Chase UK discussion

[Deleted User]

BigBlueSky said:

Same issue here, problems with the ID then message that they are unable to offer an account 😢

That's a bit rubbish. I wonder if you could try again in six months?

Sensory

The selfie process was annoying. There is no button to press to actually trigger the capture; you have to align your face until the dotted outline turns into a solid green line, and then it tells you to smile so it 'triggers' the capture. It's not just smiling either... all sorts of movement changes to the face can result in the picture being taken, which can lead to some embarrassing redos.

Lightning360

Sensory said:

The selfie process was annoying. There is no button to press to actually trigger the capture; you have to align your face until the dotted outline turns into a solid green line, and then it tells you to smile so it 'triggers' the capture. It's not just smiling either... all sorts of movement changes to the face can result in the picture being taken, which can lead to some embarrassing redos.

That sounds very similar to the process for Lloyds. I would much prefer it if we were able to take the picture ourselves, but it isn't that bad.

Zanderman

Daliah said:

Deleted_User said:

I understand it's annoying but you should have removed your glasses when taking the selfie. This is fairly obvious I am afraid. 

If they want you to take off your glasses for the selfie, they should say so. They don't. And glasses don't appear to be the issue.

It took me about 5 attempts, too, to get through the ID check, and I also had "we need to do some further checks, this is usually within the hour". My account was approved within 10 minutes though. I had used my passport (no glasses) and wore glasses for the selfie. 

I always take my glasses off when doing ID verification comparison with passport or driving licence.  It's a no brainer to me as neither passport nor driving licence pictures have glasses on. 

That's for the simple reason - a point made by the passport and driving licence authorities - that glasses make id more tricky.  So, if I'm asked to match my selfie to my photo id I take my glasses off. Because glasses are, surely, quite likely to be an issue.

I totally agree that if the banks want easy id checks they would be wise to actively suggest people take their glasses off - it wouldn't be difficult for them to do.  But equally its not rocket science to do it without prompting.

It does mean I can't read the instructions on the screen though...

Daliah

Zanderman said:

It does mean I can't read the instructions on the screen though...

Exactly, that's why I leave mine on. I didn't have any issues with previous selfies for Id checks, though very few companies have asked for it. 

Anyway, I got accepted by Chase, so the glasses don't appear the reason for rejections. In my case the initial difficulties were more likely that I just do not look anything like the 7 year old photo in my passport any more.

superM

Deleted_User said:

BigBlueSky said:

Same issue here, problems with the ID then message that they are unable to offer an account 😢

That's a bit rubbish. I wonder if you could try again in six months?

I wonder why Chase has rejected the apolication.  Is there anything else in the email?

I am still waiting f9r my code to come through so I can apply. 

funkycredit

[Deleted User] said:

funkycredit said:

[Deleted User] said:

No code for me signed up yesterday morning 

I signed up Tuesday morning for the wait list so currently on day 2. Maybe code will come tomorrow? 

I signed up about 8:30am on Tuesday. Must be soon. Tomorrow I should think or Monday latest.

Same but still no message / email code. Oh well. The wait continues...

adamp87

Still no code for me. Keep reading about people getting codes instantly.

But they’ve now started sending me marketing emails, but on the flip side at least the emails are written aware I don’t have a code yet

funkycredit

adamp87 said:

Still no code for me. Keep reading about people getting codes instantly.

But they’ve now started sending me marketing emails, but on the flip side at least the emails are written aware I don’t have a code yet

I also just received a marketing email saying I'll soon get 1% when my code comes. Hurry up lol

Daliah

I’m on a roll now. 69p ‘earned’ already. What will I spend it on? 🤣

It takes a couple of days from making a purchase but then you have access to the cashback straight away. Nice feature, way faster than other cashback schemes.

I haven’t tried yet whether you can combine with other cashback schemes (Topcashback etc) - has anyone else?