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Chase UK discussion

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  • k_man
    k_man Posts: 1,636 Forumite
    1,000 Posts Second Anniversary Name Dropper
    edited 23 May 2022 at 9:15PM
    Because the sub thread (that stated it was not worth it) that you replied to, was started with this comment:

    https://forums.moneysavingexpert.com/discussion/comment/79215186/#Comment_79215186

    Spring to mind what about buying1-5p item just to get round up 95-99p for each purchase ??
    You could easily do that in quiet supermarket by paying each single item you buy with debit card rather than paying the whole shopping in one go. Also there are reasonable number of similar items on eBay you could get for this purpose.


    As such, the sub-discussion was not about the merits of round-ups in general, but those based/created by making many extra purchases.
  • masonic
    masonic Posts: 27,175 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 24 May 2022 at 7:24AM
    masonic said:
    masonic said:
    Chase owe it to customers to be up front about what they need in order to use the app.
    They OWE it to customers?

    No, they do not.
    Just because you think they do, doesn't mean they actually do.
    Yes, they owe it to customers to be clear, fair and not misleading in their communications about how their services can be accessed. That's a regulatory obligation.
    If you think they're breaking some sort of regulations, then report them.
    They aren't mis-leading, they're pretty clear and fair.
    They have incorrectly stated to both potential customers and customers that their app will work on specific devices when this was untrue. It was quite clear from their initial communications that they were caught out by sharp industry practices by mobile phone manufacturers, but when they learned that 'nerfed' versions of certain phone models were being released at a low price point using a 32-bit OS and the hardware running in compatibility mode, all they did was pull their list of supported devices. They did not update their requirements to correctly reflect that a 64-bit OS is a requirement.
    The FCA is not consumer facing. One should not try to report organisations that have shortcomings in their obligations in the first instance. One should use the company's complaints process and give the company the opportunity to put things right. The FCA is outcomes focused, Providing such problems are ultimately put right, they'll see no need to lift a finger. Even in the most serious incidents, where consumers are being actively defrauded, they are painfully slow to respond to matters brought to their attention (measured in years in some instances).
    However, the point I was originally making was merely that Chase are now aware of additional compatibility requirements that would be helpful to potential and existing customers, so should not be keeping this information to themselves. I hadn't anticipated this being such a controversial view!
    I guess any regulations won't apply to you as you're nobody.
    Well that would be a wrong guess. The FCA Principles for Customers is clear on this.
    "Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale."
    "Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances."
    Chase UK acknowledge this, and have reportedly paid compensation to at least two consumers who they had misinformed 'before the point of sale'.
    You only think like this because you're not able to use their banking services.  It's not as dressed up as people make out.  Marginily better than some other banks at best.
    Plus, there is absolutely no regulation saying any bank has to accept everyone as a customer.
    Who says I'm not able to use their banking services? I've been a happy customer for over 6 months. You are correct that a bank does not have to have everyone as a customer, but their published eligibility criteria, where provided, should be accurate.
  • masonic
    masonic Posts: 27,175 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 24 May 2022 at 7:26AM
    phillw said:
    anotheruser said:
    They OWE it to customers?

    No, they do not.
    Just because you think they do, doesn't mean they actually do.
    How can you be a customer, if you can't sign up on the app anyway?
    To answer your specific question, the app can be installed on some incompatible devices and works its way through the sign-up process, but then requires the OS to be upgraded before it will launch online banking services. It is also possible to sign up on a compatible device, and then receive a handset 'upgrade' to a device that is incompatible. However, the issue here is that 'customer' and 'consumer' have been conflated, just as the FCA often does, such as in its Principles for fair treatment of customers, which therein refers only to consumers in its expected outcomes. Happy to hold my hands up to being guilty of this, although I think my intended meaning was clear.
    There's underlying issue here that mobile companies are fobbing customers off with handset upgrades that are unnecessarily restricting them and you yourself have commented you would not buy. That isn't on Chase, and I have sympathy for them that this issue has blown up in their face, but they have an opportunity to clarify their own requirements in order to account for these substandard devices, which they have so far declined to do. I don't know why not, perhaps they think '64-bit' is too techy for most consumers, but I'd suggest many would understand, and still more could educate themselves with a bit of googling, thus avoiding such devices.
    Personally, I'm grateful for this debacle as I had no idea such devices were on sale in 2022. I've been lucky in that all the devices I have bought since 2017 have been loaded with a 64-bit OS, and I have exclusively shopped in the £100-£150 price bracket. I'll be taking the greatest of care when it comes to next replacing my device with a new one.
  • sebtomato said:
    Basically, any large purchases are excluded from cashback: 

    Investments
    Council tax
    University fees
    Car purchase and maintenance 
    Etc.

    So it's about grocery shopping, purchases on Amazon, purchases from shops, gym memberships etc.
    Not at all. I have a round the world trip costing over £20,000. That gets me 1% back. I also book holidays for my golf society and again, 1% back. Its going to make me a pretty penny in the year.

    Note: Also getting it on the minor purchases, all adds up.
  • Where do you get the referral codes from? I can’t seem to find a thread with them on?
  • Where do you get the referral codes from? I can’t seem to find a thread with them on?
    As posted back on page 95:
    MSE_James said:
    Hi everyone 

    A quick reminder that exchanging referral codes on the forum is not permitted, whether publicly on a thread or by private message.

    If you see a post that you think might break our rules, please use the 'report' button to bring it to our attention. 

    Many thanks! 

    MSE James
  • uk1
    uk1 Posts: 1,862 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Is the cashback paid on ALL transactions in the current account including direct debits that use the virtual debit card number or is it only transactions that have physically been made using the actual debit card?
  • There is NO cashback on Direct Debits. They use sort code and account number, not debit card number, after all.

    Cashback is paid on qualifying transactions using either the debit card directly, or via Curve, Google Pay, or Apple Pay.

    Check the list of exempt categories though, such as car dealerships, financial authorities, insurance.
  • uk1
    uk1 Posts: 1,862 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 26 May 2022 at 6:56PM
    Thanks.  

    My question wasn’t about exclusions. What I meant are those web sites where they request your debit card number for all future purchases.

    In my mind they are direct debits but using the card number rather than the account number and bank sort code.

    I meant relationships such as online groceries, broadband, streaming TV, airlines etc.
  • uk1 said:
    .. What I meant are those web sites where they request your debit card number for all future purchases...

    I meant relationships such as online groceries, broadband, streaming TV, airlines etc.
    You mean Subscriptions!

    Any transaction involving your debit card number will receive cashback, as long as not an exempt category, such as insurance.

    Online shopping 
    is fine, as has been, for me, Amazon, Disney Plus, Netflix.
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