New Lloyds Switch offer 2021

Chrisv

gizz_10 said:

That is bizarre. I have tried 2 different browsers - chrome and edge and on both i do not have that link about what to do if you don't have a debit card - and if i try and submit without entering anything in the debit card field it just turns the fields red.

Yes, strange... I'm on laptop, chrome browser.

Ed-1

soulsaver said:

Ed-1 said:

soulsaver said:

Ed-1 said:

soulsaver said:

Ed-1 said:

soulsaver said:

Do you mean you tried to open a new Club Lloyds and switch into that? Why did you need a branch visit?

Yes. It declined a Club application on line ('Your profile doesn't etc.' ) so next day I tried your suggestion & phoned. The only good news is it went through to the opening team quickly.

After 40 minutes answering the application questions and listening to T&Cs  - waiting, waiting... then girly said hold on, got a query - waiting, waiting ..then 'sorry you need to visit branch with ID'.

When pushed on the 'This ac will open with a special visit to branch in pandemic for an at risk individual?', she assured me it would.

But when asked for the application reference to quote at branch she waffled about not needing it. Nor an appointment.

That 'no reference needed' doesn't fit with my past experience, so I decided not to waste more time on it at least for now, and am considering a complaint instead.

It sounds like the application was approved but they wanted you to visit a branch to 'fulfil' the application (that's the final stage where the account gets opened).

I've applied by phone before and then gone in to branch for another appointment to open something else a few hours after the phone call and the branch staff could see my earlier phone application 'awaiting fulfilment' (i.e. the account was waiting to be opened). So they printed off a sheet to sign and fulfilled that application before they could do the next one.

The branch staff should be able to see your phone application awaiting fulfilment. It'd be safer to book an appointment, mind, to do it. But it's very straight forward.

It's different to having to provide an application reference number to verify your ID for an online application. That's a separate process.

I've phoned the local (not very) branch to make an appointment to complete the application and switch.

A very helpful lady immediately asked for the reference!
Told her I wasn't given one even though I'd asked. She spent several minutes checking and said there is no record of my application for a Club ac.

I asked if it could be done there & then, she said they could do the switch but no one at the branch can open the account (today?) but she offered a telephone appointment form another branch. She confirmed it would be another 45- 60 minute conversation.

Arrrrgh  

How did you phone the branch?

Have you tried calling the general customer services line and (if necessary) being put through to the account opening team to ask what's going on?

I have a number for the branch. 
I've lost interest in it, too much like being m*ssed about. I suspect there's more ££ to be gained by the complaint.

Did the branch look at your personal banking profile to find the application? They don't need a reference number. It's just there waiting to be progressed.

Let me know if you complain how it goes.

gizz_10

Chrisv said:

gizz_10 said:

That is bizarre. I have tried 2 different browsers - chrome and edge and on both i do not have that link about what to do if you don't have a debit card - and if i try and submit without entering anything in the debit card field it just turns the fields red.

Yes, strange... I'm on laptop, chrome browser.

I've ordered a new card on my donor acct, should hopefully sort it.

soulsaver

Ed-1 said:

soulsaver said:

Ed-1 said:

soulsaver said:

Ed-1 said:

soulsaver said:

Ed-1 said:

soulsaver said:

Do you mean you tried to open a new Club Lloyds and switch into that? Why did you need a branch visit?

Yes. It declined a Club application on line ('Your profile doesn't etc.' ) so next day I tried your suggestion & phoned. The only good news is it went through to the opening team quickly.

After 40 minutes answering the application questions and listening to T&Cs  - waiting, waiting... then girly said hold on, got a query - waiting, waiting ..then 'sorry you need to visit branch with ID'.

When pushed on the 'This ac will open with a special visit to branch in pandemic for an at risk individual?', she assured me it would.

But when asked for the application reference to quote at branch she waffled about not needing it. Nor an appointment.

That 'no reference needed' doesn't fit with my past experience, so I decided not to waste more time on it at least for now, and am considering a complaint instead.

It sounds like the application was approved but they wanted you to visit a branch to 'fulfil' the application (that's the final stage where the account gets opened).

I've applied by phone before and then gone in to branch for another appointment to open something else a few hours after the phone call and the branch staff could see my earlier phone application 'awaiting fulfilment' (i.e. the account was waiting to be opened). So they printed off a sheet to sign and fulfilled that application before they could do the next one.

The branch staff should be able to see your phone application awaiting fulfilment. It'd be safer to book an appointment, mind, to do it. But it's very straight forward.

It's different to having to provide an application reference number to verify your ID for an online application. That's a separate process.

I've phoned the local (not very) branch to make an appointment to complete the application and switch.

A very helpful lady immediately asked for the reference!
Told her I wasn't given one even though I'd asked. She spent several minutes checking and said there is no record of my application for a Club ac.

I asked if it could be done there & then, she said they could do the switch but no one at the branch can open the account (today?) but she offered a telephone appointment form another branch. She confirmed it would be another 45- 60 minute conversation.

Arrrrgh  

How did you phone the branch?

Have you tried calling the general customer services line and (if necessary) being put through to the account opening team to ask what's going on?

I have a number for the branch. 
I've lost interest in it, too much like being m*ssed about. I suspect there's more ££ to be gained by the complaint.

Did the branch look at your personal banking profile to find the application? They don't need a reference number. It's just there waiting to be progressed.

Let me know if you complain how it goes.

Yes they tried all methods (as you would expect) and looked at the profile and couldn't find the application.

It's obvious they don't absolutely have to have a reference number .. but they DO generate one for a reason.

And they asked for it, proving that I was being fobbed by the opening team CS.

In deed she couldn't explain why as an existing customer I'd need to bring ID in either, as they had ID on file.

I reckon the opening team girly inadvertently, intentionally or glitched, cancelled the application and wasn't for admitting.

Ed-1

soulsaver said:

Ed-1 said:

soulsaver said:

Ed-1 said:

soulsaver said:

Ed-1 said:

soulsaver said:

Ed-1 said:

soulsaver said:

Do you mean you tried to open a new Club Lloyds and switch into that? Why did you need a branch visit?

Yes. It declined a Club application on line ('Your profile doesn't etc.' ) so next day I tried your suggestion & phoned. The only good news is it went through to the opening team quickly.

After 40 minutes answering the application questions and listening to T&Cs  - waiting, waiting... then girly said hold on, got a query - waiting, waiting ..then 'sorry you need to visit branch with ID'.

When pushed on the 'This ac will open with a special visit to branch in pandemic for an at risk individual?', she assured me it would.

But when asked for the application reference to quote at branch she waffled about not needing it. Nor an appointment.

That 'no reference needed' doesn't fit with my past experience, so I decided not to waste more time on it at least for now, and am considering a complaint instead.

It sounds like the application was approved but they wanted you to visit a branch to 'fulfil' the application (that's the final stage where the account gets opened).

I've applied by phone before and then gone in to branch for another appointment to open something else a few hours after the phone call and the branch staff could see my earlier phone application 'awaiting fulfilment' (i.e. the account was waiting to be opened). So they printed off a sheet to sign and fulfilled that application before they could do the next one.

The branch staff should be able to see your phone application awaiting fulfilment. It'd be safer to book an appointment, mind, to do it. But it's very straight forward.

It's different to having to provide an application reference number to verify your ID for an online application. That's a separate process.

I've phoned the local (not very) branch to make an appointment to complete the application and switch.

A very helpful lady immediately asked for the reference!
Told her I wasn't given one even though I'd asked. She spent several minutes checking and said there is no record of my application for a Club ac.

I asked if it could be done there & then, she said they could do the switch but no one at the branch can open the account (today?) but she offered a telephone appointment form another branch. She confirmed it would be another 45- 60 minute conversation.

Arrrrgh  

How did you phone the branch?

Have you tried calling the general customer services line and (if necessary) being put through to the account opening team to ask what's going on?

I have a number for the branch. 
I've lost interest in it, too much like being m*ssed about. I suspect there's more ££ to be gained by the complaint.

Did the branch look at your personal banking profile to find the application? They don't need a reference number. It's just there waiting to be progressed.

Let me know if you complain how it goes.

Yes they tried all methods (as you would expect) and looked at the profile and couldn't find the application.

It's obvious they don't absolutely have to have a reference number .. but they DO generate one for a reason.

And they asked for it, proving that I was being fobbed by the opening team CS.

In deed she couldn't explain why as an existing customer I'd need to bring ID in either, as they had ID on file.

I reckon the opening team girly inadvertently, intentionally or glitched, cancelled the application and wasn't for admitting.

I wonder if a letter's on its way to you saying "when assessing an application we take into account many different criteria and on this occasion you failed to meet our requirements." So the applications team may have declined the application (in the same way that they'd block/close the account had it been opened)?

Just speculation but they've obviously put some sort of block on online applications for current accounts for it to keep declining.

soulsaver

Ed-1 said:

I wonder if a letter's on its way to you saying "when assessing an application we take into account many different criteria and on this occassion you failed to meet our requirements." So the applications team may have declined the application (in the same way that they'd block/close the account had it been opened)?

That's the words I got in response to an on line application. 

This doesn't seemed linked to my previous TBF: I did get to upgrade to Club, and I did get the Club saver.. that had been blocked time before last.

etc typo

Ed-1

soulsaver said:

Ed-1 said:

I wonder if a letter's on its way to you saying "when assessing an application we take into account many different criteria and on this occassion you failed to meet our requirements." So the applications team may have declined the application (in the same way that they'd block/close the account had it been opened)?

That's the words I got in response to an on line application. 

This doesn't seemed linked to my previous TBF: I did get to upgrade to Club, and I did get the Club saver.. that had been blocked time before last.

etc typo

Did you apply for the Club Saver at the same time as the current account before though? Savings accounts aren't credited (or even fraud) checked for existing customers applying through online banking. So it only gets 'declined if you apply for it on the same day as you make a credit application (e.g. apply for a current account).

soulsaver

Ed-1 said:

soulsaver said:

Ed-1 said:

I wonder if a letter's on its way to you saying "when assessing an application we take into account many different criteria and on this occassion you failed to meet our requirements." So the applications team may have declined the application (in the same way that they'd block/close the account had it been opened)?

That's the words I got in response to an on line application. 

This doesn't seemed linked to my previous TBF: I did get to upgrade to Club, and I did get the Club saver.. that had been blocked time before last.

etc typo

Did you apply for the Club Saver at the same time as the current account before though? Savings accounts aren't credited (or even fraud) checked for existing customers applying through online banking. So it only gets 'declined if you apply for it on the same day as you make a credit application (e.g. apply for a current account).

No. I've had the Club ca since intro.

Ed-1

soulsaver said:

Ed-1 said:

soulsaver said:

Ed-1 said:

I wonder if a letter's on its way to you saying "when assessing an application we take into account many different criteria and on this occassion you failed to meet our requirements." So the applications team may have declined the application (in the same way that they'd block/close the account had it been opened)?

That's the words I got in response to an on line application. 

This doesn't seemed linked to my previous TBF: I did get to upgrade to Club, and I did get the Club saver.. that had been blocked time before last.

etc typo

Did you apply for the Club Saver at the same time as the current account before though? Savings accounts aren't credited (or even fraud) checked for existing customers applying through online banking. So it only gets 'declined if you apply for it on the same day as you make a credit application (e.g. apply for a current account).

No. I've had the Club ca since intro.

First time I've ever heard of them closing a savings account for an existing customer after the account has been opened. Unless it rejected it online.

molerat

pistonbroke1 said:

Anybody got a direct tel. number for the Lloyds switching team please?

Thanks

0345 6025293

No option to select Lloyds though, just BOS or Halifax, so select whichever and they will deal with your query.