Paid for parking but still received a fine - how to dispute and resolve ?

sky_rat

Fruitcake said:

What was the precise reason given for the issue of a PCN? Was it for non payment, failure to display a ticket, or something else?

The reason given was "Failure to make required payment in accordance with the terms and conditions"

The car park has ANPR and you pay on departure, so there is no ticket to display.

I've asked my bank to confirm the transaction fell off and was not cleared by Napier.

I'll contact my local MP to highlight this scam, however, I would have thought the MP would already be aware of it because its been in the local media over the last few years.

So it boils down to whether the MP is any good and able to do anything about it

I would like to see Napier refund all those other people who have been left out of pocket, then heavily fined themselves (lets see how they like it) and I hope they go out of business.

This is a scam that honest people cannot avoid, I don't know how they can and have got away with it for so long, it makes my blood boil.

KeithP

sky_rat said:

I'll contact my local MP to highlight this scam, however, I would have thought the MP would already be aware of it because its been in the local media over the last few years.

So it boils down to whether the MP is any good and able to do anything about it

This is a scam that honest people cannot avoid, I don't know how they can and have got away with it for so long, it makes my blood boil.

As you say, you MP may well be aware of it.

If everyone who suffered at Willen Lake complained to their MP he would get fed up with all the complaints and it is just possible he might try and do something about it - if only for a quiet life.

Without complaints, he already has that quiet life. 

Coupon-mad

Send your evidence to the DVLA Data Sharing team (see 5th post of NEWBIES thread for email) and tell them you want Napier investigated.

Add that you can’t complain to the IPC because they make it too difficult for consumers to contact them and unlike the BPA, there is no complaint email made available AND they refuse to get involved unless a person has complained to the parking firm first.  

Ask the DVLA to open a formal investigation as to why this payment was voided and why Napier then obtained your DVLA data. Tell them you are happy for them to alert the IPC as well, and to expect contact from your MP who is (name).

D_P_Dance

 I don't know anything about politics so not sure who the MP is and how to contact them.  

What you do not know who your MP is?  You contact them by letter or email, not by telephone.  

sky_rat

Thanks Coupon-mad

I have received a message within my online bank account, I assume its still valid even though its not a hard copy ?

So do I simply need to send a letter to Napier explaining what has happened (similar to my original post) in addition to a copy of the message sent by my bank ? 

I'm also wondering whether to take them to the small claims court for the stress its caused me, particularly at a time when my daughter is suffering a serious health condition (which took a turn for the worse last night). I really could have done without all this stress and hassle of having to prove my innocence in order to avoid paying the fine so I expect compensation for it.

The message sent by the bank states... 

"I confirm that a payment of GBP 1.50 was authorised towards WILLEN LAKE CAR PARK MILTON KEYNES GB on 6 June21. The time captured on the system is 17:04 UKT. As the merchant did not collect the payment, the pending amount was returned to your account after 7 days per the normal Visa procedure.  

I regret we are unable to provide a letter confirming the transaction as it has not debited the account. Please accept my sincere apologies for the inconvenience caused in this matter." 

Coupon-mad

Yes but no letter.  

Find an email and DON’T phone them.

sky_rat

Coupon-mad said:

Yes but no letter.  

Find an email and DON’T phone them.

Thanks Coupon-mad

So just to clarify, you're saying to send an email and attach a PDF of the message from my bank ?

Out of interest, why email instead of a hardcopy letter (sent recorded delivery) ?

I'm happy with either method, just want to know whats best and why.

Umkomaas

Out of interest, why email instead of a hardcopy letter (sent recorded delivery) ?

Because there's evidence of PPCs routinely refusing 'signed for' deliveries, then the only proof you have is of non-delivery!  Non-receipt of an electronic transfer cannot be argued, you have proof it was sent, and you've not received a bounce-back.

And, 'recorded delivery' is no longer available! 😉

Fruitcake

Emails generally tend to arrive, whereas a letter can get lost. Send a copy of the email to yourself as a backup.

I don't think "recorded delivery" exists anymore, but never, ever send anything using a paid for service. This gives the PPC the opportunity to refuse delivery giving them proof it never arrived.

MothballsWallet

Coupon-mad said:

Send your evidence to the DVLA Data Sharing team (see 5th post of NEWBIES thread for email) and tell them you want Napier investigated.

Add that you can’t complain to the IPC because they make it too difficult for consumers to contact them and unlike the BPA, there is no complaint email made available AND they refuse to get involved unless a person has complained to the parking firm first.  

Ask the DVLA to open a formal investigation as to why this payment was voided and why Napier then obtained your DVLA data. Tell them you are happy for them to alert the IPC as well, and to expect contact from your MP who is (name).

C-m, when you say the IPC makes it difficult for consumers to contact them, what do you mean?

Do they conceal their contact information on their website (if so, that has been illegal in the UK since 2007, the Dept for Business, Energy, Innovation and Strategy (DBEIS) oversees the appropriate legislation)?