Randox - AVOID!

RobinofLoxley

As title, I would avoid Randox Health for any pre/post travel PCR testing at all costs.

They are totally unreliable and offer zero customer service. They happily take your money up front and say it's non refundable but don't provide the service promised. 

I booked a day 2 and 8 testing kit as well as a day 5 'test to release' after working in the E.U. The day 5 TTR didn't arrive after reassurances by them that it would.
I'm now having to go to another company, pay for another TTR and I'm losing 2 days work as well as the £48 fee already paid to Randox.

I'm not alone as several people I know have suffered the same and it looks like hundreds more have too judging by the reviews on Trustpilot. I wish I had read the reviews before ordering with them.

It's impossible to get through to their customer services by phone and they don't respond to emails. A joke company that is unbelievably on the Government's approved list for companies offering testing services.

silvercar

How frustrating, particularly the day 5 TTR.

There is an argument that going for the cheaper priced tests is fine for day2 and day8, but choose an in person test for TTR to cut down the time it takes for the test to reach the lab. Randox only ever say the result will be with you by the end of the following day, so already at the end of day 6. Clearly they haven’t even managed that in your case.

cubegame

This will happen to ALL private testing companies. They don't have the capacity. Everyone will eventually let someone down.

Pollycat

Just to point out that this is new in MSE rules:

Active boycotting

We appreciate emotions can run high should you experience poor service from companies, but we cannot accept active calls to boycott organisations as we are unable to verify the service you received.

https://www.moneysavingexpert.com/site/forum-faqs/?_ga=2.191050479.439729109.1624620055-1852563339.1624620055

RobinofLoxley

silvercar said:

How frustrating, particularly the day 5 TTR.

There is an argument that going for the cheaper priced tests is fine for day2 and day8, but choose an in person test for TTR to cut down the time it takes for the test to reach the lab. Randox only ever say the result will be with you by the end of the following day, so already at the end of day 6. Clearly they haven’t even managed that in your case.

I realise now that I should gone for an in person/result same day test and I certainly will in future. But I trusted them as they are a high profile company. BTW Day 6 and still no kit and I know someone who travelled with me has just received their result from their day 2 test today on day 6.

RobinofLoxley

cubegame said:

This will happen to ALL private testing companies. They don't have the capacity. Everyone will eventually let someone down.

Yes there was an item on Radio 4 this lunchtime about it. Someone in the industry described it like the 'Wild West'. With lots of companies springing up offering testing services all chasing the limited amount of lab time available at the testing facilities.

Nads123

Totally agree - shocking customer service and not fit for purpose. Picked from a small list of government recommended companies - who must be raking it in, it has to be said. Day 5 test turned up too late and still haven't had the results or any response to emails and can't get them on the phone. People lives and liberties are being affected here - its not like having crap customer service on a faulty dishwasher! 

sheramber

Nads123 said:

Totally agree - shocking customer service and not fit for purpose. Picked from a small list of government recommended companies - who must be raking it in, it has to be said. Day 5 test turned up too late and still haven't had the results or any response to emails and can't get them on the phone. People lives and liberties are being affected here - its not like having crap customer service on a faulty dishwasher! 

Picked from a small list of government recommended companies 

As has been stated before 

 The government does not endorse, recommend or approve any private test provider. Individuals and employers should conduct their own research about available providers and the testing services they supply. For information about customer service, please check consumer review websites.

Nads123

sheramber said:

Nads123 said:

Totally agree - shocking customer service and not fit for purpose. Picked from a small list of government recommended companies - who must be raking it in, it has to be said. Day 5 test turned up too late and still haven't had the results or any response to emails and can't get them on the phone. People lives and liberties are being affected here - its not like having crap customer service on a faulty dishwasher! 

Picked from a small list of government recommended companies 

As has been stated before 

 The government does not endorse, recommend or approve any private test provider. Individuals and employers should conduct their own research about available providers and the testing services they supply. For information about customer service, please check consumer review websites.

Not recommended but still on a small list of providers on the government website - this alone means that they must be getting an absolute ton of business - every person I have spoken about this has got their name from that list. Happy to take your money - completely unable to fulfill their obligations.

R3dders

We have just returned from Spain and used Randox.  We got the day 2 & 8 tests through the post which we did at home and dropped off at 'Drop Box' 10 miles away. (in line with Quarantine rules). We received emails to say they had received the tests and then emails to confirm the results within 24 hrs of dropping off.  We also bought the test to release and attended in person for them to complete the test.  We were given documents and again received our results within about 18 hours.  The set up near Manchester airport was brilliant.  All in all I can't complain about them and thought it only fair to give another view.  I agree though that companies dealing with so many customers usually don't have the admin support required and I was grateful nothing went wrong.

sheramber

Nads123 said:

sheramber said:

Nads123 said:

Totally agree - shocking customer service and not fit for purpose. Picked from a small list of government recommended companies - who must be raking it in, it has to be said. Day 5 test turned up too late and still haven't had the results or any response to emails and can't get them on the phone. People lives and liberties are being affected here - its not like having crap customer service on a faulty dishwasher! 

Picked from a small list of government recommended companies 

As has been stated before 

 The government does not endorse, recommend or approve any private test provider. Individuals and employers should conduct their own research about available providers and the testing services they supply. For information about customer service, please check consumer review websites.

Not recommended but still on a small list of providers on the government website - this alone means that they must be getting an absolute ton of business - every person I have spoken about this has got their name from that list. Happy to take your money - completely unable to fulfill their obligations.

 
Nearly 400 companies

394 provider for test from green list country

405 providers for tests from amber country.