Is ID required to collect lost bank card

Thebiker

Nannytone said:

As far as i am aware, i am human and have never left my card in a shop.
I use it, and put it straight away.
With contactless payments ... its a habit you would be wise to adopt.

Youre lucky that someone handec it instead of buying their shopping with it

I don't think I know anyone who has never lo their card so well done to you.

powerful_Rogue

Thebiker said:

user1977 said:

Thebiker said:

I have just rung Tesco and they told me it is a Tesco policy to comply with GDPR.

If that's their policy then that's their policy. It's not unreasonable for them to have such a policy,

Sure, I now know it is their policy now and that is that but it is unreasonable.

Unless someone can explain how people go around claiming lost cards of people they don't know and don't know they have lost it? I have done lots of shop work, a long time ago and have given back many cards based on simple details and never once was I informed that a card had been given to the wrong person.

It is a policy to deal with a problem that doesn't exist as far as I'm aware?

Easy, see it all the time on local facebook groups.

Someone takes a picture of the front of the card hiding the number, but leaving the person name showing. They then post that pic saying something along the lines of "Just found this bank card on the floor at Tesco. I have handed it into customer services. Doe's anyone know MISS B CARD"

Good on Tesco for checking ID before just handing a card over. In your previous retail work, how would the customer know they lost their card at your shop if someone else claimed and it used it elsewhere? They could have lost it anywhere or had it stolen.

Manxman_in_exile

Thebiker said:

Manxman_in_exile said:

Thebiker said:

user1977 said:

Thebiker said:

what are you supposed to do if you don't have ID?

You'd be best to ask them, but it seems reasonable that they take some sort of steps to ensure they're handing it back to the right person.

... This is not the first time I have done this and I have never been asked for ID before...

You might be better advised considering this rather than complaining about Tesco wanting to see some ID this time ... 

Ok, I will try not being human.

People keep telling me not to complain and yet no one can explain why this policy is needed. I will continue to complain about thing that don't make sense, thanks.

People have explained why!  Tesco are trying to ensure as far as they can that they only return the card to the person it belongs to.  They appear to have decided that you being able to recite all the details from the card is not sufficient to prove that you are that person.  They are entitled to do so.

If anybody is being unreasonable it isn't Tesco...

Diamandis

They're trying to protect your card and you're complaining about it. They asked for ID and you gave it to them and got your card back and now you're wasting their time calling them and complaining about hypothetical situations where you dont have ID. If you dont like the policy dont shop there or dont keep losing your card in their store.

Manxman_in_exile

Diamandis said:

They're trying to protect your card and you're complaining about it. They asked for ID and you gave it to them and got your card back and now you're wasting their time calling them and complaining about hypothetical situations where you dont have ID. If you dont like the policy dont shop there or dont keep losing your card in their store.

If Tesco had just handed the card over the OP would probably be here asking how they could possibly know who he was without some sort of identification.

Manxman_in_exile

Thebiker said:

Manxman_in_exile said:

Thebiker said:

user1977 said:

Thebiker said:

what are you supposed to do if you don't have ID?

You'd be best to ask them, but it seems reasonable that they take some sort of steps to ensure they're handing it back to the right person.

... This is not the first time I have done this and I have never been asked for ID before...

You might be better advised considering this rather than complaining about Tesco wanting to see some ID this time ... 

Ok, I will try not being human.

I have left my card behind in a store more than once.  Rather than complain about the store wanting proof of who I am, I try to concentrate on keeping my card safe at all times.

powerful_Rogue

OP, just searched 'Bank Card' on the local facebook group. Tons of results giving the name and location it's been handed in.

Wouldn't take much for someone to pop in the local B&Q store and say 'Hi, I'm Gurtude Surname, I believe someone has handed my nationwide card in' - Then go on a contactless spending free until it's blocked or requires a pin.

Brie

While I can understand you being out and about without a wallet I find it harder to believe that you had no way to ID yourself.  Pictures of you on facebook which also show your name?  something in the glove compartment of your car with your name and address (like that utility bill that you need to get into the dump).  the phone number for work where someone could describe you to them?  (ok maybe that one is a bit weak...)  Oh wait a minute!  What about your clubcard tag on your key ring??  Surely you didn't leave the house without your keys??

all that aside - I do agree it has nothing to do with data protection.  it's theft & fraud prevention.  

p3ncilsharpener

Thebiker said:

user1977 said:

Thebiker said:

I have just rung Tesco and they told me it is a Tesco policy to comply with GDPR.

If that's their policy then that's their policy. It's not unreasonable for them to have such a policy,

Sure, I now know it is their policy now and that is that but it is unreasonable.

Unless someone can explain how people go around claiming lost cards of people they don't know and don't know they have lost it? I have done lots of shop work, a long time ago and have given back many cards based on simple details and never once was I informed that a card had been given to the wrong person.

It is a policy to deal with a problem that doesn't exist as far as I'm aware?

When you worked in those shops were contactless cards a thing, and did they have limits per transaction of £100 and multiple uses before requiring a PIN meaning anyone could easily get £100's of pounds of products essentially risk-free?

As has been pointed out, the GDPR thing appears to be a red-herring, but it's not the first time and certainly won't be the last that a company hides behind "it's the law" so they don't have to get into a lengthy discussion (argument) with a customer justifying their policy.

MattMattMattUK

Thebiker said:

I left my debit card in my local Tesco last night, I went to get it today, I told the person the details on the card and the time I left it there, then they told me I need ID or they can't give it to me. I was told by the manager this is due to data protection laws, is this correct and what are you supposed to do if you don't have ID?

Tesco would probably destroy the card, or return it to a local branch, and you would need to apply for a new card following your banks procedures.