Chairman of Sky: Email/address details needed very urgently. Please HELP

nickmack

Please be nice to all Moneysavers, even if you don't agree with what's being asked.

For the record, I know from experience that emails sent to this address at Sky are passed to the Executive department. I don't think the OP was suggesting the CEO would personally deal with complaint, but ensure it was passed to the relevant high level department.

Saying that, I have emailed CEO's of other companies and received phone calls and personal email responses from the CEO. Sometimes it's necessary to take this step, as complaints are not handled satisfactorily. I use it as a last resort and it's often effective, if other methods of trying to resolve an issue have not been successful.

Butlers1982

For Butlers: Clearly you must be perfect in everyway.

Thank you- it comes with being male:p

Bettyboop

Update: The results are in: I had an email from the executive department today who have arranged for an immediate cancellation - THANK GOODNESS, a credit and an apology.

What does this say: That when customer service is useless or non existent then approaching the highest level generates results and a response.

What a relief that I never ever have to deal with Sky AGAIN : ). Thank you to all who helped with the email addresses. If I have a problem in the future and "Customer Services" cannot resolve it this is exactly what I will do. Turns out it's really nothing to do with the perfect letter as suggested by some : )

Terrylw1

Nice one.

It does work.

I would imagine that when you get an email back from a CEO or director, it's from his/her PA. I know the industry I worked in operated like that. The PA would liaise with dept heads to get it resolved usually the same day.

Directors never saw it though but the PA would be treated the same way so it gets done quick. So worth doing.

Butlers1982

im absolutely delighted for you:p

furrybloke

CS at Sky are useless. Say you want to make a complaint & make them put you through to CUSTOMER RELATIONS they can resolve instantly & have authority to refund up to £50

Bettyboop

It's strange that you mention Customer Relations because according the the few people I spoke to they don't have such a depatment. I have without a doubt come to the conclusion that there is a lot of blaming, covering up and training issues that need dealing with ASAP. Friends of ours are also in the process of leaving!

Butlers1982

ive never had a problem with sky, i have the full HD package and cant fault them at all, been with them 8 years now.
When i upgraded to HD, they gave me a really good deal as a loyal customer.

monstermash

I 'm having the same problem with Sky, I have written 5 letters and phoned them on three seperate occasions. I cancelled my subscription in September and I have had several letters welcoming me back to sky and also receiving bills (even though I dont receive any of the channels I have been charged for!!).

Customer service today were very rude and abrupt and didn't want to know. I cant believe after being a customer with Sky for 15 years that they can treat me like this **blood boiling** I will never go back to Sky.

I will give them a few days to reply to my latest letter then I will try the email route as discussed.

Bettyboop

I know exactly how you feel. For your sake don't write anymore letters or give them any more time. Send an email today direct to James Murdoch as I did. You should have a response by tomorrow.

They have got to be the absolute worst Customer Services I have ever come across. I should never have left Vigin Media in the first place and I'm so pleased to be back with them again. I have never had a problem with services from them.

If you can't find the thread I think the direct email address is:

[EMAIL="james.murdoch@bskyb.com"]james.murdoch@bskyb.com[/EMAIL] or co.uk

Best of luck and let us know how you get on. Atleast by email they can't say they didn't get it!!!!!!!!!!