Is ID required to collect lost bank card

born_again

Thebiker said:

I left my debit card in my local Tesco last night, I went to get it today, I told the person the details on the card and the time I left it there, then they told me I need ID or they can't give it to me. I was told by the manager this is due to data protection laws, is this correct and what are you supposed to do if you don't have ID?

Of course they should...

I would hope no one gives any bank card to anyone that can not prove their ID.

As a aside once you know you no longer have you card in your possession, you should contact your bank to get a stop on it... 

lisyloo

Thebiker said:

lisyloo said:

i can see how it’s possible to overhear a conservation and go and pick it up on that basis.

I have never read out ALL my card details in public and I'm willing to bet no one else has. If someone heard me say I lost my card at X at X time, they still wouldn't know the name on the card, even if it was someone that knows me, they wouldn't know that.

Both my experience and common sense tells me that this doesn't happen and if it does it extremely rare. They have not introduced this policy because it is a problem that exists, they have done it because of GDPR and I would guess that GDPR does not specifically state ID is needed, more likely that they just have to make reasonable checks, this could include asking for other card details and I have advised them to review the policy.

Look - they just aren’t going to change their policy to suit your liking.
yes they have done it to cover themselves, happens everywhere all the time and they don’t care if you like it or not.
good luck with “advising” a large business

it doesn’t matter whether it makes sense to you they have decided to do what is easy and suits their low paid staff.
as long as it doesn’t discriminate against a protected characteristic then it’s their rules.

how would you like it if people “advised” you what to do in your own home?

they've done what’s easiest for them and their min wage staff and to ensure no being sued by anyone for losses.

pbartlett

Tesco are  completely in the wrong returning it to you with or without ID

It clearly says on (most) debit cards 'if found...return to the branch'

Tokmon

lisyloo said:

Seems quite reasonable to me and I’m surprised you go around with no I’d at all (I mean credit/debit cards), 
i can see how it’s possible to overhear a conservation and go and pick it up on that basis.
they are entitled to cover themselves.

if you don’t like their policy that much then shop somewhere else, but ultimately they are protecting you.
the fact that you like or understand d their level of caution is irrelevant but you are free to go elsewhere if you feel that strongly about the, protecting your property.

I think it's best the OP doesn't go round with their ID with them otherwise they will just end up leaving it in random shops like they do with their debit card time and time again . 

Thebiker said:

user1977 said:

Thebiker said:

what are you supposed to do if you don't have ID?

You'd be best to ask them, but it seems reasonable that they take some sort of steps to ensure they're handing it back to the right person.

They did do checks, they asked for the name on the card and time I left it in the store. This is not the first time I have done this and I have never been asked for ID before. I could tell them every detail on the card from memory but they said that wasn't acceptable!

I did ask them what if I didn't have ID and they wouldn't answer me.

Korkyb

Tesco's policy seems perfectly sensible, reasonable and proportionate to me.

Given that many cards now allow contactless payments a fair bit of shopping could be done if a toe-rag got hold of one that didn't belong to them.

Seems to me that Tesco did the Op a favour by taking care of the card he left behind & allowing him to collect it without having to go through the hassle of ordering a new one.

To complain that Tesco asked for ID to evidence that the card was indeed his seems churlish and ungrateful.

.

Bradden

To answer the specific question. They have a legal obligation under GDPR to ensure your data is not given to any 3rd party without permission. It seems entirely reasonable to ask for ID to ensure they are compliant.