EON Massive bill?

mikejay

Update from eon that meter reading which i took the picture of yesterday is my solar reading? I don't have solar and if that is true then why are they using that reading as my billing reading? They say ihd are inaccurate and not to trust that reading.

mikejay

Just been looking at meter and here are the readings and button presses.
Time-date-credit mode blank-standing charge blank- total act import 24539- rate 01 act import 21191-rate 02 act import 3348- meter balance 000

Eon are saying total act import is from my solar I do not have solar. Have i gave eon the wrong number and it should have been the 21191 reading as that would be more inline with my final BG reading.

stewie_griffin

Ignore what eon have told you as that's clearly rubbish since you don't have solar panels.

BG appear to have been billing you for rate 1 only and not the total. Take some more readings tomorrow and see if both readings have advanced. If they have then you need to let both suppliers know you have an economy 7 meters. If only rate 1 advances then this is the reading you should be giving to eon and not the total.

Reed_Richards

mikejay said:Have i gave eon the wrong number and it should have been the 21191 reading as that would be more inline with my final BG reading.

That seems far and away the most plausible explanation.  I have no idea how you are supposed to know that and you had said earlier that you could not find any other non-zero readings on the meter which had me confused.

[Deleted User]

mikejay said:

Update from eon that meter reading which i took the picture of yesterday is my solar reading? I don't have solar and if that is true then why are they using that reading as my billing reading? They say ihd are inaccurate and not to trust that reading.

Whoever told you that is a complete idiot. Yes, smart meters can and do record export but there is a clue in the word EXPORT. 

[Deleted User]

Reed_Richards said:

mikejay said:Have i gave eon the wrong number and it should have been the 21191 reading as that would be more inline with my final BG reading.

That seems far and away the most plausible explanation.  I have no idea how you are supposed to know that and you had said earlier that you could not find any other non-zero readings on the meter which had me confused.

Is it that simple? Changing the opening reading will do nothing more than increase the Final Bill and reduce the amount owed to E.oN. If a supplier has been billing on a single register as opposed to the Total index reading then this needs to be investigated and resolved. 

QrizB

mikejay said:

Just been looking at meter and here are the readings and button presses.
Time-date-credit mode blank-standing charge blank- total act import 24539- rate 01 act import 21191-rate 02 act import 3348- meter balance 000

Eon are saying total act import is from my solar I do not have solar. Have i gave eon the wrong number and it should have been the 21191 reading as that would be more inline with my final BG reading.

Well it seems like we've found the mysterious 3348kWh, at least - they're on your Rate 02 register.

I agree with others that it appears BG were only ever billing you on the Rate 01 register. What we don't currently know is when those kWh were used. Was the smart meter fitted while you've been in the house, or did you move into the house and inherit the meter from a previous occupier?

mikejay

QrizB said:

mikejay said:

Just been looking at meter and here are the readings and button presses.
Time-date-credit mode blank-standing charge blank- total act import 24539- rate 01 act import 21191-rate 02 act import 3348- meter balance 000

Eon are saying total act import is from my solar I do not have solar. Have i gave eon the wrong number and it should have been the 21191 reading as that would be more inline with my final BG reading.

Well it seems like we've found the mysterious 3348kWh, at least - they're on your Rate 02 register.

I agree with others that it appears BG were only ever billing you on the Rate 01 register. What we don't currently know is when those kWh were used. Was the smart meter fitted while you've been in the house, or did you move into the house and inherit the meter from a previous occupier?

Moved in 12yrs ago had an old spinning meter then when smart meters came out BG fitted it brand new. Been with BG since moving in only swapped to EON in March. Never had economy 7 don't have electric heating or electric immersion heater only combi boiler and multifuel stove. When BG fitted the meter there was some kind of deal where you got electric free of a weekend for the 1st year  could the second rate of been from that it was back in like 2014/15.
 

mikejay

Reed_Richards said:

mikejay said:Have i gave eon the wrong number and it should have been the 21191 reading as that would be more inline with my final BG reading.

That seems far and away the most plausible explanation.  I have no idea how you are supposed to know that and you had said earlier that you could not find any other non-zero readings on the meter which had me confused.

Sorry it has all been confusing me I thought it had economy 7 on it yesterday saying zero I must have seen that on a youtube video on how to read this meter. The video  told me my meter reading is the first one that says total import. I am now thinking and hoping that the unit 2 rate is from when BG had the free electricity deal and my actual reading is 21191.

QrizB

@mikejay I think you need to query this with BG. If BG have already billed you for the 3348kWh you can then raise it with E.on?