Chairman of Sky: Email/address details needed very urgently. Please HELP

Blacksheep1979

Of course they can claim they didn't get it with email it's not guaranteed delivery, it can easily not get there - unless you get proof of delivery.

Bettyboop

Blacksheep1979, you are not very positive are you. I was just trying to say that sorting out my issue with Sky via email worked perfectly. If an email doesn't go through it should be returned to you. I don't see how anyone can deny not receiving an email. I don't know how you deal with complaints but snail mail didn't work.

Blacksheep1979

Well I do know very well that emails can be accepted by a work or any email server and not passed on without beig rejected so you wouldn't get a response. Recorded delivery has always been good for me as you DO know when it's been delivered

marleyboy

Blacksheep1979 wrote: »

Maybe all you folks wanting the MD/CEO's addresses/email addresses should maybe work out how to phrase a proper complaint and you may get the desired effect without all the jumping up and down and screaming.

Whats the point in sending a proper complaint, no matter what you send, it wont be dealt with "properly". Direct action is the best bet, if you get no joy from the powers that be, cancel all direct debits payments and sit back and wait, they will promptly want to discuss any issues concerning your account, when they are no longer getting paid for it, strangely a whole list of ways to contact them will appear, but let them contact you for a change.

Good luck OP, I hope you get the matter resolved.

Terrylw1

Blacksheep1979 wrote: »

Well I do know very well that emails can be accepted by a work or any email server and not passed on without beig rejected so you wouldn't get a response. Recorded delivery has always been good for me as you DO know when it's been delivered

Very true, emails do get trapped. Also worth noting that companies have increased their security over the past fews years due to viruses received via email so they actually do a lot of trapping.

However, posted recorded mail is the same. You can only prove that it got the someone in the building i.e. post room. That doesn't confirm it got to the people who can sort it for you (lost internally) so you get the same issue as with the email.

You can get RM to prove it got there but from there the company will just apologise as they can do no other.

It isn't too difficult to prove you have sent an email to them either.

Blacksheep1979

marleyboy wrote: »

Whats the point in sending a proper complaint, no matter what you send, it wont be dealt with "properly". Direct action is the best bet, if you get no joy from the powers that be, cancel all direct debits payments and sit back and wait, they will promptly want to discuss any issues concerning your account, when they are no longer getting paid for it, strangely a whole list of ways to contact them will appear, but let them contact you for a change.

Good luck OP, I hope you get the matter resolved.

that's a great idea - get loads of missed payments marked on your credit file maybe cumulating in a default or even a ccj, smart move that is and will really show them who's boss.

If you are truely in the right you don't need them to respond you follow a set course of action and then issue a claim in the courts. As long as you have been seen to exhaust all other means then the court will allow you to claim costs (ie cost to apply to the court etc) and as said above, if you're in the right you'll win. Not that hard is it?

Usually a recorded delivery letter clearly setting out what they've done wrong, why it's wrong what you want doing about it, a time frame and what you intend to do next is enough to get it sorted.

monstermash

Hi

I have received another letter from Sky today telling me that I have to pay for the months subscription which I have not received because I moved house in September.

This saga with Sky has been going on for 3 months and after numerous letters and telephone calls I took your advice and sent an email today to the address as advised on the previous post.

GUESS WHAT?

I received an email back (same day) saying how sorry they were and as a gesture of goodwill they are clearing any amount owed to them and will take this matter up with the people I have been dealing with in the past.

After 3 months of my time it took one email to get it sorted, why couldn't they off sorted it out at the beginning.

Chrysalis

I can confirm emailing james works even if its his PA doing the answering its effective.

MissEyre

Congratulations to everyone who has got their issues resolved, whether it was by email or following the complaints procedure. Generally speaking, big companies like Sky have a procedure that is set up to make sure errors are resolved quickly and to ensure customrs are satisfied-if this had not happened with your complaints, then I am glad the email route has worked for you. I have never had to escalate a single complaint against a large company that I have had dealings with, as I have always found explaining the problem clearly to their call centre and then following up with a recorded letter has done it for me. However, I will certainly bear in mind your successes should I ever have an issue which was not resolved satisfactorily.

badgermonkey

I always try and do things sensibly, not to escalate things needlessly etc but when I lasy dealt with Sky I did have cause to use the Murdoch email address, and by gum, it worked. All my grievances were dealt with personally (I was called to 'discuss the issue') and they sent round a top-notch engineer who was absolutely brilliant, and gave me a new, upgraded Sky+ box for free. This was after a few weeks of being messed around, lied to and generally spending hours on the phone, though. So it does work and it is worth a try - Sky are capable of excellent CS, but unfortunately you only get it if you're a pain in their bum!