Chase UK discussion

soulsaver

Marchitiello said:

Olinda99 said:

You need the physical card (all debit cards - not just Chase) for a refund to be processed

Refunds do not appear immediately - usually 2-3 days.

Apple Pay refund works too with Chase, this is how I did it.

Yep I've had Chase refunds to my phone.

miller

I wouldn't be surprised if the pay at pump situation is resolved at Sainsbury's at least. Previously a £1.00 pending reward would appear (from the £100 authorisation) and drop off later. Now only the amount relative to the amount fuelled is shown. In theory a balance of less than £100 should mean you can still use pay at pump.

miller

Has anyone received cashback for using their Chase card at the dentist? The list of exclusions mentions Nursing and Personal Care (I suppose it could tenuously argued the dentist falls under the last bit of that).

Daliah

miller said:

Has anyone received cashback for using their Chase card at the dentist? The list of exclusions mentions Nursing and Personal Care (I suppose it could tenuously argued the dentist falls under the last bit of that).

I get it for a BUPA dentist

k_man

I received cashback for NHS dentist.

trickydicky14

miller said:

Has anyone received cashback for using their Chase card at the dentist? The list of exclusions mentions Nursing and Personal Care (I suppose it could tenuously argued the dentist falls under the last bit of that).

I used my Chase card to pay my NHS dentist and that was ok.

miller

Great, hopefully I'll just be paying the checkup fee (NHS dentist) when I go next week

miller

I've just transferred £25k out (not for the dentist hopefully!!) - it went pending in the transaction detail for about a minute then went through. I was all prepared to have to call them up as well so fortunately didn't have to bother.

Holmesley

I have upcoming school fees to pay. I note that Chase don't give cash back on "college fees' but I'd be interested if anybody has experience of whether UK school fees are excluded or otherwise.

inspectorperez

Prompted to have a look at this thread today after a failed payment of just over £50 to my own main bank account out of a balance of £40K+.

After checking the bank's incident history I see there are over 17 reported incidents of operational failures or reduced service levels (nearly all unplanned) in July and already 3 in August.

I'm coming round to the conclusion that the service is not entirely reliable and flakey at best. I would have serious doubts if I needed to complete a property acquisition or other major purchase if I were to rely on this bank service for fear of downtime on a completion day for example. Will probably wind down my balances and move on as the initial attraction of Rewards/1.5% interest etc is rapidly disappearing. Or am I being impatient whilst they strive to improve their service? Jury is out for the time being I think so far as I am concerned.

Just for completeness, the above payment has now been processed at third attempt (allowing 30+ minutes after seeing the "try again later" message).