Chairman of Sky: Email/address details needed very urgently. Please HELP

Bettyboop

Why must people come on here and question why people need this or that information. It's a free forum and if you don't like what advice is being sought then surely it's best to just flick through the threads and not bother responding.

The is not about taking sides and me for example wanting a certain member of Sky's email address! I have a right to some privacy and I don't have tell you everything!

Can everyone please act like grownups and in future it's best to not respond if you have nothing useful to say.

Butlers1982

best to not respond if you have nothing useful to say.

again good communication skills, " if you dont like what ive got to say, dont reply to my thread"
maybe thats why SKY arent listening to you, or is it YOU not listening to them:p :rotfl:

Bettyboop

Butlers1982, this is actually my thread not yours. You may be bored and have nothing useful to say so please just leave the thread.

Butlers1982

this is actually my thread not yours

thats one of the best ive heard!:rotfl: :rotfl: :rotfl: :rotfl:


not bored, just looking at the forum. do you want to pick up your toys now or leave them until later?

nothing useful to say

Oh but i do, the fact that people want to go direct to CEO'S instead of following the correct procedures, maybe because they lack the communication skills and ability to get there point accross, eg, if you dont like what i say, dont say anything . . . .

d123

Butlers1982 wrote: »

Oh but i do, the fact that people want to go direct to CEO'S instead of following the correct procedures, maybe because they lack the communication skills and ability to get there point accross, eg, if you dont like what i say, dont say anything . . . .

So you are purporting to know the "correct procedure" for every company in the UK? FYI many companies have set up CEO or Executive Offices that deal direct with customers who feel they have not managed to resolve issues with normal CS.

I have actually managed to resolve problems with T-Mobile, Orange, BT, 3UK, Telewest (Virgin Media) and Sky over the last few years by emailing the CEO or other company directors directly.

if you dont like what i say, dont say anything . . .

Perhaps in this instance you could take your own advice with reference to the OP's question.....

Terrylw1

At the end of the day if you write to a director, MD or CEO your complaint will jump the queue on those who have not. It tends to be that way because middle managers don't want their seniors seeing their incompetance.

I give out directors names for a company I worked for. The reason = because I've dealt with complaints for directors and they get resolved even before the ones to the ombudsman.

I'm not saying it works that way for all, but it can't hurt when you've complained to management before.

Writing a good letter is fairly irrelevant, it's the clear detail of the situation,

I always loved how customers write a 3 page letter full of niggles when they could have just saved themselves some time and bulleted it.

You just pull the issues out of the letter and the rest of the guff just gets a standard apology.

Energywatch send bulleted letters to utility suppliers for that very reason.

You should try a complaints dept first. In actual fact when you write to a CEO, it will go the complaints team anyway but you will get prioritised over others for complaining so high.

No, director, MD or CEO has to the time to give a monkeys about customers!

And if you want an even quicker, higher level response - complain to the media. Press officers kick more butt for obvious reasons.

d123

Terrylw1 wrote: »

At the end of the day if you write to a director, MD or CEO your complaint will jump the queue on those who have not. It tends to be that way because middle managers don't want their seniors seeing their incompetance.

I give out directors names for a company I worked for. The reason = because I've dealt with complaints for directors and they get resolved even before the ones to the ombudsman.

I'm not saying it works that way for all, but it can't hurt when you've complained to management before.

Writing a good letter is fairly irrelevant, it's the clear detail of the situation,

I always loved how customers write a 3 page letter full of niggles when they could have just saved themselves some time and bulleted it.

You just pull the issues out of the letter and they rest of the guff just gets a standard apology.

Energywatch send bulleted letters to utility suppliers for that very reason.

You should try a complaints dept first. In actual fact when you write to a CEO, it will go the complaints team anyway but you will get prioritised over others for complaining so high.

No, director, MD or CEO has to the time to give a monkeys about customers!

And if you want an even quicker, higher level response - complain to the media. Press officers kick more butt for obvious reasons.

I agree in general with what you say, but would add that I have actually had a personal reply from the Customer Service Director of T-Mobile, followed by an email resolving the problem about an hour later from someone in his office (I had been trying to resolve the problem for 5 weeks with normal CS).

Telewest/Virgin now charge for broadband help on the phone, I received an email address and phone number for someone in the CEO's office last year after a modem problem dragged on for 3 weeks, I now email her with any problems and they have been resolved the same day (as well as getting a nice discount on my line rental after the last problem).

Orange have an Executive Office, independent of normal CS, the only proviso is that you have tried normal CS for resolution before contacting them. They are far more helpful and can get things done when they promise to.

As you say, a nice short concise letter of the problem and what you would like them to do to help works well, if I dont know the direct address, I normally google and then email the CEO and any other senior Directors who I find, like Finance, Sales, Customer Services, etc

Some companies actually encourage it, Virgin Media website actually says

Stockholders, employees and members of the public generally are encouraged to communicate to management, or directly to any member of the board, any concerns which they may have about us, our management, business activities, practices or conduct

Bettyboop

For Butlers: Clearly you must be perfect in everyway. You jumped on the thread immediately taking sides when it's got nothing to with you. From what I can see is that you have never had a cause for complaint nor been mistreated! How lucky are you. When results are not forthcoming a customer has every right to the highest manager. That's your problem if you can't be bothered.

Edinburghlass_2

Blacksheep1979 wrote: »

yes because the ceo or anyone else near that level is going to come round your house and personally discuss your problems over a cup of tea.

Maybe all you folks wanting the MD/CEO's addresses/email addresses should maybe work out how to phrase a proper complaint and you may get the desired effect without all the jumping up and down and screaming.

Perhaps the CEO won't personally answer your question but someone will as they did when I emailed Sir Terry from Tesco.

http://www.connectotel.com/marcus/ceoemail.html

This was after dealing with Customer Services for weeks, a brief email to the CEO resulted in a phone call the next day and the problem was sorted with some compensation for the trouble caused.

girltuesday_2

A complaint I had with O2 that dragged on with CS for over three months was resolved within 48 hours of their CEOs office receiving a letter from me outlining the problems and the poor CS experience I'd had.