EON Massive bill?

Reed_Richards

mikejay said:

Today I got my 1st bill and it says I have used 4510kw of electric since 18th of march 

Your bill from Eon should explicitly state the opening reading, what does it say?  I'm asking the question just to be absolutely sure we know where we are.  

mikejay

Reed_Richards said:

mikejay said:

Today I got my 1st bill and it says I have used 4510kw of electric since 18th of march 

Your bill from Eon should explicitly state the opening reading, what does it say?  I'm asking the question just to be absolutely sure we know where we are.  

This is a screen shot of the bill. What qrizb has said has me thinking did the meter jump overnight? No idea if they can be remotely changed but as qrizb pointed out my usage has been near consistent at 12kw per day and still is using the figures from the picture i took on the 18th march and the reading now. When I swapped to eon they said they would ask me for the readings. Which is why I took the pictures I submitted them on there flakey app they have accepted the gas reading but estimated the electric.

[Deleted User]

This graphic explains what happens when a switch is initiated:

Note that the reading that you provided goes through a validation process (New Supplier Metering Agent). The validated reading is then passed to the the Old Supplier Metering Agent and to your new supplier. If both suppliers have used the same reading then you have either underpaid your old supplier for energy used and you will overpay your new supplier or vice versa. The key thing here is that the energy has been consumed and the only additional cost/saving to you is the difference in unit prices.

mikejay

[Deleted User] said:

This graphic explains what happens when a switch is initiated:

Note that the reading that you provided goes through a validation process (New Supplier Metering Agent). The validated reading is then passed to the the Old Supplier Metering Agent and to your new supplier. If both suppliers have used the same reading then you have either underpaid your old supplier for energy used and you will overpay your new supplier or vice versa. The key thing here is that the energy has been consumed and the only additional cost/saving to you is the difference in unit prices.

I understand the bit about the units have been used but concerned now how BG have said it was a smart meter read on my previous bills but then the pic on the 18th of the ihd is a lot higher and my usage has been more or less consistent.
And this is my closing bill 
You can see they estimated it when they swapped me over to there own standard tariff but then it is back to smart meter reading?

Reed_Richards

There are two possibilities:

1. BG consistently derived the wrong smart meter reading (so their estimates were wrong also).
2. Your meter jumped forward at the time of handover.

Neither seems very likely.  Maybe some of the meter experts here can help?
  

[Deleted User]

If your Final Bill with BG has been estimated then this was an estimate provided by the New Supplier Metering Agent which does not have access to your smart meter data. They will have arrived at this estimate based on validated data from the Old Supplier’s Metering Agent. Yes, clearly something has gone wrong in the switch process and you can ask for an Agreed Readings Dispute. However, this most likely will result in a higher opening/closing reading: you will pay BG more and you will end up paying E.oN less. My concern is that you are trying to suggest that your meter may be indexing incorrectly: that is one heck of a jump for what is a switching process error. You have clearly used more energy with BG than you have been billed for.

Reed_Richards

MWT said:

I suspect this may be a meter that has been used on E7 tariff at some point and the total import figure shown on the IHD is the total of both registers, but for whatever reason BG has been billing on the first register total which will be the only one that has been increasing.

So what if, at the time of handover, somebody did a remote reset and the "night rate" register was consolidated into a single register so "night rate" now reads zero but the OP is being asked to pay again for E7 electricity consumed years ago?

theoretica

Is the meter serial number on your not-so-smart meter meant to match the one on the bill?  I can't see it clearly on the photograph but think they may look different - were you paying against someone else's smart meter?  Just reread and see the pic you posted was the type of meter, not yours - so of course the serial numbers are different!  But worth checking yours if you haven't.

[Deleted User]

theoretica said:

Is the meter serial number on your not-so-smart meter meant to match the one on the bill?  I can't see it clearly on the photograph but think they may look different - were you paying against someone else's smart meter?

The electricity meter serial numbers shown on both the BG and E.oN bill are the same. Smart meters have a number of registers: for example, SMETS2 electricity meters have 4 separate registers capable of storing 48 by 30 minute usage data each day. The Total Index Reading should be all the individual registers added together.

As far as I know, Octopus is the only supplier that uses a single register for billing for its ToU tariffs: this is normally the R1 register. It is possible that switching the meter from R1 to just R2 can cause issues. When Octopus changed from R1/R2 metering to just R1 20 months ago, my SMETS2 meter displayed R1 only and Total Import could not be accessed on the meter: however, the Total Import reading was still accessible on the IHD. Octopus had remote access to all index readings.

This is clearly Agreed Readings Dispute terrority. I would raise a complaint IN WRITING with E.oN using past BG bills as evidence of previous billing and ask them to raise an ARD. This should be resolved pretty quickly.

Reed_Richards

Dolor said:

This is clearly Agreed Readings Dispute terrority. I would raise a complaint IN WRITING with E.oN using past BG bills as evidence of previous billing and ask them to raise an ARD. This should be resolved pretty quickly.

I have to disagree with @[Deleted User].  Both BG and Eon seem happy with a final reading of 19992 derived from BG's earlier "data".  The fly in the ointment is that it is contradicted by the OP's photograph taken on the day and by the apparent huge jump in subsequent electricity usage.  Yes, the OP could raise an Agreed Reading Dispute if they want to pay the money to BG rather than Eon but that doesn't answer the more fundamental question of what on earth has happened.