Good and Bad Buys at Lidl and Aldi stores (***Please don't expire***)

harz99

briskbeats said:

maman said:

briskbeats said:

Lidl
Regarding the split yoghurts pots and being charged full price for the stain removal powder last Friday (it was on super weekend offer). Been given a £5 voucher.

That's good to know. 

I must say that any time I've needed to return things or any other issue with Aldi they've been excellent. 

Some would say that you don't get the customer service in the 'discounters' compared with other SMs but that's not my experience. 

If a customer has a quality issue with a food product, most of us give customers the replacement, or an alternative. Then the cost of product back. We don’t charge more for alternatives. If alternative is cheaper, we add the difference to refund. If there’s nothing to replace, we refund double the cost.

If you have a product quality issues with branded items, you are better off with contacting the brand directly. As a few years ago, Kellogg’s Fruit n Fibre was cheaper than the supermarket’s own. It had no fruit in it. Filled in online form on website and got £4 voucher.

Can I ask who "most of us" are? 

briskbeats

harz99 said:

briskbeats said:

maman said:

briskbeats said:

Lidl
Regarding the split yoghurts pots and being charged full price for the stain removal powder last Friday (it was on super weekend offer). Been given a £5 voucher.

That's good to know. 

I must say that any time I've needed to return things or any other issue with Aldi they've been excellent. 

Some would say that you don't get the customer service in the 'discounters' compared with other SMs but that's not my experience. 

If a customer has a quality issue with a food product, most of us give customers the replacement, or an alternative. Then the cost of product back. We don’t charge more for alternatives. If alternative is cheaper, we add the difference to refund. If there’s nothing to replace, we refund double the cost.

If you have a product quality issues with branded items, you are better off with contacting the brand directly. As a few years ago, Kellogg’s Fruit n Fibre was cheaper than the supermarket’s own. It had no fruit in it. Filled in online form on website and got £4 voucher.

Can I ask who "most of us" are? 

Sorry I meant those colleagues who are trained to refunds.

briskbeats

pumpkin89 said:

briskbeats said:

If you have a product quality issues with branded items, you are better off with contacting the brand directly. As a few years ago, Kellogg’s Fruit n Fibre was cheaper than the supermarket’s own. It had no fruit in it. Filled in online form on website and got £4 voucher.

Brands actively encourage this because if you complain to the supermarket, they will charge the brand the cost of any goodwill they gave to the customer plus a fine (£10-50 depending on the issue).  It's much cheaper for the brand to be a bit more generous with the customer directly and avoid the fine!

Does that apply to recalled items? 

maman

Do we take it that you work for a supermarket @briskbeats?🤔

Clowance

I once complained to Cadburys because a Roses tin only had one caramel drum in it. They didn't even have the courtesy to reply, so I am sceptical about complaining to brand.

Doc_N

Anybody else with the £50 Lidl voucher on the Lidl+ app that came from switching energy supply via Lidl?

Brie

that's unfortunate @Clowance
I've been very lucky with my complaints - opened a jar of Wilkin's loganberry jam to find it was mouldy.  Got sent a box of their normal sized jars in 6 different flavours.  Bought some Tyrrel's cheese popcorn and excitedly got it home but when I tried it it turned out to be cheese and onion flavour - horrid.  I wrote them and admitted I could have read the ingredients but knowing that crisps were labelled cheese and onion and these just said cheese that that's what they would be.  Huge box with a dozen  large bags of their special flavour popcorn - one of which was labelled "Christmas Dinner"!  I was very happy to share these with friends and colleagues which I guess is all part of their marketing strategy.

coffeehound

75 cl bottles of Hoegaarden wheat beer for £2.49 at Lidl

Rosa_Damascena

Brie said:

that's unfortunate @Clowance
I've been very lucky with my complaints - opened a jar of Wilkin's loganberry jam to find it was mouldy.  Got sent a box of their normal sized jars in 6 different flavours.  

Wilkins is known locally for its generosity, the vaccine team made a trip into the locality and were rewarded with a stack of goodies. If you're ever in East Essex one summer, it would be worth stopping off at the Tiptree factory. The shop has got all manner of flavours of jam, there's a small museum next to the cafe but nothing beats tea and scones on the lawn

My latest Lidl find: the kefir yoghurt seems to be an answer to Yeo Valley, and nowhere near as sweet as the usual offerings.

S_uk

Has anyone else's Lidl store had quite bad stock of toiletries recently? Maybe it's just mine but there's been some things not available for weeks now.