PCM and Gladstones

Coupon-mad

Do what I said here:

https://forums.moneysavingexpert.com/discussion/6302896/bw-legal-letter-of-claim-help-please

Reading other threads each day is better than asking questions on your own.

In your case I would be asking on what authority (and what planet) are they suggesting that the protocol 'expired' because it doesn't until a claim is actually filed.

Tell them to stop misleading consumers and sending letters with red font.  This use of scary red font is unprofessional enough but compounding that minor issue, telling people that the PAP has 'expired' and not offering any ADR goes against the PAP and you will draw this correspondence to the attention of the Judge.

Then list what you want to ask to 'narrow the issues' and tell them your defence stance (see linked thread).  Please write it in your own words.

keithtoon

Coupon-mad said:

Do what I said here:

https://forums.moneysavingexpert.com/discussion/6302896/bw-legal-letter-of-claim-help-please

Reading other threads each day is better than asking questions on your own.

In your case I would be asking on what authority (and what planet) are they suggesting that the protocol 'expired' because it doesn't until a claim is actually filed.

Tell them to stop misleading consumers and sending letters with red font.  This use of scary red font is unprofessional enough but compounding that minor issue, telling people that the PAP has 'expired' and not offering any ADR goes against the PAP and you will draw this correspondence to the attention of the Judge.

Then list what you want to ask to 'narrow the issues' and tell them your defence stance (see linked thread).  Please write it in your own words.

Thank you Coupon-mad,
Yes read the read and completed page 1 of the said thread. Still waiting for them to comeback to me.
Cheers
KG

[Deleted User]

@keithtoon , can I ask what email did you send emails to Gladstones on? I have the same set of letters from them and prepping for defense. Regards. C.

keithtoon

Deleted_User said:

@keithtoon , can I ask what email did you send emails to Gladstones on? I have the same set of letters from them and prepping for defense. Regards. C.

Hi Charlie,
I sent Email to the Appeal process on the PCM website. Go to pay fine and there is a link to appeal.
https://www.paymypcn-uk.co.uk/live-3sc-user/  
Hope this helps.
Regards   Kg

Not_A_Hope

On the bottom of our recent Letter Before Claim from Gladstones is an email address Enquiries@Gladstonessolicitors.co.uk

D_P_Dance

Read this

https://uk.trustpilot.com/review/www.gladstonessolicitors.co.uk

Have ypu complained to your MP?

keithtoon

Hi All,
UPDATE::
Emailed all of the forms you kindly requested me to do on the 18th Oct. Not had any replies to date.
Do we just sit tight?
TIA

Le_Kirk

What forms did you send and to whom?  If SAR, no response expected for up to one calendar month, if requesting hold put on case for 30 days, they often don't rely and just put it on hold.

keithtoon

Hi Le_Kirk, TIA.
I sent what Coupon Mad advised...
A SAR is free. Ask for (as a minimum):
- ALL photos taken
- all letters/emails sent and received, including any appeal correspondence earlier
- if the car park was Pay and Display, ALWAYS ask for a PDT machine record from that day, of payments made (VRNs can be partially redacted but insist on getting this; follow it up if they refuse).
- all data held, all evidence they will rely on, and a full copy of the PCN, NTK
- and a list of all PCNs outstanding against you and/or this VRN, and remind them that any claim must be for all PCNs, not several separate claims.

As well as the SAR to the parking firm's DPO, also write another email, if they are using Gladstones, DCLegal, BW Legal or other solicitor.
Your email tells the solicitor:
(a) I am seeking debt advice but I deny any debt and the case must be put 'on hold' for not less than 30 days under the PAP for debt claims 2017.
(b) I have sent your client a SAR
(c) also confirm your correct 'address for service' if you've moved and the PPC has two addresses. 

keithtoon

Hi all,
We have a update. Received this Email this morning from Gladstones...
Had no replies from PCM, the company who issued the Parking Ticket?
I was advised to ask for the following from PMC via Email but no reply from them. See below. TIA
""""A SAR is free. Ask for (as a minimum):
- ALL photos taken
- all letters/emails sent and received, including any appeal correspondence earlier
- if the car park was Pay and Display, ALWAYS ask for a PDT machine record from that day, of payments made (VRNs can be partially redacted but insist on getting this; follow it up if they refuse).
- all data held, all evidence they will rely on, and a full copy of the PCN, NTK
- and a list of all PCNs outstanding against you and/or this VRN, and remind them that any claim must be for all PCNs, not several separate claims"""