Jet2 Cancellation 5 August 2021 at 12:55PM edited 5 August 2021 at 7:38PM in Coronavirus travel help & info 5 replies 432 views

iamben89

Hi All,

I have a holiday booked with Jet2 for 02nd October 2021 to Cyprus, however, due to the lack of uncertainty with COVID-19 restrictions, we have decided that we no longer wish to travel and want to cancel our holiday.

Currently at this time we have only paid the deposit for our holiday as we deferred the remaining balance until later this month (something Jet2 are now letting their customers do).

Unfortunately, I have only just noticed that we are just outside of the 70 day cut-off period in which you can cancel the holiday where we would only lose the deposit and the policy states we would now only get 70% of the full amount back.

My question is; because we have not paid the remaining balance, would this policy still count? I am wondering if we didn't pay/cancelled our card, can they still take the money? I just wanted to know what my options are.

Thanks in advance.

Westin

I am sure that there was a recent thread on exactly the same situation.  You might wish to have a quick scroll though this board and the Travel Coronavirus Disruption board to see if you can find it.

heatherw_01

Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email [email protected].

eskbanker

iamben89 said:

due to the lack of uncertainty with COVID-19 restrictions, we have decided that we no longer wish to travel and want to cancel our holiday

Surely a lack of uncertainty is a good thing?


On a less flippant note....

iamben89 said:

Unfortunately, I have only just noticed that we are just outside of the 70 day cut-off period in which you can cancel the holiday where we would only lose the deposit and the policy states we would now only get 70% of the full amount back.

My question is; because we have not paid the remaining balance, would this policy still count? I am wondering if we didn't pay/cancelled our card, can they still take the money? I just wanted to know what my options are.

You're now well beyond the 70 days and are getting dangerously close to the 56 day threshold, after which it's 50%.  Although there is reference to retention of payments, it's clear in the Ts & Cs that it's actually cancellation charges, so what it means is that you owe them 30% (or 50% soon) of the holiday total, and the fact that you haven't yet paid enough for them to deduct it from a refund doesn't change that, so they would be entitled to pursue you for the residual debt.  Cancelling a payment card might defer the day of reckoning but don't think that just because they can't help themselves directly that this would make the problem go away, so best prepare to adhere to the Ts & Cs and pay what you owe.

Edit: thread linked below suggests that terms of deposit extension offer may effectively adjust the standard Ts & Cs so situation may not be as cut and dried as usual....

Westin

@iamben89

Previous thread -
https://forums.moneysavingexpert.com/discussion/6283375/jet2-holidays-balance-payment-extension#latest

mattyprice4004

The other thread above shows there may be some leniency - but you are at their mercy. 
If they decide you should pay and you don't, the payment methods you have on file are irrelevant - they could just take you to court for the outstanding amount.