Randox - AVOID!

[Deleted User]

It's being reported that they only got the contract due to their man in parliament, Owen Paterson. They lacked the experience or capacity and initially were falling even worse than they are now.

500 million quid, not a bad ROI.

Del12

In December my partner and I travelled out to Lille for a pre-Christmas break.  I bought 4 lateral flow kits from Randox, 2 for travel into France and 2 for the return journey. All went well with the first 2, the results were scanned onto the Certifly App and certificates arrived which were used for travel.  On the day before departing Lille we repeated the process. Around 3 hours later my partners certificate appeared in the app but mine did not. The following day and 16 hours after submitting the scans my certificate had not appeared. I went out and paid for a test at a local pharmacist to use for the return to the UK.  At some stage after that a certificate did appear in the app.  I feel that Randox has failed in their service to me and have asked for a refund of the cost of my test. They refuse saying that their app sent the results around the same time. They offer no explanation as to why my test did not appear until a considerable time later.  They have also said the results were emailed. We had 4 tests in total and no result was ever received by email.  So at the end of the day it is my word against the app.  The app is not on the Android App Store as it is not approved by them - so what can I infer?  If I had known that this might happen I would have taken screen shots of the lack of certificate.  As the app is now going to be used for day 2 lateral flow tests by Randox I would advise caution.