EON Massive bill?

MWT

I suspect this may be a meter that has been used on E7 tariff at some point and the total import figure shown on the IHD is the total of both registers, but for whatever reason BG has been billing on the first register total which will be the only one that has been increasing.

It should be possible to see the registers on the meter itself, but it is not easy to get to the right screens.

If we could find out which model of E470 it is that would help...

mikejay

MWT said:

I suspect this may be a meter that has been used on E7 tariff at some point and the total import figure shown on the IHD is the total of both registers, but for whatever reason BG has been billing on the first register total which will be the only one that has been increasing.

It should be possible to see the registers on the meter itself, but it is not easy to get to the right screens.

If we could find out which model of E470 it is that would help...

Never had economy 7 and Bg fitted the meter when smart meters came out I have sent my pictures to eon to see what happens. The BG tariff was  16.028p per kWh and standing charge was  21.356p per day from 1st of March 2021.The eon tariff is  15.495p per kw and standing charge 10.87p a day. but my BG was on  13.389p per kWh and  16.606p per day up until that tariff ended on 1st march 21 and they swapped me which is why i changed to eon. So I suspect a lot of my usage would fall into the original 13.389p Tariff so would work out cheaper if I pay BG? here is a pic of my type of meter it looks like this with the coms box next to it.

MWT

Then one way or another you have a big bill to pay, but yes, should be cheaper to settle it with BG.

Technically what you are doing is opening a dispute over the adjusted meter reading used for the switch and you have that right as the difference exceeds the allowed maximum (... by a huge amount).

E.ON should handle it from here, but you may have to work with BG a little to get the excess apportioned properly across the new and old tariff....

mikejay

Thanks for your help looking at my previous readings they have been pretty consistent. So it looks like BG has ether been estimating them the whole time or there equipment was transmitting the readings back wrong. I know I will have to pay it but do you think I have any kind of case against  BG getting me into this debt?

QrizB

@mikejay Do you look at your IHD (in-home display, the monitor thingy) on on a regular basis or was this the first time you'd read it? Was the IHD reading 19000-ish throughout Jan/Feb/Mar?

Does your smart meter give you the same number as the IHD?

niktheguru

mikejay said:

Thanks for your help looking at my previous readings they have been pretty consistent. So it looks like BG has ether been estimating them the whole time or there equipment was transmitting the readings back wrong. I know I will have to pay it but do you think I have any kind of case against  BG getting me into this debt?

You could probably complain and get some compensation but it will be in the region of 30-60 quid. The rest you’ll have to pay though. Regardless of the errors the energy has still been used.

mikejay

QrizB said:

@mikejay Do you look at your IHD (in-home display, the monitor thingy) on on a regular basis or was this the first time you'd read it? Was the IHD reading 19000-ish throughout Jan/Feb/Mar?

Does your smart meter give you the same number as the IHD?

I recognise that user name sbmcc many years ago? Never really thought of comparing the readings as BG fitted the gas meter in a way I can only see it by using my phone and trying to video the display and play it back. And the electric meter I have to get down in the cupboard and empty it out as its in back. I trusted the readings on my bills as it said they where readings from my meter. The gas ones seem to be correct. Oh forgot not got a ihd anymore eon said my meter is too old smets 1 so when i swapped from bg they switched it off. Meter readings are in my 1st post it was 19078 in January but I can't see any irregularities that jump out like it stopped working.

mikejay

niktheguru said:

You could probably complain and get some compensation but it will be in the region of 30-60 quid. The rest you’ll have to pay though. Regardless of the errors the energy has still been used.

Yeah I understand that worth a try getting something knocked off. Glad I figured it out had a clamp meter on checking for usage with everything off. Thinking someone had tapped into my electric for a weed farm🤣 and one actually got busted in our street today🤣🤣

QrizB

mikejay said:

QrizB said:

@mikejay Do you look at your IHD (in-home display, the monitor thingy) on on a regular basis or was this the first time you'd read it? Was the IHD reading 19000-ish throughout Jan/Feb/Mar?

Does your smart meter give you the same number as the IHD?

I recognise that user name sbmcc many years ago? Never really thought of comparing the readings as BG fitted the gas meter in a way I can only see it by using my phone and trying to video the display and play it back. And the electric meter I have to get down in the cupboard and empty it out as its in back. I trusted the readings on my bills as it said they where readings from my meter. The gas ones seem to be correct. Oh forgot not got a ihd anymore eon said my meter is too old smets 1 so when i swapped from bg they switched it off. Meter readings are in my 1st post it was 19078 in January but I can't see any irregularities that jump out like it stopped working.

Yes, that's me, now older and greyer

The big question in my mind is, looking at your bill extract and photo on page 1 of the thread, how BG can quote a smart meter reading on 17/03 of 19992 but then you have a IHD reading of 23355 on 18/03. Somehow your meter reading has jumped by 3363kWh overnight.

Someone else suggested that your meter is set up wiith two registers (as though it was for E7) and BG were only reading one of them. If you could read the meter direct that might tell you?

On the plus side, if your reading on Monday was 24502 you've used 1147kWh in 3 months, which is around 12kWh per day and roughly consistent with the same period in 2020.

mikejay

QrizB 

Yes, that's me, now older and greyer

The big question in my mind is, looking at your bill extract and photo on page 1 of the thread, how BG can quote a smart meter reading on 17/03 of 19992 but then you have a IHD reading of 23355 on 18/03. Somehow your meter reading has jumped by 3363kWh overnight.

Someone else suggested that your meter is set up wiith two registers (as though it was for E7) and BG were only reading one of them. If you could read the meter direct that might tell you?

On the plus side, if your reading on Monday was 24502 you've used 1147kWh in 3 months, which is around 12kWh per day and roughly consistent with the same period in 2020.

Thanks for your help I have pressed the button on the meter and cycled it sure one of them said economy 7 and it was zero will have another look in the morning. But here is my reading now 24531