NatWest Online Banking WARNING

Rosa_Damascena

colsten said:

Rosa_Damascena said:

Ok, thanks for the sarcastic comments.

The problem I have is not being able to log on to access my funds, being sent in a circular direction by the online services, digital assistant being useless, offshored online chat worse (if that's possible), telephone line rubbish - not taking in my 10 digits, phone disconnecting without apparent reason and the humans that do pick up the phone transfer me to business banking as a default. I can't move the money out to a new recipient and nor can I move it back into the feeder account it came from. Meanwhile I have people that need to be paid from this money, and this situation is not fair on them yet nothing seems to be connecting me and my funds. Its frustrating, annoying and a complete waste of time. 

All I want to do now is take my money and get the hell away from NatWest. I have nothing but praise for FD and that's the bank I can rely upon.

This sounds as if your account has been blocked for some reason, after Natwest got spooked by one or more of the transactions on your account. If so, it's not a fault in their online system, and you will have to wait until they complete their investigation. In the meantime, if you have not already done so, you can raise a factual, unemotional yet firm formal complaint. 

They can investigate all they like but I can tell them with great certainty that I experienced total system failure. Enough time and effort has been wasted; after I take my money back I don't want any more to do with them. Stressing customers out is not a great retention plan.

colsten

Rosa_Damascena said:

They can investigate all they like but I can tell them with great certainty that I experienced total system failure.

You have moved on from warning about the Natwest online system to claiming "total system failure", whatever that may be. As no other MSE forumites have reported issues with Natwest today, it seems you are just over-emotional, which doesn't help resolving your predicament.

You are of course within your rights to stop using Natwest - just as they are within their rights to stop having you as a customer. You just need to work with them to get your funds out. Threatening them is unlikely to help achieve a swift resolution. Ranting on the MSE Forum definitely isn't. 

Rosa_Damascena

colsten said:

Rosa_Damascena said:

They can investigate all they like but I can tell them with great certainty that I experienced total system failure.

You have moved on from warning about the Natwest online system to claiming "total system failure", whatever that may be. As no other MSE forumites have reported issues with Natwest today, it seems you are just over-emotional, which doesn't help resolving your predicament.

You are of course within your rights to stop using Natwest - just as they are within their rights to stop having you as a customer. You just need to work with them to get your funds out. Threatening them is unlikely to help achieve a swift resolution. Ranting on the MSE Forum definitely isn't. 

Well I found it to be total system failure, and it is not unreasonable for me to expect back-up systems to deliver when the first lor second point of access fails. I'm not over-emotional, but I have been unnecessarily stressed out by NatWest's general ineptitude and was angry at the time of posting because NatWest CS is like a thick brick wall when it comes to communications.


Stressing over money is just not me! I do my thing, and I expect others to fulfil their function. Its really not too much to ask.

dr_adidas01

Rosa_Damascena said:

colsten said:

Rosa_Damascena said:

They can investigate all they like but I can tell them with great certainty that I experienced total system failure.

You have moved on from warning about the Natwest online system to claiming "total system failure", whatever that may be. As no other MSE forumites have reported issues with Natwest today, it seems you are just over-emotional, which doesn't help resolving your predicament.

You are of course within your rights to stop using Natwest - just as they are within their rights to stop having you as a customer. You just need to work with them to get your funds out. Threatening them is unlikely to help achieve a swift resolution. Ranting on the MSE Forum definitely isn't. 

Well I found it to be total system failure, and it is not unreasonable for me to expect back-up systems to deliver when the first lor second point of access fails. I'm not over-emotional, but I have been unnecessarily stressed out by NatWest's general ineptitude and was angry at the time of posting because NatWest CS is like a thick brick wall when it comes to communications.


Stressing over money is just not me! I do my thing, and I expect others to fulfil their function. Its really not too much to ask.

Well you’ve obvious done your thing and it has spooked NatWest hence they have decided to do there thing, and there is no-thing you can do about it until NatWest have done there thing to check the thing you have done isn’t suspicious or a breach of there things. 

RG2015

Rosa_Damascena said:

Ok, thanks for the sarcastic comments.

The problem I have is not being able to log on to access my funds, being sent in a circular direction by the online services, digital assistant being useless, offshored online chat worse (if that's possible), telephone line rubbish - not taking in my 10 digits, phone disconnecting without apparent reason and the humans that do pick up the phone transfer me to business banking as a default. I can't move the money out to a new recipient and nor can I move it back into the feeder account it came from. Meanwhile I have people that need to be paid from this money, and this situation is not fair on them yet nothing seems to be connecting me and my funds. Its frustrating, annoying and a complete waste of time. 

All I want to do now is take my money and get the hell away from NatWest. I have nothing but praise for FD and that's the bank I can rely upon.

Thank you for coming back to explain the issues that were causing you concern. On a couple of occasions I locked myself out of NatWest online banking by entering incorrect credentials. I was able to reset this using my debit card and entering my personal details.

I also managed to get locked out of First Direct and had to phone them up. Their phone service was excellent and I was able to get reset in online banking. Fortunately I had written down all of the answers to their many personal answers that I had set up when initially registering. 

NatWest and FD are quite different in their approach to security, as are most other banks. I have tried about ten different banks and I have not found anyone better than NatWest. This of course is my personal opinion. I hope that you do get your issues sorted. I would though suggest you do have a bankup bank. HSBC to my mind it the most like FD. 

colsten

RG2015 said:

. I hope that you do get your issues sorted. I would though suggest you do have a bankup bank. HSBC to my mind it the most like FD. 

I am afraid but having HSBC as a backup to FD is really not a good idea.

colsten

Rosa_Damascena said:

Well I found it to be total system failure, and it is not unreasonable for me to expect back-up systems to deliver when the first lor second point of access fails. I'm not over-emotional, but I have been unnecessarily stressed out by NatWest's general ineptitude and was angry at the time of posting because NatWest CS is like a thick brick wall when it comes to communications.


Stressing over money is just not me! I do my thing, and I expect others to fulfil their function. Its really not too much to ask.

Are you saying you have now lodged your formal complaint with Natwest?

RG2015

colsten said:

RG2015 said:

. I hope that you do get your issues sorted. I would though suggest you do have a bankup bank. HSBC to my mind it the most like FD. 

I am afraid but having HSBC as a backup to FD is really not a good idea.

Other than the FSCS £85,000 protection, is there any reason why it would be a poor choice?

For example, do they have IT, security or fraud investigation links?

colsten

They can, and do, share data - even more than banks can share via the likes of CR Agencies and CIFAS already. As, for instance, manifested by the current HSBC switch offer terms stating that "You can't have held an HSBC current account, or opened a first direct bank account since 1 January 2018". You can also find data sharing clauses in the T&Cs.

GeordieGeorge

Rosa_Damascena said:

MovingForwards said:

Can't say I've experienced any problems, set up new payees, transfer money to various accounts and people. They (UK handler) even call every few months to see if there's anything else they can do for me.

I had a call from NatWest the other day, asking what my financial goals are. My main ambition was to access the money I'd so stupidly entrusted to them, it really is that basic.

In future it’s worth keeping a notebook with passwords etc so this doesn’t happen again.

Obviously you’ll need to use an obvious (to you) code rather than explicitly writing it all down, but it’s worth doing.