Utility Point to Cease Trading

tronator

https://www.ofgem.gov.uk/publications/utility-point-customers-your-questions-new-supplier-edf

Should I cancel my direct debit?

You don’t need to cancel your direct debit, but can if you wish to. EDF will be in touch with you about whether your existing direct debit will remain in place, or whether they will set up a new direct debit.

I’ve already cancelled my direct debit. Should I do anything?

You don't need to worry if you’ve already cancelled your direct debit. EDF will be in touch with you to set up a new customer account and direct debit. They will also be able to tell you what will happen with any credit balance you may have with Utility Point.

t0rt0ise

I've just emailed Ofgem suggesting that they change their advice as EDF are saying we will pay more for cancelling the DD and my other supplier, pfp have fined me £12. Others might want to email Ofgem too.

consumeraffairs@ofgem.gov.uk

Doc_N

Had a pleasant chat this morning with a delightful EDF guy in India who tried to explain why it is that although EDF clearly know what tariff I’m now on with them, I’m not entitled to that information until they get round to providing it, which could be weeks away.

Something very wrong with a situation in which customers are using energy without the slightest idea what it’s costing.

tuggy12

I am with UP but have heard nothing after the UP email advising they were to cease trading on 14/09/21.

Where and how is the latest info on the new supplier coming from? UP, EDF or OFGEM

gt94sss2

https://www.edfenergy.com/content/welcoming-utility-point-customers

Doc_N

If the EDF deemed tariff from 1 October is a guide, some of us are looking at increases of 50% or more:

https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

Yorkshire_Pud

Doc_N said:

If the EDF deemed tariff from 1 October is a guide, some of us are looking at increases of 50% or more:

https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

Under the Notes of that link it says solr rates are different and will have been advised when contacting customers or online on their website. Now that could mean a different deemed tariff OR that edf/ofgem have chosen the Deemed tariff as the one selected for us UP folks?! Deemed tariff is their standard variable rate in the linked table.

J_B

Doc_N said:

So, we know we're now with EDF, ................

Do we?

Although it may be common knowledge.I've certainly had no 'official' notification.

Doc_N

J_B said:

Doc_N said:

So, we know we're now with EDF, ................

Do we?

Although it may be common knowledge.I've certainly had no 'official' notification.

I doubt anyone has. It's official though and on the websites.

J_B

Doc_N said:

J_B said:

Doc_N said:

So, we know we're now with EDF, ................

Do we?

Although it may be common knowledge.I've certainly had no 'official' notification.

I doubt anyone has. It's official though and on the websites.

Any particular websites?

Nothing on UP.