Symbio new supplier

Swipe

CRISPIANNE3 said:

emmajones1976 said:

Especially when Neon Reef are also about to go belly up, good luck.

I take it you have some inside knowledge then !

It's a given, I'm afraid. They've been stopped from taking new customers, so no more people to fund the ponzi scheme

Reed_Richards

CRISPIANNE3 said:

I left on the 11 October and transferred to Neon Reef. Symbio owe me about £35.00. Hopefully it will be refunded but not raising my hopes. 

Whatever happens to Neon Reef, you will have benefited from a month of paying their rates so even if they go under shortly maybe it will still have been worth the hassle.

emmajones1976

Reed_Richards said:

CRISPIANNE3 said:

I left on the 11 October and transferred to Neon Reef. Symbio owe me about £35.00. Hopefully it will be refunded but not raising my hopes. 

Whatever happens to Neon Reef, you will have benefited from a month of paying their rates so even if they go under shortly maybe it will still have been worth the hassle.

I dunno, someone somewhere has to work out the bills, credits etc....covering 3 different providers (not including the one NR customers will get moved to) in a period likely not to even be 2 months.  That will be fun.

CRISPIANNE3

Reed_Richards said:

CRISPIANNE3 said:

I left on the 11 October and transferred to Neon Reef. Symbio owe me about £35.00. Hopefully it will be refunded but not raising my hopes. 

Whatever happens to Neon Reef, you will have benefited from a month of paying their rates so even if they go under shortly maybe it will still have been worth the hassle.

And this is the way I see it.

Mikebella

emmajones1976 said:

Crikey, give them chance first!

Not sure these f'ing energy companies deserve a chance. All I've seen over the years is consistent incompetent from multiple firms. Tbh I'm not surprised ones like Symbio have gone bust, if how their customer service representatives conduct themselves is anything to go by.

tghe-retford

E.ON Next sent me an email to set-up my online account, submit a reading (finally, I can submit one without an error) and set-up a Direct Debit. Keep an eye on your email account you registered with Symbio.

spot1034

Yes I just got one too.

payless

Yep, set  up a new DD, went into account swapped to the lower rate that comes with paying by DD ( not sure that would be done automatically or not).  They then also actually offered me a reasonable fixed rate.  ( 18m  at about 15% above cap .. no exit penalty,   would be higher percentage if lower use ).   Tempted , but decided I was committing to the higher price over winter, and things might be better come next October cap review…

payless

I can see Eon est read for 3/10…. Not as high as I would have liked but very  slightly in my favour.  ( my fault for sending in reading in Sept to Symbio) 

Reed_Richards

No word from Eon here since a holding email on 26th October.

Edit:  Got an email from Eon about 1 second after I posted this comment.