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Chase UK discussion

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  • Bigwheels1111
    Bigwheels1111 Posts: 3,037 Forumite
    1,000 Posts Third Anniversary Name Dropper
    I have  accounts with 5 different banks, All with a minimum of £1000 in each.
    Glad I did a few years back when TSB went wrong after their update.
    I was using it as main account at the time and could not access money, wages or pay bills.
    Got £600 plus in compensation so not to bad a deal after all.
    I think everyone should have at least 2 accounts just in case.
    For 25 year my preference has been First Direct can’t fault them, other hate them.
  • trickydicky14
    trickydicky14 Posts: 1,246 Forumite
    Part of the Furniture 1,000 Posts Name Dropper

    Just made my fourth transfer out of Chase in a week, and yes, you’ve got it, all four blocked for security and all four to the same bank account in my name. Tedious or what, I’m just glad I don’t need the money for an emergence.


    I choose the rooms that I live in with care,
    The windows are small and the walls almost bare,
    There's only one bed and there's only one prayer;
    I listen all night for your step on the stair.
  • k_man
    k_man Posts: 1,636 Forumite
    1,000 Posts Second Anniversary Name Dropper
    I have joined the outgoing transfer is Pending club (24+ hours)

    Which gives me the answer to
    why are you transferring the money out?
  • Desperadoo
    Desperadoo Posts: 98 Forumite
    Fourth Anniversary 10 Posts Name Dropper Combo Breaker
    Well I jumped ship and back to Starling...yes I won't get Interest on round ups...and won't get the 1.5% on saving but honestly don't have thousands and thousands in savings so would rather known if I need my money I can get it immediately.

    I had to contact Chase once and the fact it took 24 hours to answer my message...which I sent after a 1 hour wait trying to get through on phone.


    June grocery challenge £164 /£460...
    week 1  £87/£115 
    Week 2 £77/£115



    My Debt Free Diary >>>>>https://forums.moneysavingexpert.com/discussion/6360269/desperate-to-sort-my-life-for-last-time
  • northwalesd
    northwalesd Posts: 1,316 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 10 June 2022 at 11:03AM
    I transferred another four figure sum out of my Chase savings account this morning, again no issue. Just to give the other side of the coin.
  • Daliah
    Daliah Posts: 3,792 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
  • eastcorkram
    eastcorkram Posts: 909 Forumite
    Part of the Furniture 500 Posts Name Dropper
    I'm wondering if all this is down to too many customers too soon, or it's just how it's always going to be. 
  • masonic
    masonic Posts: 27,187 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I'm wondering if all this is down to too many customers too soon, or it's just how it's always going to be. 
    We had a good run of over 6 months where there weren't any such issues, including a period after the 1.5% saver was launched, so they are capable of operating a good service when systems are scaled to demand.
  • Daliah
    Daliah Posts: 3,792 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    The issues with held up payments only started within the last fortnight. This makes me think that they implemented new fraud check procedures which need a lot of refining and/or a lot more human resources. The extraordinary 3-5 weeks it takes to open a new account must be down to their referral scheme, which saw an explosion in the number of people who were joining for a quick £20, and hoping to pocket £400. This should resolve itself, as they have now ended the scheme. Unless they up their interest rates, there will also be no longer be much incentive for savers to join them.
  • Been reading the comments avidly but must admit I have had no issues whatsoever - transferring in and out and everyday spending has been pretty seamless.  The app is improving - considering moving main account when they get current account switching up and running.
    Outstanding mortgage Dec 2016 £214,500
    Current mortgage outstanding May 2017 £211,244 June 2017 £210,446
    Offset savings June 2017 £57,354 Balance outstanding May 2017 £154,490 June 2017 £153,091
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