Is ID required to collect lost bank card

Thebiker

comeandgo said:

Of course they need proper ID, it could have been you who originally handed it in and has taken note of all the information on it.   If it had been handed into police station they would need ID too, Tesco did nothing wrong.

If you handed it in then obviously you are not planning on stealing it, otherwise you wouldn't hand it in so that makes no sense.

user1977

Thebiker said:

I have just rung Tesco and they told me it is a Tesco policy to comply with GDPR.

If that's their policy then that's their policy. It's not unreasonable for them to have such a policy, even if you might prefer they had a different one. If it's too much hassle then you can either (a) try not to leave your card at Tesco, or (b) just declare it lost to your bank and wait for them to issue you with a new one.

p3ncilsharpener

Ultimately they can ask you for whatever they want, as long as it wouldn't be considered unlawful discrimination.

Manxman_in_exile

Thebiker said:

user1977 said:

Thebiker said:

what are you supposed to do if you don't have ID?

You'd be best to ask them, but it seems reasonable that they take some sort of steps to ensure they're handing it back to the right person.

... This is not the first time I have done this and I have never been asked for ID before...

You might be better advised considering this rather than complaining about Tesco wanting to see some ID this time ... 

Thebiker

user1977 said:

Thebiker said:

I have just rung Tesco and they told me it is a Tesco policy to comply with GDPR.

If that's their policy then that's their policy. It's not unreasonable for them to have such a policy,

Sure, I now know it is their policy now and that is that but it is unreasonable.

Unless someone can explain how people go around claiming lost cards of people they don't know and don't know they have lost it? I have done lots of shop work, a long time ago and have given back many cards based on simple details and never once was I informed that a card had been given to the wrong person.

It is a policy to deal with a problem that doesn't exist as far as I'm aware?

Thebiker

Manxman_in_exile said:

Thebiker said:

user1977 said:

Thebiker said:

what are you supposed to do if you don't have ID?

You'd be best to ask them, but it seems reasonable that they take some sort of steps to ensure they're handing it back to the right person.

... This is not the first time I have done this and I have never been asked for ID before...

You might be better advised considering this rather than complaining about Tesco wanting to see some ID this time ... 

Ok, I will try not being human.

People keep telling me not to complain and yet no one can explain why this policy is needed. I will continue to complain about thing that don't make sense, thanks.

lisyloo

Seems quite reasonable to me and I’m surprised you go around with no I’d at all (I mean credit/debit cards), 
i can see how it’s possible to overhear a conservation and go and pick it up on that basis.
they are entitled to cover themselves.

if you don’t like their policy that much then shop somewhere else, but ultimately they are protecting you.
the fact that you like or understand d their level of caution is irrelevant but you are free to go elsewhere if you feel that strongly about the, protecting your property.

user1977

Thebiker said:

user1977 said:

Thebiker said:

I have just rung Tesco and they told me it is a Tesco policy to comply with GDPR.

If that's their policy then that's their policy. It's not unreasonable for them to have such a policy,

I have done lots of shop work, a long time ago and have given back many cards based on simple details and never once was I informed that a card had been given to the wrong person.

It is a policy to deal with a problem that doesn't exist as far as I'm aware?

It's possible that Tesco have considerably wider experience of retail than you, and have discovered that it is a problem. I doubt they've made up the policy just to annoy you.

Nannytone

As far as i am aware, i am human and have never left my card in a shop.
I use it, and put it straight away.
With contactless payments ... its a habit you would be wise to adopt.

Youre lucky that someone handec it instead of buying their shopping with it

Thebiker

lisyloo said:

i can see how it’s possible to overhear a conservation and go and pick it up on that basis.

I have never read out ALL my card details in public and I'm willing to bet no one else has. If someone heard me say I lost my card at X at X time, they still wouldn't know the name on the card, even if it was someone that knows me, they wouldn't know that.

Both my experience and common sense tells me that this doesn't happen and if it does it extremely rare. They have not introduced this policy because it is a problem that exists, they have done it because of GDPR and I would guess that GDPR does not specifically state ID is needed, more likely that they just have to make reasonable checks, this could include asking for other card details and I have advised them to review the policy.