 8:30 and failing that I will have to write to them 

They open at 9.

PIP enquiry line

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
Video relay service for British Sign Language (BSL) users - check you can use the service
Monday to Friday, 9am to 5pm

Find out about call charges

Deleted_User said:

Will DWP accept a phone call from my local CAB (without my actual presence) as an application
If I give CAB my details 

You said you prefered to do it yourself..

Spoonie_Turtle

I have waited for over an hour trying to get through to DWP in the past (it's absolutely exhausting for me which is why I avoid calling if I can).  More usually it's 30-45mins, anything less is almost miraculous.

[Deleted User]

I tried again from 09:00 until 09:45
No luck
I'm writing to them 

[Deleted User]

@poppy12345

They open at 9.

PIP enquiry line

Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
Video relay service for British Sign Language (BSL) users - check you can use the service
Monday to Friday, 9am to 5pm

Find out about call charges

Is it not 0800 917 2222 rather than 0800 121 4433 ?

According to https://www.gov.uk/pip/how-to-claim

0800 121 4433 is just for updates to previously made claims......