Octopus Energy takes on Avro customers

MWT

youravinalarrrf said:

Found this posted on another thread

mikejtforum said:

I had a response today from Octopus to my enquiries, their advice in respect of DD…

 “ …In the meantime, we would advise setting up a new direct debit instruction with Octopus and cancelling your instruction with Avro to ensure that this does not continue as we have found that there is going to be quite a delay with receiving payments from Avro.”

If Octopus advisors are now giving this advice I think it's time this was reflected this in their updates and defined what their understanding of "quite a delay with receiving payments from Avro" really means with a timescale.

This element is out of their control so they cannot put a timescale on it, no matter how much they would wish to do so...

societys_child

I've eventually set a password for my new octopus account and logged in. As others have said, there's still no previous readings or payments showing yet. Submitted meter readings to new account.
Not set up a new D/D as the existing avro D/D is being debited monthly and as originally advised, I didn't cancel it.

Had to email octopus, as my electric meter reading is the same as it was on 17th October.
The red light flashes relative to the power being used.

Looks like I need a new meter. (either that, or octopus electricity isn't strong enough to turn the dials - lol)

Couple of days since I sent the email, had an acknowledgment, but no reply.

oliverbrown

I have now finally received the final bill from my previous supplier, albeit using estimated readings and not the ones I supplied Octopus. 

it may be that I now have to have an Avro bill generated with 0 unit usage in order to satisfy the migration process to Octopus. 

MWT

oliverbrown said:

I have now finally received the final bill from my previous supplier, albeit using estimated readings and not the ones I supplied Octopus. 

it may be that I now have to have an Avro bill generated with 0 unit usage in order to satisfy the migration process to Octopus. 

The meter readings used are subject to adjustment by the industry process so it is common to see a different reading used on the final bill.

All that really matters though is that the same reading is used on the opening bill at the new supplier.

oliverbrown

Yes that is what I will be checking, whenever or whoever generates my next bill. 

Fletch7

What I don't get is why we're having to wait on a bunch of faceless administrators over at Avro. If this was a regular switch, I would've given my meter readings to Octopus, the mysterious "industry process" would take a look then pass them to Avro and my Octopus account would be up and running regardless of how long Avro took to produce my final bill.

Further to that, I have smart meters. The mysterious "industry process" should be able to see my reading to the closest half hour to when Avro went out of business, in an ideal world I wouldn't have to give any meter readings to anyone. I appreciate I'm being incredibly naive here, but why is this such a drawn out process?

I've done the sums and I'm in the fortunate position of only being £8 in credit with Avro so not a life changing amount of money I'm owed back. That took me 10 minutes to work out with an excel spreadsheet. But 8 weeks later the faceless bureaucrats have been unable/unwilling to do that same sum and give me my money back. There is no way I can contact them to see what is going on, I cannot complain that they are holding onto my money. This whole process stinks to high heaven and there is nothing I can do but wait and vent on here.

Consumerist

Unfortunately, 580,000 switches all at once does take time. We are all becoming a little frustrated with the delay but we are all having to just suck it up.

meinnit

Fletch7 said:

What I don't get is why we're having to wait on a bunch of faceless administrators over at Avro. If this was a regular switch, I would've given my meter readings to Octopus, the mysterious "industry process" would take a look then pass them to Avro and my Octopus account would be up and running regardless of how long Avro took to produce my final bill.

Further to that, I have smart meters. The mysterious "industry process" should be able to see my reading to the closest half hour to when Avro went out of business, in an ideal world I wouldn't have to give any meter readings to anyone. I appreciate I'm being incredibly naive here, but why is this such a drawn out process?

I've done the sums and I'm in the fortunate position of only being £8 in credit with Avro so not a life changing amount of money I'm owed back. That took me 10 minutes to work out with an excel spreadsheet. But 8 weeks later the faceless bureaucrats have been unable/unwilling to do that same sum and give me my money back. There is no way I can contact them to see what is going on, I cannot complain that they are holding onto my money. This whole process stinks to high heaven and there is nothing I can do but wait and vent on here.

Or just relax and wait?

Consumerist

meinnit said:

Or just relax and wait?

Good advice.

2010

I have an Econ 7 meter but Octopus has agreed to charge me the single rate for my electricity instead of the two rate E7.

They have also offered me a smart meter.
Will I be able to get a single rate electricity smart meter and will it be SMETS 2.
Is the type I want agreed in advance with the supplier as I understand a contracted firm does the switching of the meters.