Jet2 Holidays - balance payment extension

Mark__H

Holiday booked a while ago with Jet2 Holidays to Tenerife in late Sept this year. Deposit paid £120, which is all I would lose if I cancelled now. 

The balance of the holiday is due early next week..

Obviously a lot of COVID related uncertainty around, so I was quite pleased to receive an email from Jet2 today to advise that I can "push back" the balance due date by up to 4 weeks.  ( i.e. reduced from 70 days before to 42 days before departure)

I would rather do this than cancel at this stage BUT their webpage on which I would do this also refers me to a 'terms and conditions' page which state that I would be liable for 70% of the holiday cost if I cancelled at 42 days. (sliding scale of cancellation costs depending on how close to departure you cancel).

Not sure whether my interpretation is correct in this 'special' situation or whether I would still remain only liable for the deposit that I have already paid if I decided to cancel at some point during the 4 week payment extension period?   

Can't get through to Jet2 Hols on the phone. Have just emailed the question to Jet2 Hols via their contact template and received an automated response that I will get a reply within 7 days - which is no good to me.

Just wondered if anyone else has been in a similar situation and what the outcome was / or whether they received any comfort from Jet2 Hols regarding liability?

Thanks

Sukum

I received the same email but can't see the Push back balance button on their App or the website. I have emailed bit my balance is not due till 22nd August.

Sukum

I used Jet2Holidays App to access my booking and used the menu at the top right hand to choose "Contact us" option and then went to Customer Service queries and chose WhatsApp us option. You then get to converse with with JetBot and will offer you two weeks extension but I chose 4 weeks and waiting for a "human" to contact me. Will keep this forum posted on any further updates.

Mark__H

Thanks Sukum.  I also went on WhatsApp this morning and progressed as far as I could with the 'Jetbot'.
I've been waiting since 10.30am for human contact from Jet2Holidays.

Alan_Bowen

As far as I am aware they are allowing a delay in final payments but all the other terms remain effective. That means if they can offer the holiday and you choose to cancel you will remain subject to their usual terms regarding cancellation fees

Fast_Muchly

Hi Mark__H  i have pm you . 

            But to be honest we are all just guessing on here . Im 6 days away from the end of the payment extension and we do not now want to go but we will if we lose all our money . All we have paid is £120 deposit and we have a further £780 to pay .But the nightmare scenario for us is if we get positive while over there , we will not be able to cover the extra costs involved. I have been hours on the phone to jet2 and i cant get through , i have also emailed with no reply . 

This is truly and utterly shocking when all it needs a some clarification on their website in a message .Basically if we just lose our deposit we wont go but if we end up oweing all the money or most of it it will end up going. 

The payment extension made no CLEAR warning that you would have to pay the remainder of the balance if you let it go to the end the treatment here of customers is shocking and one that Mr Martin Lewis should really be getting his teeth into . 

mattyprice4004

Fast_Muchly said:

The payment extension made no CLEAR warning that you would have to pay the remainder of the balance if you let it go to the end the treatment here of customers is shocking and one that Mr Martin Lewis should really be getting his teeth into . 

Why do they need to make it clear? The same terms apply - read the T&Cs and all is explained. 
It's not shocking, it's not something Martin will care about and it's the terms that you agreed to when you booked - sorry. 

Fast_Muchly

mattyprice4004 said:

Fast_Muchly said:

The payment extension made no CLEAR warning that you would have to pay the remainder of the balance if you let it go to the end the treatment here of customers is shocking and one that Mr Martin Lewis should really be getting his teeth into . 

Why do they need to make it clear? The same terms apply - read the T&Cs and all is explained. 
It's not shocking, it's not something Martin will care about and it's the terms that you agreed to when you booked - sorry. 

Sorry dont agree .

At the point you should have paid your balance as normal you could still cancel and just lose your deposit . 
They have extended the timeline so at the end of the next delayed payment term you should still be able to cancel and only lose your deposit .

The shocking bit about is i cannnot make contact at all to discuss this with them and make sure that is what will happen ,  tried all ways to do it and yet nothing .They have just released another email saying their prioritising customers on departure date and not to contact them unless your holiday is under 21 days away .What the hell use is that on a situation like this . 

The treatment here is shocking and it wants fully looking into .

This feels like a holiday company on the edge of going under and their trying always to keep your cash . 

Alan_Bowen

Jet2.com is not going to be the next failure at all. They are swimming in cash, the holiday side uses a  trust account and last time I looked they had something like a billion in cash. As far as I am aware every operator who has allowed customers to defer paying the final balance, and allowing transfers to other holidays has stuck to their booking conditions regarding cancellation charges. This company was the last of the large operators to begin travel again this year, waiting to see whether it was safe to do so and allow you to change the holiday if

• You, someone you live with or someone on your booking receives a positive COVID-19 test in the 14 days before your departure.
• In the 14 days before your departure, you’ve been told by the Government or NHS Test and Trace to self-isolate. 
• In the 21 days before your departure, the area you live in goes into local lockdown and you’re advised not to travel.  

That, in the current circumstances is not being unreasonable

Fast_Muchly

Just to help others out and also to EDUCATE some so called experts on here not !! . 

UPDATE !!.

We had our final payment on the balance pushed back to the very last date which was actually today the 26th .

4 days ago i finally got a reply via email from the amend booking team to confirm that if i want to cancel the holiday .....ALL I WILL LOSE IS THE DEPOSIT even though we were only now around 40-50 days away from travel . 

So i sent them an email wishing to cancel this is within 3 days of the final payment due . Bearing in mind it took them 8 days to reply to the first email i knew they would not see me canceling our holiday before the final payment due day . Guess what i get up this morning and the final payment has gone through on my card ( well actually its pending but i had paid for holiday in full ) . 

Well and truly angry about this i wait until first opening of the phone lines at 9am .It takes until 9.30am for me to get through .Spoke to a lovely girl called Leah , tell her i have proof of via email saying i wont lose anything except my deposit and i have been refunded my final balance amount but they have kept the deposit of £120 .Which is fair enough. 

So if you are wanting to cancel and havent paid your final balance and have pushed it back , YOU ARE NOT LIABLE FOR THE REST OF THE PAYMENT . Alot of so called experts on here are totally and utterly WRONG .

Thanks 

Alan 

Hope this helps someone else .